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LUZ O RTIZ

*** * ***** * ** # * . ( 978-*-**-**** Lowell, M A 0 1854 L ac55ss@r.postjobfree.com Profile

Proven and dedicated Administrative and Direct Care professional, with several years in the healthcare industry. Reliable worker with the ability to learn new concepts and skills quickly. Backed by a solid work history; reputation as an independent worker, a team player and as having a passion for helping others. Excellent patient and customer assessment skills. Succeeds in a busy environment, handling numerous tasks simultaneously. Communicates well with patients and their families; utilizing outstanding interpersonal and problem solving skills.

Highlighted S kills

Nursing A ssistant C ertified

CPR & F irst A id C ertified

Patient C hart A dministration

Documentation/Record K eeping

Insurance V erifications

Appointment S cheduling

Developing/Executing F amily P lans

Activities o f D aily L iving

Bilingual E nglish/Spanish-Interpreter

Infection C ontrol

Skin & W ound C are T reatments

Patient/Family T eaching

Crisis I ntervention/Mediation

Solid C omputer S kills

Recording V itals

Safety C onscious

Work E xperience:

Fairhaven N ursing H ome, C NA, L owell, M A

● Provide p ersonal c are s uch a s b athing, f eeding a nd d ressing p atients.

● Measure a nd r eport v ital s igns

● Handle l ight h ousekeeping

● Assist w ith t he a dministration o f m edicine.

● Properly a nd s afely l ift, m ove, t ransfer a nd p osition r esidents i n b ed, w heelchairs a nd o ther equipment.

● Run e rrands w ith a nd f or c lient.

Chiropratic N orth E nd, B oston, M A. 2 013

Martina C urtain, P CA, Q uincy, M A, 2 014

● Provided p ersonal c are s uch a s b athing, f eeding a nd d ressing p atients.

● Measured a nd r eported v ital s igns, e specially b lood p ressure.

● Handled l ight h ousekeeping, i ncluding m aking b eds.

● Assisted w ith t he a dministration o f m edicine.

● Properly a nd s afely l ifted, m oved, t ransferred a nd p ositioned r esidents i n t heir b ed, w heelchairs and o ther e quipment.

● Ran e rrands w ith a nd f or c lient.

Medical O ffice C oordinator, J oslin D iabetes, B oston, M A, 2 008-2013

● Scheduled a ppointments f or p atients i n p erson a nd o ver t he p hone.

● Offered p atient/customer a ssistance w ith v arious q uestions a nd c oncerns. T ransferred c alls a s needed. C aptured d etailed m essages.

● Provided i nterpretation s ervices f or c ustomers/patients w ho r equired o r r equested S panish language c ommunication.

● Verified i nsurance r eferrals.

● Handled a nd f iled c onfidential d ocumentation. Computer S kills:

Microsoft W indows & W ord; E mail/Internet, C are G roup P ortal, N tierprise, N exGen Education

American R ed C ross, C ambridge, M A, 2 014

Nursing A ssistant & H ome H ealth A ide C ertification

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