Assistant Customer Care
Resume:
Ruth Breyak
Tarentum, PA ***84
**********@*****.***
Professional Profile
I am experienced working within people-oriented service situations. Presently I am seeking part-time work within an organization that can utilize my skills.
Overall Abilities
•Over ten years working within the VA serving Veterans
•Oakbridge Academy of Arts owner- and assistant director
•Art Framing Etc. family owned business
•Nursing home experience as an LPN
•Computer charting of patient information daily
•Providing and presenting information for recruitment seminars
•Over 20 year's previous management and business experience
Professional Experience
VA Pittsburgh Healthcare System
March 2010 to present
Temporary Promotion April 1 to May 4, 2016 - Medical Support Assistant-
Duties: Full responsibility of running the Orthotics Clinic; and the training of the replacement employee.
Duties: Teaching scheduling and administrative duties of the clinic to maintain continuity of the department.
Carol McAfee (Supervisor) Secretary, Prosthetics
Administrative completion, help and assistance obtaining clearance and certificates needed for employees that are required for federal compliance
Supporting physicians, all clinical personnel, Prosthetic staff, Orthotic Clinic and Amputee Clinic including scheduling, follow-up and correspondence, etc.
Customer care issues and problem solving
Triage communications via phone, fax, computer Payroll timekeeper
Meeting Minutes
Ordering and maintaining consumable supplies
VA Pittsburgh Healthcare System August 2007 to Oct. 1, 2009 Lisa Sinay (Supervisor)
Secretary, Infectious Disease Dept Scheduling Veteran Consults
Typing, compiling data for analysis, reports, manuscripts
VA Pittsburgh Healthcare System August 2005 to August 2007 Kelly Karavolos (Supervisor)
Medical Support Assistant
Responsibilities (Eye clinic)
Managing front desk and phones Schedule patients for appointments Process check in and out Scheduling pending consults
Tracking and completion of action required regarding check in Answering phones and triage patient needs
University of Pittsburgh Medical Center June 2005 until July 2005
Helen DelSardo
Patient Information Coordinator
Responsibilities
Worked a short period of time scheduling patients; was then hired by the
VA.
Highland Drive Research Foundation UPMC, Pittsburgh, Pa.
(This is the same position under Dr. Jeffrey K. Yao at VA, Highland Drive, Pittsburgh) Jan. 2000 to March 2005
Jeffrey K. Yao, Ph.D
Research Study Coordinator
Responsibilities
•Recruitment of appropriate study patients
•Completion of psychological testing:
(Positive and negative Scales) (Wisconsin quality of Life)
•Follow-up visit scheduling
•Assessment of vital signs at each time point
•Assisting doctor at each visitation screening
•Completion of scientific data for study
•Arranging and establishing meeting agenda
•Scheduled and report at staff meetings
•Managing flow of information required
•Created and maintained data base for grants
Art Framing Etc., Cheswick, PA Jan. 1995 to 2009 (owner) Responsibilities
•Customer relations
•Marketing and Sales
•Accounting
Oakbridge Academy of Arts Assistant Director/Owner July 1977 to May 1995
•Successful management and assistant director of 2-year
program for art and photography
•Financial Aid Director
•Managed front office
•Assisted in program development
•Sales and recruitment
Education:
•CCAC LPN/RN Refresher Course
Certificate Sept. 2004-Nov.2004
•St. Margaret's School of Nursing
•Nutrition Class March 2004
•Dale Carnegie Training Program 2002
•Newport Business Institute, Lower Burrell, Pa.
AST Degree Nov. 1997
•New Kensington/ Arnold School District of Practical Nursing
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