Product Manager

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**/**** - *******

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**/**** - **/****

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r 09/2011 - 09/2013 +

r 06/2006 - 05/2010 +

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Karan Shetty

510-***-**** *********@*****.*** www.linkedin.com/in/kshetty San Francisco Bay Area

EXPERIENCE

Associate Product Manager Business Analyst

Kaiser Permanente (via ProKarma)

Associate PM for Kaiser Permanente's Digital Membership Card. This feature provides access to member’s digital insurance card via the KP iOS and Android app

Led the ideation, design, execution and launch of a web application

(DMC SST) to manage near real time changes to the Digital Membership card. The tool is projected to save more than $1 million per year by reducing IT dependencies

Shipped an iPad app for the Kaiser Sales team to increase productivity by 30%. I was responsible for driving the discovery, UI/UX design, development, testing and implementation phase

Led a team of engineers and designers as a tech PM to develop an internal website from concept to launch within 4 weeks Provided training sessions, FAQ's, user guides and demos for users to understand the tool, which increased users by 2x

Analyzed data from multiple sources to understand/define customer requirements and helped developers with JSON structures to consume this data

Created Agile user stories, wireframes/mockups, BRDs and operational workflows to support the product

Defined product roadmaps, identified feature requirements from end users and prioritized functionalities to meet the desired business goals and create high impact

Developed UAT scripts and performed testing prior to every product release to ensure customer satisfaction and increase retention Proven the ability to communicate technical problems and solutions in a simplified manner

Proactively contributed to multiple projects at ProKarma, thus saving costs up to 100K per project

Product Management Intern

SAP

Created a comprehensive report (via customer interviews, surveys, analyst reports) to help the team identify their major competitors. This report helped the team make strategic product decisions Played the role of a social media manager by creating engaging content and defining KPIs to track the success. We increased users by 80% over a period of one year. The target channels were LinkedIn, facebook and YouTube

Implemented SEO strategies by using Google Analytics to improve traffic by 3x

EDUCATION

M.S. Information Systems

Leavy School of Business, Santa

Clara University

Santa Clara, CA

B.S. Computer Science

Manipal Institute of Technology,

Manipal University

Manipal, India

ACHIEVEMENTS

What are you most proud of?

- Led a team of 7-10 to develop a website from

scratch in 4 weeks. This design use case is

featured on ProKarma's website

- As an Associate PM, our team developed a self

service tool for business users, thus reducing

their IT costs by 300-400k per quarter

- My proactive contributions and the ability to

work on multiple projects at once has earned

me the Outstanding Employee of the Year twice

in a row at ProKarma

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