Customer Service Data Entry
Resume:
Lisa M. Fournier
Gilmanton NH *3237
C - 603-***-****
SUMMARY
Highly efficient Administrative Professional with a track record to embrace and exceed multiple responsibilities. Dedicated to customer service with extensive knowledge of reporting, scheduling, planning, data entry and database management. Interested in a work place where there is a need for a variety of office management skills including computer knowledge, organizational abilities, business intelligence and database program use. AREAS OF PROFICENIES
Communication Excellence –MS Office Software – Enterprise Systems (Oracle, SAP, Concur, Agile, SFDC/MES) - Administrative Support - Customer Relations Support- Records and Database Management - Quality Assurance - Manufacturing Support – ITAR Regulations - Safety Compliance(OSHA)- Operational Excellence –Standard Operating Procedures(SOP) -Training Coordination - Work Flow Coordination EXPERIENCE
Rumford Stone, Bow NH
Customer Service/Project Coordinator April 2018 – May 2018
• Customer service and project coordinator support for multiple customers both retail and businesses. Work with adding new customers into the systems and maintaining the customer account from beginning to close.
• Schedule stone viewing, template and installations for customers and trouble shoot any issues with or customer needs.
• Review customer accounts and resolve any information that is needed to release accounts to production. Sanmina, Manchester NH
Program Administrator
October 2010 – April 2018
• Administration support for multiple Program Managers, sales representatives and other various departments to meet program delivery goals.
• Created better workflow between the customer and shipping department for new preferred shipping carriers.
• Created better method of tracking product serial numbers with purchase order numbers for the customer.
• Coordinated in house software training for over 40 people and it became a success where I was given Excellence Achievement Award.
• Collaborate with program managers, planners, and purchasing to ensure parts availability and all engineering documentation is available so a clear to build(CTB) can be committed in a timely fashion.
• Took on a project to make sure the company had the up to date classification codes for all customers and communicated to corporate headquarters. This project brought our facility up to speed with compliancy according to the corporate trade procedures.
• Assist with quoting related tasks and relay to the customer for purchase order needs. Receive purchase orders and ensure purchase order entry into the Oracle system. Work with corporate customer teams to add or change new customer demands. Work with accounts receivable to investigate and resolve any accounting discrepancies.
• Processed RMA returns for multiple customers from beginning to close. Research build information in SFDC/MES for production builds warranty information.
• Generated and update various weekly action logs, and monthly revenue reports for multiple customers and management.
• Coordinate between manufacturing and shipping departments to ensure finished product is shipped in a timely fashion. Investigate any shipping errors and provide resolution for the customer.
• Assist with shipping task including bar code scanning, packaging and creating labels and assist on the production floor when needed such as production assembly and parts preparation.
• Cover for reception area when needed
Willis Programs, Portsmouth, NH (Office Team)
Executive Assistant/Production Service Representative June 2009 – June 2010
• Administration support for multiple directors, sales representatives and other various departments to meet program delivery goals.
• Created reports for various detailed information on a monthly, quarterly, and annual basis for licensing and brokerage agreements in the Access database system. Created more efficient method to search and retrieve competitor documents. Create and implement more efficient employee management summaries for Compliance Officer.
• Oversee competitor intelligence centralized documentation and maintain centralized index.
• Generate various correspondence letters to clients and mail.
• Submit new business submissions for coverage programs, make copies of policies and mail to agents, lookup information and generate loss run reports and send to agents.
• Coverage for reception switchboard when needed.
Wyeth BioPharma, Andover, MA
Senior Administrative Specialist / Technical Analyst / Compliance Specialist/Documentation Specialist
August 1989 - April 2008
• Administrative support for multiple directors and department employees.
• Developed a new round robin template method for scheduling/planning multiple candidate interviews which allowed the process to flow without inconvenience to the interviewer and candidates.
• Organize events and work with other departments and administrative support to completion. Took over event planning for another group to plan an event for the team that included their families.
• Organized in house training for MS Excel for multiple departments. Assisted with development of a training curricula and training matrix for the group.
• Schedule meetings and prepare presentations, flow charts and organization charts for each meeting and schedule travel and processed expense reports and followed up on discrepancies.
• Headed up a project to research and implemented analysis tool via Excel charting and calculate the overall group experience. This analysis tool was used by directors to assess where experience strengths where and where strengthening was needed.
• Organized in house training for MS Excel for multiple departments. Assisted with development of a training curricula and training matrix for the group.
• Assisted with development of manufacturing database design that ultimately ended up becoming a global tool to capture data for trending purposes. Created specific trending reports that became a valuable tool for management and production team.
• Established change control process for manufacturing database system changes.
• Established data entry group, interviewed and hired data entry team and provided supervision.
• In charge of vital records and initiated /developed workflow for document retrieval during FDA inspections.
• Pioneered along with the documentation team the first methods of documentation backup and records retrieval methods and participated with offsite storage decisions. EDUCATION
Advance MS Office (Excel, Word, Power Point), Web Design, PMI Project Management Training, Computer System Validation Compliance for Regulatory Environment courses, Business Writing Basics, ARMA Conferences Workshops
(co-chair for industrial group)
1980 Graduate of Haverhill High School
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