Customer Service Sales Representative

Amy Cilfone

**E Greenbriar Drive

Farmington, CT 06032

860-***-**** **********@*****.***

SUMMARY: Office support professional with a wide-range of experience assisting executives with operational details such as: correspondence, financial reports, travel and logistics. Background includes: sales experience, customer service, quality control, collections, AR/AP, shipping, tracking, and HR/Payroll responsibilities. A fast learner who is eager to learn, grow and take on new challenges.

EXPERIENCE:

6/2014 - 3/2018 Office Manager, Northeast Metal Works New Britain, CT

A privately owned manufacturing company made up of two stamping companies and three plating companies. Responsibilities included:

Accounts Payable and Payroll functions for five companies;

Interacting with the major vendors and maintaining a positive working relationship;

Posting all the monthly credit card activity in a timely manner; and,

Applying customer payments, and working with those in default of terms.

9/2004 – 11/2013 Sales Representative/Bookkeeper/HR Generalist

V-Technologies, LLC, Cheshire, CT

A privately-owned company specializing in shipping integration software. Responsibilities included:

Contacting customer base to promote new products and services;

Negotiating prices and conditions of extended subscription contracts;

Creating shipping documents and tracking shipments throughout the U.S.;

Processing company’s medical benefits enrollment program;

Implementing new employee orientation, employee termination procedures, assisting employees with policies and procedures; and,

Accounting (e.g. AR/AP, collections, and financial reports).

2001 – 12/2003 Customer Service/Logistics Department

Electric Motion Company, Winsted, CT

A leading manufacturer of bonding and grounding equipment for the telecommunications industry with worldwide customers. Responsibilities included:

Monitoring quantity, labeling, packaging, invoicing and shipment of orders;

Customer service;

Resolving customer problems; and,

Applying knowledge of national and international tariff codes.

Amy Cilfone

Resume

Page 2

1989 – 2000 Project Coordinator, Test Lab Division

The Torrington Company, Torrington, CT

Premier manufacturer of bearings for automotive, military, aerospace and other industrial applications worldwide. Responsibilities included:

Scheduling between production and quality control testing lab;

Exercising unilateral authority to purchase up to $10,000 in new testing equipment; and

Maintaining testing lab records.

EDUCATION:

1999-2000 UCONN, Torrington Campus, CT

Undergraduate courses to include: Business Math, Office Procedures, Accounting.

Continuing education courses in the following area:

Workplace Ethics, Time Management, and

ISO 9000/JIT/Hazmat/TQM/Kaizan Accreditation Procedures

SKILLS: Microsoft Office Suite (i.e. Excel, Word, PowerPoint), QuickBooks, Oracle, CRM, Webinars, ADP Payroll, Paychex Payroll, Intuit Full-Service Payroll, IBMS, Infor JobShop

INTERESTS: Golf, bocce, darts, hiking and swimming

VOLUNTEER EXPERIENCE:

1/2015 – pres. Secretary on the Executive Board at the Prince Thomas of Savoy, Inc., Women’s Auxiliary, Avon, CT

Monthly minute taker;

Chairperson of the 2016 Food Fair/Student Scholarship Committee

4/11/18

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