Medical Assistant Customer Service

Tiffany Cunnigham

**** ********** ****

Baltimore Maryland 21220

Phone: 443-***-****

Email: *****************@*****.***

Objective:

Professionally trained Medical Assistant with experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. Efficient Medical Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced medical office. Customer service oriented Medical assistant skilled with greeting patients, scheduling appointments and preparing patients charts. Effective Medical Assistant who adapts easily to changing environments and demands but not limited to.

Skills:

Experience of more than 8 years as a Medical Assistant/ Phlebotomist

Experience of more than 4 years in Environmental Service

Excellent knowledge of the clerical and computer skills like word, excel,

outlook, access

Exceptionally good demonstration skills and communication skills both

verbally and written

Exceptional ability to carry out the instructions verbally, written, and

diagrammatically

Education History:

2008 Tesst College

Diploma Medical Assistant/ Phlebotomist

2007 Capitol High School

Diploma

Experience:

Nov 2015 To Phlebotomy Tech

Present Laboratory Corporation of America

Proficiently perform sample collection and occupational testing collections in accordance with company established SOP, guidelines and policies. Accurately prepare all data entry in accordance with company practices and policies such as transcribing physician orders, test tube preparation, patient demographics and insurance validation. Utilize all company equipment, computer systems, software and programs. Assist in collecting and accurately reporting performance metric data such as PSC wait times, flow charts, credit card and cash capture, customer surveys and other information required by the company. Preserve and maintain all patient confidentiality. Maintain and promote customer relations, professional conduct, and overall site appearance. Retrieve and Distribute test results on a timely basis and review reports for completeness. Maintaining of inventory supplies and removal of expired supplies. Participate in all required continuing education programs. Timely respond to all communication ( emails, phones, e-fax) and perform all administrative duties. Assist with on site / on the job training for new hires.

Feb 2009 To Phlebotomist/ Collection Tech

Aug 2015 American Red Cross

Perform administrative and certain clinical duties. Administrative

duties include scheduling appointments. Plan direct and coordinate one or more

services of an organization, other office support. Compile, process,

and maintain medical records and specimens of patients in a manner of

consistent with, medical administrative, ethical, legal, and

regulatory requirements of the healthcare system. Clinical duties

include taking and recording vital signs and medical histories.

Glucose machines. Packed and shipped blood appropriately for testing.

Draw blood for tests, transfusions, donations, or research. Perform

routine laboratory tests for the diagnosis, treatment, and prevention

of disease. Train and supervise staff. Provided great teamwork and

excellent communication skills.

Aug 2008 To Medical Assistant/ Phlebotomist

Feb 2009 KarKar Internal & Family Medicine

Perform administrative and certain clinical duties. Administrative

duties include scheduling appointments, billing and coding information

for insurance purposes. Plan direct and coordinate one or more

services of an organization, mail distribution, facility planning and

maintenance, custodial operations and other office support. Maintains, listing, and monitors telephone files. Operates fax machines, printers, paging systems. Provide customer service to difficult calls. Compile, process, and maintain medical records and specimens of patients in a

manner of consistent with, medical administrative, ethical, legal, and

regulatory requirements of the healthcare system. Clinical duties

include taking and recording vital signs and medical histories. EKG,

glucose, assist with biopsies, colposcopies. Provided testing on

audiogram, spirometry, titmus, drug and alcohol machines. Administer

medication as directed by a physician. Phlebotomy, Perform routine laboratory tests

for the diagnosis, treatment, and prevention of disease. Train and

supervise staff. Provided great teamwork and excellent communication

skills.

Oct 2007 Environmental Services

Feb 2009 Broadway Service

Completes cleaning lists as published in both resident rooms and common areas as assigned by the DES. Operates floor cleaning and extraction equipment to insure sanitary conditions of all floors. Stocks housekeeping cart as needed with approved supplies. Uses SafeT-Team protocols and other “best safe practices” when filling or using cleaners, detergents, and other chemicals to include use of goggles and gloves. Completes room “changeovers” before and after resident moves to include minor repairs and painting. Follows published routines for touch up painting in common and resident rooms and spaces.

Reference: Available upon Request

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