TYVON R. CHISUM, MSAHR, GCHSA

**** **** ***** ***** **********, GA 30004

618-***-**** ac55qi@r.postjobfree.com

https://www.linkedin.com/in/tyvon-r-chisum-msahr-gchsa

HUMAN RESOURCES & TALENT MANAGEMENT PROFESSIONAL

Human resources professional with 5+ years of experience primarily in the Higher Education industry; specialties include: training and development workflow management (cross-functional operations), employee engagement (turnover control), hiring/on-boarding, conflict resolution, process improvement, cross-cultural communication, relationship management, and investigations.

SKILLS & TALENTS

Talent Acquisition/Hiring

Regulatory Compliance

Training and Development

Conflict Resolution

Cultural Competence

Retention/ Satisfaction

Research and Benchmarking

Talent Recognition

Solution-Focused Customer Service

HRIS

On-boarding & Orientation

Employee Relations and Pay

EDUCATION

Graduate Certificate, Central Michigan University Health Services Administration 2016

Master of Science, Central Michigan University Human Resource Management 2014

Bachelor of Science, Southern Illinois University Sociology 2003

Learner Support Specialist & Human Resources Administrator Argosy University 2013-Present

Atlanta, GA

Provide research consultations and reference services to students and faculty in all academic departments using online catalog searching.

Conduct research instructional and training sessions with electronic databases via in-class presentations and webinars to promote library information literacy and support.

Assist with revision of HR policies and procedures to maintain company and employee compliance.

Partner with HR generalist to create and update job descriptions for each academic department.

Screen, recruit, and interview eligible student workers and paraprofessionals for department job openings.

Coordinate new hire on-boarding and orientation for an average of 20 new hires each semester, which include communication of organization’s expectations, mission and values.

Analyze, audit, and approve timecards for departmental payrolls and resolve conflicts.

Manage and develop training content via handouts, facilitator guides, lectures and other learning aids to improve employee working relationships and productivity.

Senior Client Services Representative Quest Diagnostics Laboratories 2012-2013

Atlanta, GA

Responded to inquiries and requests and worked to resolve complex concerns.

Managed escalated complaints with active listening and strategic action.

Investigated service failures and improved processes to find and repair root causes to minimize repetition of failures.

Processed and communicated confidential patient data to verified patients, medical staff, and administrators.

Maintained compliance with strict legal and organizational regulations.

Optimized client services, enforcing Gold Standards, providing timely follow-up, and consistently surpass expectations.

Member Support Training Specialist LYRASIS 2011-2012

Atlanta, GA

Leveraged consultative and strategic selling skills to maintain existing clients, and generate new business.

Managed 50 client accounts, including invoicing, order processing, product recommendations, and account updates.

Created and facilitated on-going training initiatives for all department employees to improve core job competencies, minimize productivity gaps, and provide continuity and consistency through organizational restructuring.

Negotiated contracts with vendors to minimize costs and deliver stellar client service to libraries in Southern U.S. region.

Served as key point-of-contact for invoicing, renewals, purchase orders, and direct member communication, providing fiscal support for member services and accounting departments.

Ran training programs that increased employee work productivity by 60% and sales growth by over 70% within a six month timeframe.

Interlibrary Loan Circulation Specialist Argosy University 2005-2011

Atlanta, GA

Oversaw operation of the office with direct service to students, faculty, and staff, processing 20,000+ ILL resources from 75+ institutions using the OCLC and ILLIAD processing systems.

Managed student assistants with the lending and borrowing requests of library materials.

Interviewed, hired, trained, and terminated student workers.

Approved timecards for payroll.

Increased library patron visits and usage of resources by 10% through effective customer service practices.

ACCOMPLISHMENTS

Effectively resolved conflict within department and cross-departmentally using questioning and investigation by interviewing strategies to gather information, hear both sides of the conflict, and create and navigate concrete resolutions; through these efforts, I have experienced a noticeable improvement in employee morale and productivity.

Increased volume of students using research assistance services from a 19% to a 55% usage rate with relationship management, highlighting benefits of services provided, and the execution of positive customer service approaches.

Creation and delivery of impactful training sessions, giving employees the tools to operate software, and perform job tasks; participants consistently enjoy and grow from the sessions, gaining tools to perform more effectively in daily work duties.

PROFESSIONAL DEVELOPMENT

Professional in Human Resources Certification (PHR), HR Certification Institute – Expected Completion Date, 01/2018

Member of SHRM- Atlanta chapter 2014-Present

Leadership and Development 16-week training, Education Management Corporation 07/2017

ADVANCED TECHNOLOGY PROFICIENCY

Microsoft Office Suite

oWord, Excel, Powerpoint

HRIS/Payroll/Time-Tracking

oPeopleSoft

oADP

oKronos

EBSCOhost

LMS Systems

oBlackboard

oCampusView

oe-College

oBrigthspace

Enterprise Management Systems

Customer Relationship Management Systems (CRMS)

MAC and PC Operating Systems

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