Customer Service Manager
Resume:
Shannon C. Scott
Hampton, GA 30228
Cell: 815-***-****
Email: ****************@*****.***
Objectives: To obtain a position that will allow me to utilize my skills and to grow within the company. Work Experience:
Western Specialty Contractors / Atlanta, GA
06/2017 - Present
Assistant Project Manager
• Prepare estimates and proposals
• Assist Branch Manager with job set up and preparation
• Assist Branch Admin with clerical duties
• Prepared billing worksheets and meeting agendas
Wyndham Vacation Ownership / Orlando, FL
07/26/2013 – 06/2017
Title Services Support Specialist (Home Agent)
• Provide support on requests to change and/or transfer ownerships
• Provide direct support to owners for accounts that are in the process of Loans and Assessment Foreclosure
• Assist with inquires on preparing and the understanding of an owner’s deed.
• Assist with creating monthly newsletters for the department to provide a visual aide to assist agents in providing accurate and efficient customer service
• Provide support to the Ovation Department to assist owners in voluntarily returning their property.
• Assist Department Trainer with special assignments 10/01/2012 – 07/26/2013
Financial Services Representative
• Provide advance support for immediate resolutions regarding billing, account review and account updates.
• Assist in the billing and collections of property taxes, special assessments, and maintenance fee changes and other billing issues or changes throughout the year.
• Maintain assessment fee accounts and loan contracts to provide accurate billing information to owners
• Providing Count On Me Service for inbound calls and evaluate customers complaints to determine the appropriate actions to resolve their issues and follow up as needed w/ any additional support or inquires
• Cross training piers on Worldmark by Wyndham product Western Waterproofing Company (Temp) / Winter Park, FL 07/01/2012-07/05/2012
Administrative Assistant ( Seasonal/Temp)
• Arrange conferences calls and meeting
• Answered incoming calls and took accurate messages
• Escorted clients to appointments
• Sorted mail, faxed, and photocopied documents for service coordinators
• Maintained office organization
• Distributed incoming mail and processed outgoing mail Office Team (Temp) / Orlando, FL
01/2011 – 08/2011
Customer Service Representative (Simpluris)
• Provided support for resolutions and inquiries regarding attorney disbursements
• Maintained organization of all correspondence
• Assisted with preparation of tax forms
07/2010 - 12/2010
Receptionist (HD Supply and Chevrolet)
• Answered multi-line telephone, routed calls, and took accurate messages
• Greeted and directed visitors / customers to their destination and provided general information
• Sort all incoming mail to the correct departments
• Performed faxing, photocopying and filing duties
• Data Entry
• Assisted with sales
Hewitt / Orlando, FL
10/2009 – 02/2010
Employee Benefits Representative
• Provided assistance to employers and employees enrolling in medical, dental and life insurance benefits.
• Maintained flexible spending accounts
• Assisted with escalated calls
Lexis Nexis / Bolingbrook, IL
11/2007 – 4/2009
Scheduling Representative
• Scheduled drug testing and background checks for applicants
• Maintained active communication with testing facilities and employers regarding results
• Maintaining and organizing test records with daily reports Optimal Health Wellness Chiropractic / Shorewood, IL 11/2006 – 5/2007
Receptionist
• Answered multi-line telephone, routed calls, and took accurate messages
• Greeted and directed patients to their destination and provided general information
• Sort all incoming mail to the correct departments
• Performed faxing, photocopying and filing duties
• Scheduled appointments for patients
• Verified patient insurance with providers
Gold’s Gym / Joliet, IL
11/2005 - 7/2006
Customer Service Manager
- Answering multiple phone lines, transferring phone calls, relating messages, greeting customers, helping inquiring guest, checking customers' status, setting and canceling appointments for personal trainers as well as fitness counselors and other managers, supervising and training front desk staff of twelve, hiring and interviewing applicants, arranging work schedule, managing inventory, and assisting upper management.
• Counted Inventory
• Handled any customers complaints
• Created Schedules
• Monitored day to day activities of employees during scheduled shifts Discovery Clothing Company / Joliet, IL
2/2005 - 10/2005
Merchandiser
• Made sure entire store was presentable and organized, dressed display walls and windows, cashiering, authorizing, greeting customers, and assisting inquiring customers. Education
8/2001 - 1/2005 Plainfield South High School / Plainfield, IL
• High School Diploma / 4.0 GPA
Skills
*Basic Computer Skills * Microsoft Word * Outlook * Excel
* Power Point * PeopleSoft * Data Entry * ViewPoint
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