Customer Service Manager

Annie T. Patel

**** ****** **. *******, ** ***** **********@*****.*** 408-***-****

Objective

I would like to obtain a position utilizing my office skills and experience of transcription over the years.

Education

Associate in Applied Science Degree in Medical Business

Heald Business College, San Jose, Graduation Date: January 2009

Administrative Skills Microsoft Word / Excel / Office, Microsoft PowerPoint, Outlook, 80+wpm, Chart Prep & Filing, Transcription, Office equipment (phone, fax, etc.)

Professional Experience

Medical Services Office Manager Dec. 2014 – present

Medical Services Admin II Jan 2009 – Nov. 2014

Associated Pathology Medical Group, Los Gatos, CA 95032

• Providing excellent customer service to patients and physicians while managing my

Department

• Answering and transfering phone calls

• Assisting physicians with daily biopsy reports and Pap smear reports

• Transcribing dictated diagnosis

• Checking final reports of tested results and diagnosis for quality assurance

• Entering data of grossed specimens

Client Services Supervisor July 2005 – October 2008

Rickenbacker Group Inc. Morgan Hill, CA 95037

• Delegated daily tasks and responsibilities to others in my department

• Built and prepared weekly sales reports for managerial meetings

• Provided excellent customer service to improve client satisfaction

• Elected to solve and research client issues and complaints of recovery or disputes

Security Screener November 2002-December 2004

Transportation Security Administration, San Jose International Airport, SJ, CA 95112

• Screened property and persons of contraband items

• Reviewed x-ray scans of items for contraband items

• Identified illegal and dangerous objects in bags and purses

• Succeeded in keeping prohibited items out of sterile areas.

• Managed to handle busy flow times with none to low passenger complaints

Job Coach October 1999-November 2002

Community Integrated Work Program, Campbell, CA 95008

• Planned daily tasks

• Directed employees for specific duties

• Influenced good behavior

• Trained particular jobs

• Evaluated performance

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