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Administrative Assist / Customer Service

Location:
El Paso, Texas, United States
Salary:
33.880
Posted:
July 06, 2018

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Resume:

VALERIE SAENZ

**** ** ***** **. ** PASO, TX ***** ac55zo@r.postjobfree.com (C) 915-***-****

Motivated, focused and driven: hardworking professional passionate about achieving a challenging position that allows meaningful contribution to a business success.

SUMMARY OF QUALIFICATIONS

Accomplished professional with 20+ years of progressive workplace experience, consistently demonstrating a track record of reliability, professionalism and desirable results.

Excellent interpersonal communication skills with the ability to provide effective customer service and account management support, with strong problem solving and critical thinking skills.

Leadership and staff management experience includes directing and working side by side with employees; great personality, people and sales skills.

Technical Skills: Type 50+ WPM, Office setting equipment, Windows OS, MS Office (Word, Excel, PowerPoint), PeopleSoft-UTEP, KIT-Kaman, SAP, ASG-400 - EIS and QuickBooks.

WORK EXPERIENCE:

Texas Tech University Health Science Center El Paso, TX Medical Secretary/Admin Support Sept. 2016 to Present

Provide administrative s duties in support of the Pediatric Endocrinology department for Faculty and staff, maintaining a high degree of confidentiality on all sensitive information this position is privy to.

Responsible for maintaining faculty credentials are renewed and kept current to ensure compliance and proper distribution (i.e. Texas Medical License, DEA License, Board Certification Certificate, ACLS, PALS, NRP, BLS, etc.)

Responsible for assisting with new faculty on-boarding to include but not limited: to assist with gathering credentialing documentation, preparing HR system appointment(s), ensuring legal documents are consistent with hire date and properly executed, scheduling of orientations, scheduling of training (i.e. computer, EMR, dictation, ACLS, etc.) completion of on-line trainings (compliance, HIPPA, electronic access, tour of MOB and hospital, etc.)

Assist with faculty purchasing needs with administrative staff (i.e. business cards, specialty clinical items, etc.)

Responsible for maintaining faculty departmental file to ensure compliance

Responsible for ensuring CME is properly allocated according to faculty legal documentation

Responsible for coordinating travel for CME conferences for faculty.

Responsible for coordinating events for Grand Round events, Symposiums, lectures, Division meetings, and off site presentations for faculty and staff

Responsible for working with hospital medical staff on "Call" schedules to ensure conflicts are avoided

Responsible for maintaining faculty outlook calendar and ensure conflicts with clinical and administrative functions are avoided

Responsible for handling incoming phone calls and route appropriately

Responsible for handling incoming and outgoing correspondence and route appropriately

Responsible for composing typing, and dissemination of letters, meeting minutes, or other documents as requested by faculty

Act as back-up for front desk

Other duties as assigned

West Texas Community Supervision and Corrections El Paso, TX SECRETARY (WTCSCD) Dec. 2015 – Sept. 2016

Provide clerical and administrative support to department staff, maintaining a high degree of confidentiality on all sensitive information this position is privy to.

Enters and updates case records as needed using Odyssey. Merges Personal Identification (PID) numbers, for multiple cases on the same offender, using ODYSSEY.

Logs files coming in/out of the office, keep track of cell phones, updates staff information lists, update daily department court calendar for court hearings for CSO's.

Receives and receipts monies paid by clients and balances transactions daily. Prepare money for pick up/deposits.

Generate reports, forms, and correspondence from rough drafts, using word processing computer programs for department and CSO's.

Create Files for a variety of cases based on lists received from CSTS staff at Administration for department.

Closes flashes to the Texas Department of Public Safety (DPS) and Federal Bureau of Investigation (FBI) on clients.

Responsible for the smooth running of the waiting area:

Screens all probationers entering to see their probation officer; calling supervision officer’s or staff and notifying them of the probationers’ arrival and purpose. Responsible for notifying the Supervisor of any problems that may arise.

Supervises and delegates community service workers and keeps time-sheets and disseminates to community service restitution office timely.

Prepares purchase requisitions, follows up on status of requisitions, purchase order and invoices.

Ensures adequate supply of office supplies and forms.

Ability to maintain effective working relationships with staff, other agencies, or the public.

Other related duties as assigned.

The University of Texas at El Paso (UTEP) El Paso, TX Student Engagement / Dean of Students – Administrative Asst. II April 2014 to Dec 2015

Provide administrative and clerical support to Dean of Students and department staff maintaining a high degree of confidentiality on all sensitive information this position is privy to.

Maintains Director and department coordinator’s calendars scheduling meetings and appointments without clearance on occasions.

Prepare memorandums, disciplinary reports, hiring requests, and purchasing requisitions and gets necessary document approvals; composes, prepares, proofreads confidential correspondence, reports, and other complex documents.

Generate and maintain travel plans, itineraries for travel-related expenses per diem for reimbursement via PeopleSoft, to include payment vouchers for training, events on/off campus and educational workshop or conferences.

Track department’s work orders, employment data, employment evaluations and budget’ charges to meet and satisfy deadlines.

Maintain personnel training files, track new and current personnel training; oversees temporary and hourly employees and assigns duties; prepares timecards for payroll runs; assists with the maintenance of attendance reports for classified and Administrative and Professional personnel.

Assist departments’ with programs, meetings, events, conferences; negotiate program items, donations, trainings, selling with facilities, departments and business partners with information and data.

Receptionist duties; schedule new appointments or changes, greet and assists visitors requiring detailed knowledge of director / coordinator’s area of responsibility and general knowledge of University’s policies, practices, and operations.

Canutillo Independent School District El Paso, TX Substitute Teacher / Assistant (P/T) Nov. 2013 to April 2014

Manage classroom and provides instructions according to plans as prepared by the

Classroom teacher

Provide classroom environment which promotes active learning.

Assist the teacher with all .aspects of daily class room to include; distributing, collecting of supplies, attendance records and other assigned duties.

Work with students to help reinforce learning objectives and development.

Adhere to School District Education policies and procedures, by using appropriate judgment to act in the best interest of students at all times.

Perform other Administrative duties as assigned by the appropriate administrator.

Kaman Industrial Technologies El Paso, TX

Customer Service/Administrative Support Sept. 2012 – March 2013 Administrative support for the branch; outlining daily duties, procedure’s to include Collections, Purchasing, Inventory, Create and maintain customer accounts, orders, reconcile cash/payment and daily reports for the Company.

§Managed Key Customer accounts for Branch, and Sales Territory.

§Reviewed, and negotiate “Best Price” when purchasing inventory / components for customer and/or branches.

§Generated, expedited orders and review back orders reports; regarding customer product status to meet “On-time” delivery.

§Generated quotes and request product samples from manufactures for customers and Kaman branches.

§Assisted with responsibilities in the warehouse; i.e.: shipping, receiving of inventory, customer product and sales.

§Liaison between Sales, Warehouse, and Customer’s; negotiate best price and lead times possible.

§Maintained and updated customer profile for current i.e.; Sales Taxes, NAFTA Certificates.

§Reconciled, collect and research accounts for credits, late and no payment status on customer accounts.

Small Business Administration-Disaster Center El Paso, TX General Clerk III –Contractor for Brillient Corporation April 2012 - August 2012 Administrative and clerical support for Realty dept.; provide assistance to Loan Servicing Assistants.

§Provide professional reception and representation for SBA. Use proper etiquette to answer phones, respond to general inquiries regarding SBA loan servicing and documents, and forward messages to appropriate office and personnel. Maintain internal recordkeeping, and filing.

§Maintained monthly and weekly loan remittance logs sheets and reports for Realty Department.

§Answered inquires via phone, email, etc… relating to account history and loan process.

§Assisted with the process and review of loan packages for Realty Department – daily servicing 6 LSA’s.

§Follow up on missing documents with Title Company, Attorney’s and/or with borrower.

§Assisted and handled special projects generated by Management and Lead Loan Specialists.

§Assisted in preparation of important documents for attorneys, title companies, borrowers, and other SBA

Small Business Administration-Disaster Center El Paso, TX

General Clerk III –Contractor for WPS March 2011 - April 2012

Perform the full range of administrative and clerical support for the proper processing of loan documentation.

§Administrative support for Realty dept. assisting 6 Loan Servicing Assistants (LSA) and Legal Dept.

§Maintained monthly and weekly loan remittance logs sheets and reports for Realty Department.

§Answered inquires via phone, email, etc… relating to account history and loan process.

§Assisted with the process and review of loan packages for Realty Department – daily servicing 6 LSA’s.

§Assisted and handled special projects generated by Management and Lead Loan Specialists.

§Conducted receptionist type duties to include call referrals to appropriate personnel and relay important information to critical personnel.

§Assisted in preparation of important documents for attorneys, title companies, borrowers, and other SBA offices.

David’s Pennants, Banners and Graphic Designs, Inc. El Paso, TX

Office Assistant Manager April 2006 – Sept. 2010

Supervised 11 employees; consisting of departments responsibilities ranging from human resources, general office, production, and inside sales.

§Integral in the daily work structure for four subsidiary businesses and departments encompassing updating, and maintaining customer profile, customer sales, and outlining daily office duties, procedures.

§provided critical support to production, shipping and receiving departments.

§Generated reports for end of the month sales, sales and commission bonuses, and year end company charge backs, and reports.

§Devised and created operational forms ranging from time cards to daily work orders which are relied on by management in daily decision making resulting in increased effectiveness and efficiency of the company.

Cognent, Inc. El Paso, TX

Head of Sales, Marketing and Office Manager Sept. 2005 – June 2006

Supervised 4 employees with responsibilities ranging from human resources, general office, production, and inside sales.

§Supervised 4 employees with responsibilities in human resources, collections, marketing and sales.

§During my tenure, sales increased by 75% to support company growth from 3 employee’s to 7 employees.

§Generated quotes, and provided product samples of customer’s websites for review.

§A key decision maker in discipline, work structure and company rewards.

Cingular Wireless Comp. El Paso, TX

Finance Representative II May. 2005 – Sept. 2005

§Auditor for National Retail Accounts (i.e.; Best Buy, Wal-Mart, Amazon)

§Generated reports for payment, charge backs, and bonuses.

§Generated monthly report for payment on all accounts given. Maintain customer profiles.

§Reconciled, collected and research accounts for charge backs and no payments.

Electrical Insulating Systems El Paso, TX Inside Sales / Sr. Customer Service Rep. Nov.2000 – May. 2005

§Managed Top 25 Key customer accounts for the region and sales representative.

§Managed Top 50–customer base accounts for branch office.

§Processed and expedite customer orders. Forecast and maintain product stock.

§Maintained customer and company Inventory control.

§Maintained EDI and JIT orders and reports for customer base.

§Generated quotes and product samples from manufactures.

§Updated and maintain customer - NAFTA certification.

§Collected and research payment for past dues.

§Initiated special request for quotes, samples and fabricating plants for pilot projects.

Von Roll Isola 2 Branches; TX & GA

Mkting Inside Sales / Sr. Customer Service Rep. Sept. 1999 – Sept. 2000

§Managed Top Key customer accounts for branch.

§Processed and expedite customer orders. Forecast and maintain product stock.

§Maintained Customer and Company Inventory control.

§Collected and research payment for past due.

§Generated EDI, and maintained JIT customer orders.

§Updated and maintain customer - NAFTA certification.

Unisource Worldwide El Paso, TX

Sr. Customer Service / Inside Sales Rep. March 1994 – Sept. 1999

§Managed Top 25 Customer for branch manager and salesman.

§Processed and expedite customer orders. Forecast and maintain product stock.

§Maintained Customer and Company Inventory control.

§Collected and research payment for past due.

§Generated and maintained EDI / JIT customer orders.

§Updated and maintain customers yearly - NAFTA certification

Griffith Micro Science Santa Teresa, NM

Sr. Customer Service / Warehouse Administrative support: Feb. 1990 - March 1994

§Maintained positive working relationship with customers.

§Processed and organized customer product for sterilization.

§Pulled and recorded bio-samples from sterilization.

§Scheduled product for sterilization with operators.

§Generated customer batch records for sterilization.

§Obtained certification in OSHA training.

§Coordinated and scheduled loading and unloading of merchandise from freight carriers.

§Scheduled inbound and outbound appointments for freight carriers.

EDUCATION AND TRAINING BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION UNIVERSITY OF TEXAS AT EL PASO Dec. 2008

Concentration – Management GPA: 2.70 El Paso, TX

ASSOCIATE OF ARTS IN APPLIED SCIENCE

EL PASO COMMUNITY COLLEGE May 2005

Concentration – Business GPA: 2.85 El Paso, TX

LANGUAGES

Fluent in Spanish and English

COMMUNITY SERVICE:

Nolan Richardson Cancer Charity Foundation Since: 2006 to Present

Cathedral High School Youth Basketball program – “El Paso Lighting”



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