Coleen Griffin

*** ********* ***. *******, ** ***15 360-***-**** ac566h@r.postjobfree.com

Professional Profile

A committed accounting professional acknowledged for success and impact in positions involving accounts payable and receivable, billing, fiscal and insurance industry-related compliance, internal and external customer service, project management, administrative direction, and employee training and development. Reputation as a process improvement and efficiency expert across all operations; understands LEAN concepts, and drives initiatives to streamline procedures resulting in labor hour reductions, cost and resource savings, mitigation of risk, and greater compliance adherence. An effective communicator capable of “selling” an idea and receiving sign-off from key decision-makers. Detail-oriented and methodical, yet creative and innovative.

Core competencies include:

Accounting Administration

Process Improvement

Corporate Training

Customer Service & Advocacy

Cross-industry Experience

Leadership & Communications

Project Management

Billing, A/R & A/P

Cross-Departmental Liaison

Additional Key Strengths

Relationship-driven leader: Thrives as a catalyst for collective success. Experience developing training materials and delivering training to colleagues. Identified as an Escrow Subject Matter Expert at Washington Federal.

Project Management: Strong ability to envision, define, enlist, and enact. Has led successful projects to reengineer administrative procedures, legal procedures, and A/R and A/P processes.

Professional Experience

MORTGAGE ESCROW SPECIALIST, Jul 2010 – Dec 2012; Dec 2014 May 2016

WASHINGTON FEDERAL, Seattle, WA

Responsible for employing Best Practice industry and company guidelines, and client–specific business rules to determine remittance parameters and timelines including tracking and payment of all insurance invoices, processing of claims-related documents, and updating of all billing-related documents to corresponding loan accounts. Appointed to train new Escrow employees.

Selected accomplishments:

Recognized for excellence in service and for possessing high levels of Escrow knowledge. Selected as one of only four Subject Matter Experts (SMEs) in the Corporate Loan Servicing Center.

Led a comprehensive reformation of the bank’s claims handling procedures; collaborated with Legal to ensure due diligence and compliance with bank and federal mandates, centralized and authored a new process and greatly improved bank’s risk exposure, mitigating potential losses.

Led similar reformation to Escrow Accounts Receivable; worked closely with Accounting to centralize and write procedures, significantly decreasing errors as well as processing time.

Authored new training manuals outlining all procedures associated with process reformations. Recognized company “go-to” for other special projects.

Professional Experience (Continued)

ACCOUNTING CLERK, Feb 2007 – May 2010

CNA NATIONAL WARRANTY CORPORATION, Scottsdale, Arizona

Monitored Accounts Payable email and written correspondence for invoices and any other finance or accounting-related communications, handling or distributing as needed to appropriate manager. Produced meticulous weekly Accounts Payable records and daily incoming cash reports, and setup invoices for billing payments.

Selected accomplishments:

Mapped existing processes and reengineered company’s Accounts Payable procedure, reducing remittance cycle from four days to one day.

Voted “Fastest and Most Accurate” cash recorder.

Designed more effective documentation procedures that streamlined task completion and saved labor hours. Recognized for positive impact to Customer Service.

ACCOUNTING CLERK, May 2003 – Feb 2007

BROWN & BROWN NISSAN, Mesa, AZ

Ensured compliant billing associated with all vehicles sold and financed. Calculated profits and sales commissions, setup receivables, and reconciled dealer reserve statements and product submissions. Assumed additional responsibilities as needed, filling-in for accounts receivable specialist, finance office administration, and receptionist.

Selected accomplishments:

Recognized as the “most accurate and fastest biller in firm’s history”, saving labor hours and resources.

Created and implemented a new contract preparation system resulting in reduced shipment times, and increased number of contracts delivered and funded.

Developed and implemented a new electronic file backup system just prior to a major systems crash; able to transfer all data within hours to achieve full departmental functionality within two hours.

Education & Software Knowledge

Master of Arts, TESOL & Applied Linguistics

University of Washington, Seattle, Washington

Bachelor of Arts, Linguistics

University of Washington, Seattle, Washington

General Accounting and Business Curriculum

Scottsdale Community College, Scottsdale, Arizona

Microsoft Office Suite, including Excel Oracle eBusiness Reynolds and Reynolds Tritan

Professional references available upon request

Address listed is temporary; will move near job site upon being hired.

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