Medical Human Resource

Lakita Wheaton-Stewart

PO Box ** Conroe, Texas **305 936-***-****

E-mail: *************@***.***

Professional

Objective

Human Resources professional with a comprehensive background in employee relations, talent management assisting organizations in achieving its overall goals and objectives. Qualification

Summary

Additional experience in New Hire Orientation, Training, Administration, Personnel Supervision, Recordkeeping and File Management, Maintained Policy Tech, Healthcare Compliance, Joint Commission Audits, FMLA, and Worker’s Compensation

Medical Staff Credentialing

Texas Notary

Excellent organizational and problem solving skills.

Consistently received outstanding performance evaluations in all positions held.

Computer proficient including Word, Excel and PowerPoint.

HR Logics, ICIMS, Asure ID, Infinium, Healthmatics and Avatar, Kronos Timekeeper, ADP Payroll

E-Verify (Homeland Security Background) and Accurate Background Check Professional

Experience

Correct Care Recovery Solutions Hospital

Montgomery County Mental Health Treatment Facility (February 2011 – Present) Conroe, Texas

Human Resource Specialist/ Credentialing Specialist/ (Interim HR Manager)

● Conducted New Hire Onboarding.

● Entered, Processed, and Updated employee data into HR system. New Hires, Terminations, Promotions, Direct Deposits, and Tuition Reimbursement, FMLA Request, etc.

● Establish and maintained confidential employee files for 200 employees

● Assist employees with questions regarding policy and procedures.

● Conducted State Wide Background checks, Motor Vehicle Background Checks, through Homeland Security, and Accurate Background for 200 employees

● Conducted Random Drug Screenings for employee’s

● Prepared offer letters for New Hires, Terminations, and Promotions.

● Scheduled and coordinated meetings, video teleconferences and teleconferences

● Monitored monthly medical provider credentials (Medical License, DEA, State Controlled Substance Registrations and Board Certifications for 20 physicians and 50 registered nurses.

● Processed Credentialing/Re-Credentialing files per the organization standards for committee review, approval and state regulatory requirements.

● Conducted audits of personal files and provider files to verify accuracy of files and that all current licensures and certifications are current for 200 employees

● Assisted Department Managers / Directors with finding qualified candidates to fill vacancies within the organization.

Solara Hospital. (June 2006 – Feb. 2011)

Conroe, Texas

Credentialing Specialist/ Medical Records/ Human Resource Assistant

● Tracked and located patient charts using appropriate software

● Reviewed and identified active and discharged patient charts with errors and potential legal or clinical issues for completeness and accuracy accordingly.

● Process medical record request by fax, mail, telephone or in person.

● Processed Credentialing/ Re-Credentialing applications per the organizations standards for committee review, approval and state regulatory requirements.

● Monitored monthly medical provider credentials (Medical License, DEA, State Controlled Substance Registrations and Board Certifications for 138 Doctors.

● Prepared delinquent and deficiency letters for medical providers on incomplete records in patient files.

● Processed credentialing/re-credentialing files per the organization standards for committee review, approval and state regulatory requirements.

● Prepared and processed New Hire paperwork

● Conducted audits on Human Resource files for 200 plus employees

● Posted job vacancies on online job boards

Lone Star Family Health Care Clinic (Dec. 2004 – June 2006) Conroe, Texas

Eligibility Counselor/ Billing Specialist

● Screened 30 to 75 potential patients daily to determine eligibility for various medical programs within the clinic (title V, Medicaid, Chips Insurance, Sliding Fee Scale, Breast and Cervical, Family Planning, etc.

● Verified patient’s medical insurance (Private Insurance, Medicaid, Medicare, and Chips)

● Reviewed billing statements and patient accounts for accuracy and payment options.

● Communicated with physicians and pharmaceutical companies daily to obtain patient eligibility to receive medications at a discounted price or free based on patient eligibility. CSC Credit Services (Equifax Credit Services) Jan. 1998-Dec. 2004 Houston, Texas

Call Center Supervisor

● Supervised 30 call center operator’s daily

● Monitored and tracked operator calls for potential call errors and excellent customer service.

● Scheduled and conducted monthly department meetings.

● Prepared monthly department reports.

● Processed customer request for credit report by via mail, fax, or phone.

● Processed disputed (investigation) information on customer’s credit file for accuracy.

● Processed and Issued updated credit files to customers once investigation was complete on disputed items on credit file.

● Assisted customers with (fraud victims) adding fraud alerts to the credit file for security purposes. Education/

Achievements

Conroe High School-1 990 Graduate

Lone Star College- Montgomery – B usiness Management/ Specialization Human Resources (In progress) Lone Star College-Montgomery- S pring 2 015, Fall 2015, Spring 2016 Presidents List Phi Theta Kappa Honor Society- 2 016

Shining Star Employee of the Month -M arch 2016

5H Employee of the Quarter- June 2016

Accomplishments Interim Human Resources Manager- J une 2015- January 2016 SHRM Student Member-N ovember 2016

Business Operations Certification- December 2017 (Lone Star College- Montgomery)

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