Service Representative Technician

Curtis White

Staten Island, NY *****

******.*.*****@*****.***

718-***-****

To obtain a challenging opportunity as a Telecommunications Analyst COMMUNICATIONS

KNOWLEDGE: DMS-250, MUX's Fiber Obtics, Data Circuits, Ring Down Curcuits, Switch 56KBS, FGA, FGC, IMTS, Analog Data, Watts 7 lines, FGD, TI Access, DEX 1/0 Digital Cross Connect, DEX 3/3 Digital Cross Connect, Titon 5500 3/1 DACS, IDTS, INDX, all data lines. Work Experience

NOC Technician

Verizon - Bedminster, NJ

December 2003 to November 2017

-250 Digital BSC and BSM, Lucent 5 ESS and ECP, Motorola Switch, Trouble Shooting Cell Sites, Monitoring Region for Alarm, Calling Cell Tech

NOC Technician

Verizon Wireless

2003 to December 2003

Senior Switch Technician

Nortel DMS

June 1998 to February 2003

Nortel DMS-250, MUX's, Fiber Optics, Data Circuits, Meridian PBX, DS3, DS1, DSO's, E1, FGD, FGC, IMT's, SS7, Wiring, DDN, Echo Canceller, Inet Box

Senior Switch Technician

MCI Telecommunications

March 1997 to June 1998

Nortel DMS-250, MUX's, Fiber Optics, Data Circuits, Ring Down Circuits, Switch 56K, FGA, FGC, IMT's, FGD, Analog Data, Watts Lines, DS3, DS1, DSO's, E1, SS7, Wiring, Alcatel DAC's 3/3 and 3/1. Digital Cross Connects, Cabling, Anphanoels, DDN, Echo Canceller Intermediate Tech Staff Member

IBM (ADVANTS)

September 1994 to March 1997

Nortel DMS-250, MUX's, Fiber Optics, Data Circuits, DS3, DS1, DSO's, E1, FGD, FGC, IMT's, SS7, Wiring Titon, 5500, 3/1, DACS, DDN, Echo Canceller

Switch Technician

CABLE & WIRELESS COMMUNICATIONS, INC

February 1991 to September 1994

Transmission Service Representative

MCI Telecommunications

December 1985 to January 1991

2

Consist of the installation and maintenance of all network interaction with customers on all data and voice grade lines, ATR (Automatic Trunk Routining) of circuits, updating software in the DMS-250, Answer all alarms M13 MUX, (DDN) Digital Data Network, Echo Canceller. Fiber Optic Alarms, Switch Alarms and interact with other company support groups like Data Support, Switch Support, engineers while giving a monthly report of all significant items to my immediate supervisors.

RESPONSIBILITIES:

* Responsible for monitoring Verizon Wireless switching network environmental alarms from a centralized Network Operations Center (NOC) ensuring high availability and attainment of service levels.

* Daily monitoring of Verizon Wireless Voice/Regional Data Network utilizing VSM alarm monitoring tool in conjunction with Remedy Trouble Ticket database.

* T1 testing and T3 monitoring with Netanalyst and Hekimian.

* Troubleshooting and investigating issues on cell sites, switches and all other wireless equipment.

Education

Associates in Aviation Maintenance

Sparton School of Aeronautics - Phoenix, AZ

2000

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