Sales Technical Support
Resume:
John J. Larson
PO Box ***, Valley Forge, PA *****
*********@***.***
EXECUTIVE SKILLS
Global Operations ~ Leadership / Talent Development ~ eClinical Technologies
Innovation for Growth ~ Client Development ~ Complex Project Management
Strategic Direction ~ Outsourcing / Vendor Relations ~ Quality / Regulatory
Business Transformation ~ Mergers & Acquisitions ~ Problem Solving
SUMMARY
Decisive and growth-oriented problem-solver brings innovative leadership to achieve exemplary results. Experienced executive with record of pioneering and executing a full continuum of business solutions for optimum performance. Fully accomplished across all primary business functions; able to make decisions that drive congruencies for the entire company. Extensive foundation building for growth organizations; consistently tenders progressive thought leadership. Proven history of operational expertise, workforce optimization and full P&L oversight; regularly exceeds revenue and profit objectives. Strong team builder that values the perspective of others.
SELECTED CAREER ACHIEVEMENTS
Accelerated global acceptance of clinical trial technologies at pharma / biotech companies; exploiting secure SaaS solutions and big data & analytics decision making to serve life science
Grew revenue from $550M to $715M with margin increase of 21pts through the establishment of a customer advocacy directed business model and a global transformation of operations
Achieved margins of 42% within first year as profit center, enhancing operational efficiencies through LEAN concepts and branding innovative “first of a kind” programs
Generated >$260M in revenue, introducing global professional services organization focused on selling / delivering Healthcare IT solutions to early adopting healthcare organizations worldwide
Built world class Service business in less than three years; global footprint, comprehensive support elements, scalable / responsive and self-financed across the $30B corporation
EXPERIENCE
YPRIME, INC. (Malvern, PA) 2016 – 2018
Chief Operating Officer (Interim)
Hired by the Board of Directors to lead risk mitigation actions that drive strategic investment, top-line growth, quality and process improvement across the SaaS-based eClinical technology business
Correct and progress technology platforms for eCOA and RTSM towards greater market acceptance; standardizing on best practices and effective business models to better competitive positioning
Bring stability through comprehensive overhaul of the entire company; addressing needs to establish performance metrics, fill gaps in quality / regulatory policies and drive a focused product roadmap
Oversee all revenue generation and expenditure activities; supporting sales, R&D and operations to ensure successful clinical trial execution for global CROs and pharmaceutical / biotech companies
Change company culture to ensure that all business pursued complies with the strategic direction of the company and in a profitable manner; position YPrime as a long term player in the eClinical space
Build a strong team with centers of expertise in Malvern, Raleigh, London and Macedonia
CRF HEALTH, INC. (Plymouth Meeting, PA) 2011 – 2015
Chief Operating Officer
Recruited specifically to build a scalable eCOA business model, establish profitability, gain market acceptance and ultimately attract a transfer of ownership to a prominent VC – accomplished 2015
Integrated all client facing elements of the privately held company into a quality-centric, highly profitable, project-based delivery team; deploying Agile concepts to outpace market growth
Executive accountability for: strategy, business development, quality, regulatory, project delivery, data management, application development, V&V, sourcing, logistics and technical support
Guaranteed client retention and repeat business of >85%, managed the Net Promoter Score to >40
Drove personnel utilization and operating leverage in support of clinical trials across all major therapeutic areas (TAs) resulting in a worldwide EBITDA CAGR of >45%
Grew a motivated and exceptional team representing 72% of the company’s populace across three primary locations; Helsinki, London and Philadelphia – clinical trial data and analytics business
MEDTRONIC, INC. (Minneapolis, MN) 2008 – 2011
Head of Global Services
Introduced a functional and profitable Services business for the $30B medical device company across the areas of surgical navigation, intra-operative imaging, neuromodulation and ENT
Built a sustainable foundation of best practices into new product development and the overarching value proposition of the business, yielding a Services revenue CAGR of 29%
As a member of the Global Management Board, strategically conceived new surgical / clinical products with R&D, Sales and QA / RA – including M&A, outsourcing and cross-BU development
Full P&L management for all clinical services and recurring revenue contributions that grew from 8% to 47%, bottom-line contribution >75% across useful life cycle, Net Promoter Score of 51
Global operational oversight; field delivery, SaaS, professional services, applications training, technical support, spares logistics, depot repair, marketing, services sales and HR
Led an extraordinary team of more than 650 direct / indirect associates, managing turnover to <7%
FISCHER IMAGING CORPORATION (Denver, CO) 2005 – 2007
Vice President, Global Commercial Operations
Recruited by CEO to determine the potential to rescue or extinguish the company’s failing operations; ultimately resulting in the delisting from the New York Stock Exchange and closing of operations
Immediately and proactively resolved long-standing SEC and FDA compliance issues, clearing the way for merger or acquisition of the 95-year old publicly traded corporation
Restructured and aligned the company’s core operations for optimal effectiveness; succeeding to halt further losses and guarantee time to ascertain the future of the company
Redefined the strategic and operational roles of 240 associates deploying LEAN concepts
Established a supply chain management approach to minimize cost of sales and life cycle support for x-ray and digital mammography products and services; keeping the lights on as the business closed
At direction of Board of Directors, sold the company’s Intellectual Property, integrated customer base into industry services providers, while closing operations permanently – debt free
AGFA CORPORATION, (Mortsel, Belgium) 2002 – 2004
Vice President, Healthcare Services
Hired to accelerate sales growth and halt shrinking margins at the $1.6B Healthcare Division of the $4.4B Belgium-based imaging corporation; through a hospital workflow optimization methodology
Increased services revenue from $98M to $179M, with margin improvement of 14pts on an operating budget of $118M; introduced delivery best practices and operating leverage for optimal performance
Established a dedicated organization to sell and deliver professional services focused on healthcare IT, imaging technologies software and detection tools (PACS, RIS, Advanced Visualization, EMR)
Saved $17M through strategic restructuring, outsourcing and the elimination of redundancies inside field operations, quality control and manufacturing using DMAIC and LEAN concepts
Introduced a formal CARE (Customer Advocacy & Relationship Experience) approach to managing customer loyalty and new client acquisitions; yielding a Net Promoter Score of 34
Led a motivated team of 712 professionals chasing key performance indicators and operating metrics
PREVIOUS EMPLOYERS
ORACLE (Sun Microsystems, StorageTek), Vice President Global Services
PHILIPS HEALTHCARE, Vice President & General Manager, Healthcare IT
TOSHIBA CORPORATION, Vice President, Technical Service and Support
NCR CORPORATION (AT&T), various positions culminating at Director
EDUCATION
Master of Business Administration – International Trade and Commerce
Bachelor of International Business – Minors in Economics / Spanish
James Madison University, Harrisonburg, VA
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