Senior Test Analyst

Divya Raju

**** ********** **, **********, **-***94

+1-312-***-**** *****.********@*****.***

Summary:

• 10+ years of experience in Quality Assurance in Life Insurance and Annuities domain

• 5+ years of experience as an Onshore test lead effectively and concurrently managing test teams both onshore

(USA) and offshore (India) ensuring timely deliverables

• Experienced in performing different kinds of testing – ad-hoc, Smoke, Sanity, Black Box, GUI, Functional, System Integration, Regression and support User Acceptance (UAT)

• Experienced in performing product and risk-based testing

• Strong experience in QA principles, QA processes involved in all phases of Software Development Life Cycle (SDLC) like Waterfall, Agile (Scrum), Agile hybrid model from requirements elicitation till post production support

• Expertise in preparation of business use case documents to ensure accuracy of business requirements that cascade to the development and testing teams

• Expertise in manual testing and basic knowledge of automation testing using Selenium

• Experienced in tracking test coverage and providing metrics to management

• Expertise in writing, maintaining, executing test plans, test cases and test scripts, analyzing defects and interacting with team members in fixing the errors

• Proven ability to support multiple projects, under tight deadlines, often with competing priorities

• Expertise in test estimation process

• Planned and managed several application releases simultaneously making key decisions and prioritizing tasks to keep projects on schedule

• Strong communication and interpersonal skills

• Result oriented with an acute inclination in learning new technologies and undertaking challenging tasks

• Ability to quickly adapt to changes in project scope and manage revised priorities

• Experienced in testing insurance products in Mainframe using wmA, Vantage and csA applications Technical Skills & Tools:

• OS – Windows (all versions)

• MS Office

• Oracle SQL Developer

• HP Quality Center

• Eclipse

• Cognizant 2.0 (process management tool)

• Mainframe applications:

Wealth Management Accelerator (wmA)

Customer Service Accelerator (csA)

• Black box tested applications based on Java, JCL, COBOL, VSAM, DB2, Vantage Page 2

Academy:

• Educational Qualification: Bachelor of Engineering (Computer Science) – 2007

• Certification in Executive Management through UVA (University of Virginia)

• Additional Qualifications obtained through certifications:

Annuity Principles & Products (AAPA 273)

Cognizant Certified Professional in Annuities

Cognizant Certified Professional in General Insurance

Cognizant Certified Professional in Life Insurance

‘Travelers’ Star One Certified in Property Casualty Insurance

Cognizant Certified Professional in Software Testing

EDISTA Certified in Software Testing

Sun Certified Java Programmer

Cognizant Certified Professional in Core Java

Employment Details:

SENIOR TESTING ANALYST COGNIZANT TECHNOLOGY SOLUTIONS US CORP FROM 28TH SEPTEMBER 2007 – 16TH MARCH 2018

Client: AXA Equitable (Feb 2010 – Mar 2018) QA Lead New Jersey, USA AXA is a French multinational insurance firm headquartered in Paris that engages in global insurance, investment management, and other financial services Roles & Responsibilities:

QA Lead:

• Managed and led multiple offshore teams concurrently with up to 23 testers per team maintaining and delivering multiple parallel releases

• Created timely and high-quality deliverables that have exceeded client expectations

• Responsible for detailed project planning, management and reporting for all application releases including coordination with key application stakeholders and project team members

• Responsible for creating master test plans, environment configurations and schedules along with resourcing and hands on functional testing of Mainframe applications

• Responsible for risk management including risk analysis and mitigation ensuring that probable risks are analyzed at the beginning of the project, prepare contingencies and mitigation plan and implement preventive measures

• Tracked, resolved and reported system testing issues, project issues and application defects for all supported applications

• Prepared defect analysis reports and communicated business impact/prioritization to stakeholders

• Involved in post-production checkouts to ensure smooth product launches and deploying new/updated code to production

• Conducted training sessions to ensure effective knowledge transfer/retention to both internal and client teams

• Conducted requirement triage meetings with business stakeholders and development team to prioritize deliverables based on business criticality

• Led an effort to automate regression testing leading to significant cost savings for client Page 3

• Developed and maintained test productivity trackers and execution projections resulting in improved process implementations and increased productivity

• Implemented “Development to QA turnover” documentation and determined test prioritization Client: TRAVELERS (Jan 2009 – Jan2010) Offshore Test Analyst Chennai, India The Travelers Companies, Inc. is an American insurance company. It is the second largest writer of U.S. commercial property casualty insurance and the third largest writer of U.S. personal insurance through independent agents

Roles & Responsibilities:

QA Lead:

• Interacted with onshore team to receive business requirements

• Assigned tasks to team members and ensured timely deliverables

• Conducted system functional testing and regression testing

• Performed defect reporting and retesting

• Provided execution status reports

• Prepared status summary reports

Client: MetLife (Oct 2008- Dec 2008) Offshore Test Analyst Trainee Chennai, India MetLife, Inc. is the holding corporation for the Metropolitan Life Insurance Company (MLIC),[2] better known as MetLife, and its affiliates. MetLife is among the largest global providers of insurance, annuities, and employee benefit programs.

Roles & Responsibilities:

QA Team Member:

• Performed test requirement analysis, design and development

• Conducted system functional testing and regression testing

• Executed defect reporting and retesting

Client: Ameriprise Financial (Jan 2008- Sep 2008) Offshore Test Analyst Trainee Chennai, India Ameriprise Financial, Inc. is an American diversified financial services company.[2] Ameriprise Financial engages in business through its subsidiaries, providing financial planning, products and services, including wealth management, asset management, insurance, annuities, and estate planning. Roles & Responsibilities:

QA Team Member:

• Performed test requirement analysis, design and development

• Conducted system functional testing and regression testing

• Executed defect reporting and retesting

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