Conrad C. Chan

** ********* *****

Roseland, NJ *7068

Mobile: 973-***-****

E-mail: ac562q@r.postjobfree.com

Career Objective

To establish myself in a key leadership role that will impact company performance and develop strong employees for growth and advancement. My expertise in sales and sales operations gives me a unique perspective from both a front line performer and a sales support role. I have a proven track record of success, steady promotions and added responsibilities.

Career History

A&D Wireless

Sales Consultant 2017 - Present

Independent contractor, reselling for AT&T. Specializing in wireless sales and mobile applications. Operating as an extension of the AT&T Business Team.

AT&T Mobility

Sales Manager, Small Business Sales, Paramus, NJ 2011-2017

Manage a sales team that develops growth opportunities in the market. Establish partnership with retail stores to drive incremental business into corporate stores and authorized reseller store fronts. Drive Mobile Application initiatives to increase revenue streams. Drive Cyber Security and Network Integration products to provide customers with a full suite of business solutions.

Director of Sales Operations, Northeast Small Business Channel. Morristown, NJ 2008-2010

A strategic partner for the Northeast Small Business sales organization, providing operational efficiencies for a billion dollar division. Managed three Business Operations Managers who were aligned to 6 Directors of Sales. My functions include the resolution of any escalation related to sales force automation, commission disputes, customer service escalation, acquisition of competitive pricing and order entry issues. Responsibilities also include report development to establish performance measurements, standardization market reviews, budget forecasting, project tracking, lead tracking (for retail and wireline segments) and Store/B2B integration. Developed strategies for the Northeast Small Business RVP that consisted of reporting, regional/national initiatives, project planning, headcount management, validation of recognition programs and statistical analysis.

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Established standard market review package for the Northeast

Established shared reports for Business Segment and Retail; Lead reports, Store Productivity and Store Traffic

Helped Northeast sales organization rebound from 87% attainment of budget in 2008 to 101% attainment in of 2009.

T-Mobile USA

Regional Sales Manager, National Strategic Accounts, Parsippany, NJ 2004-2008

Led a team of National Account Managers who target Fortune 1000 companies based in New Jersey. Managed national accounts to assure sales growth, customer service and overall customer satisfaction. Managed territory to continuously increase sales, grow existing base and maximize profitability.

Achieved 122%, 109%, 115% and 110% from 2004-2007 as the Regional Sales Manager

National Accounts Manager (NAM), Parsippany, NJ 2002 -2004

Responsible for exceeding a monthly quota through the sale of wireless data and voice products. Specialize in selling to Fortune 500 companies. Signed Master agreements with Johnson & Johnson, Maersk, BASF, Prudential, Munich RE and Horizon Blue Cross Blue Shield of NJ.

Winner Circle Award 2002 for top NAMs. 183% YTD

Winner Circle Award 2003 for top NAMs. 231% YTD

Won 2003 Vice President’s Award seven consecutive months for achieving 150% of objective.

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Arch Wireless Company

Regional Vice President of Sales, Honolulu, HI 1998-2001

Responsible for the sales and operations of paging, wireless and cellular services in the state of Hawaii. Managed multiple sales distribution channels, including direct sales, inside sales, reseller and retail sales

Displaced GTE Wireless as top selling paging company in Hawaii after 2 years in position.

Sold off answering service entity for $80K to local call center; 60% over expected market value.

Gained Sponsorship Agreement with National Football League to promote the launch of wireless e-mail product through NFL Pro Bowl event.

Improved customer retention by 15% in 1999 and implemented new customer loyalty programs and aggressive renewal campaign.

Built image and awareness for the company through charity functions and value added partnerships such as Hawaii Blood Bank, Crimestoppers of Hawaii, Mercedes Open and Jeep Aloha Bowl.

Director of Sales Operation, Ridgefield Park, NJ 1994-1998

Managed a staff of 20 employees. Responsibilities included pricing, commission plan design, sales training, sales force automation and product development.

Developed national pricing rates, policies and guidelines for all products and services, markets and sales distribution channels.

Integrated national compensation plan and managed transition for two sales teams from two companies post merger. Involved over 500 sales personnel.

Developed new training programs and implemented new sales system.

Marketing and Sales Operation Manager, Secaucus, NJ 1990-1994

Provided marketing research, and financial analysis of marketing projects, new products and services. Performed product evaluations, set up test markets and identified niche potentials. Developed sales contest, product information and market intelligence to support new product or strategic launch.

Developed the most successful national sales contest in company history in the fourth quarter of 1992.

Identified and developed applications for top paging user segments.

Designed a winning auction strategy that enable company to acquire a 2-way narrowband NPCS license from the FCC.

Designed and implemented first national compensation plan.

Business Finance Manager. Secaucus, NJ 1988-1990

Designed and developed three and five year forecast for long term budgeting. Forecasted sales, revenues and inventory requirement based on historical data from the field offices.

Business Analyst, Engelwood Cliffs, NJ 1985 to 1988

Provided strategic planning for the New York Metropolitan sales team. Responsibilities included competitive analysis, inventory forecasting, budgeting and finance reporting.

Education

Masters in Science, Statistics, Rutgers Graduate School, New Brunswick, NJ 1985

Bachelor in Arts, Statistics, Rutgers College, New Brunswick, NJ 1982

Interest

Volunteer Firefighter, Roseland Fire Department

References available upon request

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