Dear Prospective Employer:

I would like to thank you in advance for the opportunity to explore the possibility of employment with your company. I am confident that I possess the experience, training, and overall potential to be a strong candidate for the position I am applying for.

I possess excellent communication skills, enjoy working with a variety of individuals from different ethnic backgrounds, and environments, and I would be a well-rounded addition to your team. I possess a positive attitude, project enthusiasm, and resourcefulness. I also go above and beyond to complete whatever tasks are set before me.

I believe my resume’ substantiates my qualifications and work experience and would welcome the opportunity to further discuss my eligibility. I look forward to conversing with you in the future. I can be reached at 313-***-****. I again thank you for your time and consideration.

Awaiting your response,

Scott Jeter

Scott Jeter

4837 Nottingham Road

Detroit MI 48224

ac55xg@r.postjobfree.com

313-***-****

Objective: To obtain a position that utilizes strong communication, analytical, and problem solving skills.

SUMMARY OF QUALIFICATIONS

Organizational and analytical skills. Enthusiastic and committed. Experience working with diverse populations. Professional and courteous. Customer complaint resolution. Accounting and data entry. Cooperative and supportive. Website and internet tasking Inside sales and outbound sales. \Human Resources assistant.

Determined, Confident, Experienced, and Assertive

Professional Experience

One Step At A Time Counseling Services

Roseville, MI / Case Manager 05/2017-Present

Answer incoming calls in a professional and courteous manner.

Appointment scheduling.

Assist clients with applying for Social Security benefits, Medicare,

Intake assessments.

Clinical note processing.

Resume’ creation and updating.

Mental and behavioral diagnosis.

Assist clients with essential transportation services.

Assist clients with obtaining essential home health services.

Assist Adult and Child Protective Services with investigations

Regarding potential abuse allegations.

Provide clients with food assistance donated by various food pantries.

Information and referral services.

Utility assistance/Rental assistance program referrals.

Data entry and clerical work,

Job placement assistance.

BUDCO Financial/ Ford

Detroit MI Dealer Concierge / warranty administrator 02/2015/05-2017

Answer incoming calls in a professional and courteous manner.

Warranty contract advisory.

Business to business calls regarding vehicle warranties.

Data entry and clerical work.

Webinars and online seminars.

Customer/Client escalations.

Data entry and clerical work.

Contact dealerships regarding warranty errors and corrections . needed regarding client’s contract.

Process credit card payments and escalate payment refunds.

AT&T/Yellow Pages 08/2010-2/2015 Southfield MI Marketing Analyst/Media Consultant

Cancellation Manager

Answer incoming calls in a professional and courteous manner.

Product advisory for current and prospective advertisers.

Online advertising assistance.

Print directory assistance.

Assist customers with ad creation for both print and online directories.

Cancellation manager.

Advertiser/customer retention.

Billing/Collections.

Assist customers with online tutorials regarding AT&T products.

Data entry/ clerical work.

Discuss and advise current advertisers of advertising trends.

Sales and service.

Online product management and creation.

United Way Detroit MI

Information and Referral Specialist 12/2005-04/2010

Answer incoming calls in a professional and courteous manner.

Data entry and clerical work.

Community presentations.

Collaborate with various human services agencies for a variety

of outreach projects.

Refer callers to VITA tax preparation sites.

Provide technical assistance with MDHS projects.

Return previous callers phone inquiries.

Assist with homeless outreach programs.

Provide callers with referrals for job placement/training. Case/care management for individuals affected by fires/natural disasters.

Crisis prevention intervention.

Assist with child care provider/training information.

Assist callers with emergency food resources/referrals.

Provide accurate mortgage foreclosure/prevention information.

Assist callers with information regarding EITC eligibility.

SKILLS

Microsoft Word 2010-2016, Windows professional, Excel 2016, Microsoft Works, Microsoft Office, Microsoft Note Maker, Microsoft Outlook, Case Manager, Microsoft Server 2007, Refer database, AS400, copiers, fax machine, ADP easy manager, Snow Leopard, Applepedia, Listing Pro, Adsell, ScreenShare, Webphone, AT&T internal programs, Product Development, EZ-Ad, Therasoft, Microsoft Edge.

ADDITIONAL EMPLOYMENT INFORMATION

Greektown Casino Human Resources Generalist

Detroit Board of Education Administrative Assistant/Teacher Placement

EDUCATION

Detroit College of Business Associates Degree Business Administration Dearborn, MI June1993

Aress Academy A+ certification. Cisco course completion. Southfield, MI March 2005

References Available upon Request. Key words: Organizational/ Analytical skills, Enthusiastic, Committed

.

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