Customer Service Care

Nailea M. Santiago

**** ********* **

raleigh nc, 27604

****************@*****.***

Email

919-***-****

Telephone

https://www.linkedin.com/in/nailea-santiago-111018b3/edit/contact-info/

LinkedIn URL

summary

Bilingual (English-Spanish) with experience in retail, customer service and management. Detail-oriented, proficient in office procedures, computers and building and maintaining professional relationships.

Skills

- Customer service and customer complaint management.

- Ability to multi-task and interact effectively in a team environment.

- Learning type/ Visual Learner

Experience

Cashier-Beauty Expert-Guest Service- Home Decor/ Target

10/29/17 –04/30/18

Duties included meeting and greeting guest, handle returns and refunds. Answer questions about products, services, and merchandise. Provide guest with personalized, detailed information about beauty and personal care.

Lead Cashier - Beauty Advisor/ Ulta Beauty

11/10/15 – 10/20/2017

Responsible for training new cashiers / beauty advisors. Providing an exceptional experience by engaging each guest to determine individual needs, keeping fixtures fully stocked with merchandise, performing cashier duties, maintaining overall store cleanliness, and completing tasks as assigned.

Education

Associate – NSA 2014-2015

ITT TECH- 4.0

Cosmetology – 2011

Paul Mitchell The School Raleigh

High School Graduate - 2011

Leonardo Da Vinci 3.75 GPA

Achievements

ULTA BEAUTY-Built reputation for reward and credit card sign ups.

Top performer in sales, operation, customer care and cosmetic event planning. Highest Honor - ITT TECH Institute, 4.0 GPA – ITT TECH / Outstanding Achievement and Academic Excellence for Spring Quarter 2015.

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