Medical Assistant Customer Service

YESENIA DESANTIAGO

**** ******* ******, *** **********, CA, 92404

909-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Enthusiastic recent Medical Assistant graduate and employee with the ability to establish priorities and meet challenges head-on, seeking an opportunity to enhance my skills in a sales and busy environment.

CLINICAL AND ADMINISTRATIVE SKILLS

- Articulate and Well-Spoken -Works well under pressure

- Excellent communication skills - Able to use EMR System

- MEDISOFT proficient - ICD-9/ CPT Coding

- BAC screen/ Drug screen collecting - Patient referrals expert

- Venipuncture/ Injections - Close attention to detail

- Able to perform EKG’s accurately - Patient-Focused care

- Records maintenance professional - Efficient and reliable team player

- Appointment setting - Committed team player

- Able to type 45 words per minute - Adaptable and flexible

- Professional phone etiquette - HIPAA compliance

Special Skills: Bi-lingual in English and Spanish

HIGHLIGHTS OF SKILLS

- Recipient of an Accredited Diploma as a Medical Assistant

- OSHA and HIPAA trained; BLS CPR Certified

- 2 years of delivering exceptional customer service; assessing customer’s needs, delivering appropriate service and following up to assure customer satisfaction

-Trained and proficient with the following clinical skills: Obtaining patient history and vital signs, preparing patients for procedures, assisting physicians with examinations and treatments, collecting and processing specimens

- Excellent with warehouse tasks and open to communication with others to complete work; Open to taking on new objectives and pleasing any customer or team employee with any assistance needed.

- Experienced at following instructions and making sure goals are met with great accuracy and precision.

- Able to take over tasks and make decisions for others in need of assistance.

WORK HISTORY

Francisco’s Steam & Carpet Cleaning

Position: Assisting & Front Desk

Duties: Answering calls, made appointments,

Customer service, and advertised

Time Frame: 06/13/10 - 05/26/12

Ready Set Grow

Position: Teachers Aid

Duties: Assist the teacher’s needs

Time Frame: 07/22/13- 09/25/13

Phone: 909-***-****

Cuca’s Mexican Food Restaurant

Position: Manager

Duties: Customer Service, Stock, Relieve workers,

Keep business flowing and make sure restaurant

Is nice and ready for business

Time Frame: 10/02/13- 12/15/15

QTC Alto Medical Group

Position: Medical Assistant

Duties: Back office, vitals, paper work, front office,

And kept up with inventory of merchandise ordered.

Time Frame: 02/10/2016-11/23/2016

Amazon SNA4 Warehouse

Position: Problem Solver

Duties: Computer work, assisted packers on problems

They faced, responsible for hitting rate per day,

Making sure floor was nice and neat and kept

Work flow at a consistent pace.

Time Frame: 12/03/2016-03/23/2017

Ross Dress For Less Store

Position: Cashier/ Floor Employee

Duties: Ring out customers and help with questions asked,

Made sure Department/’s were nice and cleaned up during

shift and after shift. Made sure store was presentable and

provided customers with the best customer service possible.

Time Frame: 05/10/2017-10/06/2017

Mountain View Services Warehouse

Position: Supplies Department Employee

Duties: Pick orders from receipts received from customers and pack

them leaving them ready for drivers to deliver on routes the next

day, took on housekeeping responsibilities and also took care of

stocking items. Made sure warehouse was neat and ready for next

day of work.

Time Frame: 10/25/2017-05/29/2018

EDUCATION

Concorde Career Institute San Bernardino, CA 2013

Medical Assistant Attending

San Gorgonio High School San Bernardino, CA 2013

High School Diploma

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