Sales Manager

JOHN A. JENKINS

**** ********** ******** 513-***-****

Marietta Ga 30066 **********@*****.***

PROFILE

Ethical, focused, and driven Sales Professional with 18 years of contributing passion for making a difference to customers, team, colleagues, and management. Consistently analyzing processes and creatively revising for best customer / company resolutions. Satisfaction gained through development of team, maximizing individual and team strengths. Skilled in:

Leadership

Sales management

Critical thinking

Staff development

Customer retention

Process improvement

PROFESSIONAL EXPERIENCE

CINCINNATI BELL – Cincinnati, OH 2011 – 2017

Sales Manager 02/10/2015-12/17/2017

Recruited, hired, trained, and coached team of 15 Retention Sales Agents; empowering and motivating to celebrate individual and team success in meeting increasingly higher sales goals.

Created self-sustaining Revenue Generation process that allowed $1M annual revenue generation to continue through Tele Sales Division.

Earned President’s Club designation in first year as Sales Manager. Tele Sales Agent 09/12/2011-02/01/2015

Spearheaded, developed, and implemented Customer Retention Process; achieving 96% retention and increasing revenue by $1M annually. Grew department to 15 agents.

Listened to understand unique needs of diverse customer base; continuously updating knowledge to provide best solutions; and followed through to ensure satisfaction and profitability.

Consistently rated in top 2% for annual sales quota, throughout years of corporate reorganization efforts and national financial crises.

BLUE CHIP MARKETING – Cincinnati, OH 1999 – 2011

Call Center Supervisor 07/08/1999-08/05/2011

Supervised 50 agents for business to business clients.

Ensured quality control of inbound and outbound calls, sales validation, and customer retention. EDUCATION / CERTIFICATION

Attended Devry Institution / Georgia State University – Atlanta, GA – 3.5 years Xavier University – Cincinnati, OH – Leadership Foundations Certification Program COMMUNITY SERVICE

V.P., South Cumminsville Community Council – 2012 - 2016 Volunteer - Big Brother / Big Sister - 2012 - 2014

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