HEATHER NEAL

*** ***** ** *******, ** ***** UNITED STATES 352-***-**** ac564x@r.postjobfree.com

Professional Experience

MERIDIAN BEHAVORIAL HEATHCARE, TRENTON, FL UNITED STATES

Customer Service Specialist/Medical Records, January 2014 – Present

Answered all incoming calls for the office.

Scheduled all appointments for the Doctors and Clinicians.

Process copayments.

Run and update weekly/monthly reports.

Contact insurance companies about copayments and coverage details.

Coordinate all practice safety drills for the whole office.

Prepare all daily schedules for the providers.

Prepare daily deposits and take them to the local bank.

Pick up all incoming mail from the post office.

Import medical records into the electronic records system.

Process all release of information requests for the office.

Assist all non-scheduled walk in clientele

THE VILLAGES, GAINESVILLE, FL UNITED STATES

Certified Nursing Assistant, April 2011 – July 2013

Change bed linens or make beds.

Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.

Collect specimens, such as urine, feces, or sputum.

Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.

Record height or weight of patients.

Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.

Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.

Supply, collect, or empty bedpans.

Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.

Turn or reposition bedridden patients.

Undress, wash, and dress patients who are unable to do so for themselves.

Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination.

Exercise patients who are comatose, paralyzed, or have restricted mobility.

Explain medical instructions to patients or family members.

Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.

Provide information such as directions, visiting hours, or patient status information to visitors or callers.

WILLISTON HEALTHCARE, WILLISTON, FL UNITED STATES

Staffing Coordinator, Aug 2007 – July 2009

Took all incoming staff calls.

Scheduled all nursing staff for the facility

Answered a multi-line phone system and also made all out staffing calls.

Handled all agency staff billing

Inputted all invoices into the system

WILLISTON HEALTH CARE, WILLISTION, FL UNITED STATES

Certified Nursing Assistant/Restorative Therapist, April 2007 – July 2007

Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.

Change bed linens or make beds.

Communicate with patients to ascertain feelings or need for assistance or social and emotional support.

Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.

Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.

Record height or weight of patients.

Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.

Turn or reposition bedridden patients.

Undress, wash, and dress patients who are unable to do so for themselves.

Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination.

Explain medical instructions to patients or family members.

Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.

GAINESVILLE HEATHCARE, GAINESVILLE, FL UNITED STATES

Certified Nursing Assistant/ Scheduling/ Reception, Aug 2003 – Aug 2006

Answer phones for the unit

Scheduled patients appointments with doctors

Scheduled the transport to and from the doctor's office

Filed doctors and nurses notes into the patients record

Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.

Assist nurses or physicians in the operation of medical equipment or provision of patient care.

Change bed linens or make beds.

Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.

Collect specimens, such as urine, feces, or sputum.

Communicate with patients to ascertain feelings or need for assistance or social and emotional support.

Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.

Feed patients or assist patients to eat or drink.

Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.

Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.

Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.

Prepare or serve food trays.

Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.

Record height or weight of patients.

Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.

Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.

Supply, collect, or empty bedpans.

Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.

Turn or reposition bedridden patients.

Undress, wash, and dress patients who are unable to do so for themselves.

Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination.

Exercise patients who are comatose, paralyzed, or have restricted mobility.

Explain medical instructions to patients or family members.

Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.

Provide information such as directions, visiting hours, or patient status information to visitors or callers.

Education

Bronson High School Aug 1996- May 2003

Additional Skills

Microsoft office

Type 27 wpm

Multi-line phone system

Customer Service Skills

Ability to work in a fast-paced atmosphere

Maintain excellent customer relations and develop customer rapport

Diplomatically resolve customers complaints on as-needed basis

Ability to follow instructions well and make decisions with no supervision

Maintain all record keeping procedures without error

Have worked it Alzheimer’s patients and patients with varying mental and behavioral disorders

Contact this candidate