Customer Service Care
Resume:
Nailea M. Santiago
raleigh nc, 27604
ac55zb@r.postjobfree.com
Telephone
https://www.linkedin.com/in/nailea-santiago-111018b3/edit/contact-info/
LinkedIn URL
summary
Bilingual (English-Spanish) with experience in retail, customer service and management. Detail-oriented, proficient in office procedures, computers and building and maintaining professional relationships.
Skills
- Customer service and customer complaint management.
- Ability to multi-task and interact effectively in a team environment.
- Learning type/ Visual Learner
Experience
Cashier-Beauty Expert-Guest Service- Home Decor/ Target
10/29/17 –04/30/18
Duties included meeting and greeting guest, handle returns and refunds. Answer questions about products, services, and merchandise. Provide guest with personalized, detailed information about beauty and personal care.
Lead Cashier - Beauty Advisor/ Ulta Beauty
11/10/15 – 10/20/2017
Responsible for training new cashiers / beauty advisors. Providing an exceptional experience by engaging each guest to determine individual needs, keeping fixtures fully stocked with merchandise, performing cashier duties, maintaining overall store cleanliness, and completing tasks as assigned.
Education
Associate – NSA 2014-2015
ITT TECH- 4.0
Cosmetology – 2011
Paul Mitchell The School Raleigh
High School Graduate - 2011
Leonardo Da Vinci 3.75 GPA
Achievements
ULTA BEAUTY-Built reputation for reward and credit card sign ups.
Top performer in sales, operation, customer care and cosmetic event planning. Highest Honor - ITT TECH Institute, 4.0 GPA – ITT TECH / Outstanding Achievement and Academic Excellence for Spring Quarter 2015.
Contact this candidate