Manager Microsoft Office
Resume:
Grant Moore
Anchorage, AK 99504
ac55t0@r.postjobfree.com
www.linkedin.com/in/grant-moore-a4200980/
OBJECTIVE
Network Administrator
SUMMARY OF QUALIFICATIONS
● Military Information Technology (IT) Professional with six years commended performance as a Systems Administrator of complex LAN, WAN, and SAN systems as well as the installation, troubleshooting, repair, and operation of computers, radios, and satellites
● Highly successful telecommunications supervisor, project manager, mentor, and classroom teacher adept at supervising multicultural apprentices and journeyman staff
● Certified WIN-T 1 B operator for tactical assemblages for Cisco, Lynux, Windows, and hardware upgrades and WINT-T satellite transition terminals
● Community volunteer and professional musician
● U.S. Army Active Security Clearance
PROFESSIONAL WORK EXPERIENCE
Supervisory Network Manager, U.S. Army Alaska, Joint Base Elmendorf Richardson (JBER), AK, Apr 2016-Present
● IT team leader and subject matter expert for over 40 employees on troubleshooting techniques and procedures for all critical military network equipment including portable satellite terminals, phones
(cell, military, etc.) Cisco routers, switches, and Lynux operating software.
● Host daily, weekly, and monthly staff meetings to assign and track projects and receive feedback and questions from team members on needs and equipment requirements.
● Install, configure, and support LAN, WAN, and SAN requirements for 96 military and civilian users for normal and top secret secure communications for and during overseas deployments.
● Provide responsive, top quality customer service for complex client servers such as reconfiguring network assemblies tailored to assets and potential cybersecurity threats.
● Attend meetings with department heads, key subordinate and technical managers, supervisors, and vendors to plan and address quality control, system improvements, troubleshooting, specialized training and any other company or customer needs.
● Reconfigure internet system workarounds as required for customers requiring less classified access or other special circumstances such as operating a segment in our network system.
● Use self-developed or Excel data processing systems to receive, prioritize, track, and complete customer work orders.
● Coordinate with higher headquarters for approval to create tailored programming and improved network monitoring systems to establish faster, simpler protocols for Tier II senior executive customers.
● On-call 24-7-365 to diagnose and quickly correct network problems such as assistance to personnel located overseas or in very austere locations with urgent problems.
● Use Tier III protocols via hubs to screen and add Virtual Private Networks for visiting dignitaries and unit servers with Local Area Network (LAN) monitoring for correct, sustained operations without interruptions.
● Customize, install, and respond to the Cisco Solar Winds SNMP software log to monitor and analyze problems, efficiency, and threats such as network shortages, speed deficiencies, call managers, broken equipment, and firewall breaches.
● Designed an in-network model for a local test to determine software and hardware reaction time variations and solid plans for various threat protocols such as loss of power and field operations using satellites.
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● Ensure complete and updated security using customized firewall procedures and software and security upgrades per required federal and military policies.
● For each assigned project prepare excel spreadsheet to track each project element and required timeline with real time progress noted in specialized logs by individual and service logs followed with update reports and briefings through the chain of command to the senior officer or project manager as required.
● Utilize subject matter experts, brainstorm sessions, manuals, and vendor experts for escalation and remediation of problems.
● Use customized logs to record problems, documentation, major events, audits, test runs, times, and results.
● Provide oral and written reports as needed for executives.
● Perform quality control audits on network set-up, software updates, activities, and adherence to cybersecurity protocols, reporting, and access.
● Decision authority of the need to escalate Tier II problems to more experienced staff for guidance or more specialized equipment.
● Ensure day to day administration such as adding, configuring, and removing users and devices.
● Provide routine and preventive maintenance using checklists such as weekly signal checks, assigning IP addresses, and checking batteries, cabling, fuses, satellite speed connections, and generator back-ups.
● Track and document organization network events reporting statuses to superiors.
● Rebuilt numerous call managers from base line to fully operational.
● Supervised, planned, and integrated the installation, employment, updates, and maintenance of all signal support for five major sections with different communication needs.
● Utilize technical manuals and Army or federal resources to research, brief, and prepare written reports using Microsoft Office products
Volunteer Musician, Teacher, and Composer, Various Agencies and Locations, Apr 2012-Present
(20 Hours per Week)
● Scheduled and performed as a soloist or to accompany groups before live audiences in churches, concerts, recitals, educational presentations, and other social gatherings
● Rehearsed with other musicians to master individual pieces of music and to maintain and improve skills.
● Arranged and wrote music for bass guitar, woodwinds (saxophone, clarinet, and trumpet), multiple keyboards, and piano in various ensembles or bands.
● Specialize in church, jazz, rhythm and blues, and contemporary music.
● Play musical instruments as soloist or as a member or guest artist for another musical group.
● Prepare lesson plans appropriate to the instrument, skills, and interests of the student.
● Installed and configured the Behringer x32 sound board with Midas software technology. Military Support Technician, Fort Gordon, Augusta, GA, Nov 2013- Apr 2016
● Assisted and supervised 200+ employees in daily operations and maintenance of various Cisco switches, routers, DHCP, DNS, servers, and call mangers.
● Single handedly and successfully operated and managed a full tactical network assembly for over 40 users which included satellite terminals, voice, and data under critical, stressful conditions.
● Utilized technical manuals and Army or federal resources to research, brief, and prepare written reports using Microsoft Office products.
● Used self-developed or Excel data processing systems to receive, prioritize, track, and complete customer work orders.
Network Equipment Operator, Camp Humphreys (Pyeongtaek), South Korea, Oct 2012- Nov 2013
● Implemented several mobile server stacks in a hub that used both LAN and WAN technologies supporting 600-1000 multinational customers on various assignments and locations throughout the entire South Korean peninsula as well as U.S. Navy sea forces.
● Personally diagnosed and reinstalled all broken hardware essential for network operations Grant Moore - Page 3
● Attended meetings with department heads, key subordinate and technical managers, supervisors, and vendors on issues involving quality control, system improvements, troubleshooting, and specialized training.
● Managed user access accounts, assigned security rights, and provided desktop and network support to military personnel at various locations across South Korea.
● Use self-developed or Excel data processing systems to receive, prioritize, track, and complete customer work orders.
● Maintained property with a value of $10 million including switches, routers, and satellite transmission terminals without loss or damage.
Professional Musician, Teacher, and Composer (Self Employed), Various Agencies, Anchorage, AK, May 2007-Apr 2012 (40 Hours per Week)
● Scheduled and performed as a soloist or in groups before live audiences in churches, concerts, recitals, educational presentations, and other social gatherings
● Rehearsed with other musicians to master individual pieces of music and to maintain and improve skills.
● Arranged and wrote music for bass guitar, woodwinds (saxophone, clarinet, and trumpet), and piano in various ensembles or bands.
● Specialize in church, jazz, rhythm and blues, and contemporary music.
● Play musical instruments as a soloist or as a member or guest artist of a musical group.
● Prepare lesson plans appropriate to the skills and interests of the student.
● Graduate, U.S. Army Advanced Individual Training in Computers and Technology, Fort Gordon, GA, Jul-Oct 2012
● Graduate, U.S. Army, Basic Training, Fort Jackson, SC, Apr-Jul 2012 EDUCATION AND TRAINING
● Expert Marksman Badge, U.S. Army, JBER, AK, 2016
● Win-T End of Life (EOL) Upgrade Training Series B, U.S. Army, Fort Gordon, GA, 2015
● Ongoing Advanced Army Training on Radios with specialized frequency capabilities as well as Satellite Transmission and Line of Site Terminals
● Certified as a WIN-T 1 B for tactical assemblages using Cisco, Lynux, Windows, and hardware upgrades), Fort Gordon, GA May-Jun 2015
● Certified Operator of WINT-T Satellite Transmission Terminals
● Graduate, Bartlett High School, Anchorage, AK a nd am currently in college pursuing a BA of Arts in music and have perfected sound engineering and theatre live operations. Volunteer Musician, Fort Gordon (Augusta), GA, Dec 2013-Apr 2016 (10 Hours per Week)
● Performed keyboard, organ, drums, and saxophone at prayer breakfasts, heritage honors, military ceremonies, and dances.
● Taught music lessons on organ, keyboard, saxophone, and drums at multiple churches in the Augusta community and on the military base.
Awards, Decorations, and Badges
● Army Commendation Medal
● Army Good Conduct Medal
● National Defense Service Medal
● Korea Defense Service Medal
● Army Service Ribbon Medal
● Certificate of Achievement
● Driver Mechanic Badge
● Driver Vehicle Badge
● Military Marksmanship Badge
References
● James Hasley
● Terrick Thomas
● Suzanne Summerville
● Jay Harris
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