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LUZ O RTIZ

*** * ***** * ** # * . ( 978-*-**-**** Lowell, M A 0 1854 L ***.*******@*****.*** Profile

Proven and dedicated Administrative and Direct Care professional, with several years in the healthcare industry. Reliable worker with the ability to learn new concepts and skills quickly. Backed by a solid work history; reputation as an independent worker, a team player and as having a passion for helping others. Excellent patient and customer assessment skills. Succeeds in a busy environment, handling numerous tasks simultaneously. Communicates well with patients and their families; utilizing outstanding interpersonal and problem solving skills.

Highlighted S kills

Nursing A ssistant C ertified

CPR & F irst A id C ertified

Patient C hart A dministration

Documentation/Record K eeping

Insurance V erifications

Appointment S cheduling

Developing/Executing F amily P lans

Activities o f D aily L iving

Bilingual E nglish/Spanish-Interpreter

Infection C ontrol

Skin & W ound C are T reatments

Patient/Family T eaching

Crisis I ntervention/Mediation

Solid C omputer S kills

Recording V itals

Safety C onscious

Work E xperience:

Fairhaven N ursing H ome, C NA, L owell, M A

● Provide p ersonal c are s uch a s b athing, f eeding a nd d ressing p atients.

● Measure a nd r eport v ital s igns

● Handle l ight h ousekeeping

● Assist w ith t he a dministration o f m edicine.

● Properly a nd s afely l ift, m ove, t ransfer a nd p osition r esidents i n b ed, w heelchairs a nd o ther equipment.

● Run e rrands w ith a nd f or c lient.

Chiropratic N orth E nd, B oston, M A. 2 013

Martina C urtain, P CA, Q uincy, M A, 2 014

● Provided p ersonal c are s uch a s b athing, f eeding a nd d ressing p atients.

● Measured a nd r eported v ital s igns, e specially b lood p ressure.

● Handled l ight h ousekeeping, i ncluding m aking b eds.

● Assisted w ith t he a dministration o f m edicine.

● Properly a nd s afely l ifted, m oved, t ransferred a nd p ositioned r esidents i n t heir b ed, w heelchairs and o ther e quipment.

● Ran e rrands w ith a nd f or c lient.

Medical O ffice C oordinator, J oslin D iabetes, B oston, M A, 2 008-2013

● Scheduled a ppointments f or p atients i n p erson a nd o ver t he p hone.

● Offered p atient/customer a ssistance w ith v arious q uestions a nd c oncerns. T ransferred c alls a s needed. C aptured d etailed m essages.

● Provided i nterpretation s ervices f or c ustomers/patients w ho r equired o r r equested S panish language c ommunication.

● Verified i nsurance r eferrals.

● Handled a nd f iled c onfidential d ocumentation. Computer S kills:

Microsoft W indows & W ord; E mail/Internet, C are G roup P ortal, N tierprise, N exGen Education

American R ed C ross, C ambridge, M A, 2 014

Nursing A ssistant & H ome H ealth A ide C ertification

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