MONICA MORA

**** ******* ******, **** #**, Walnut Creek, CA 94595 C: 209-***-**** ac55px@r.postjobfree.com PROFESSIONAL SUMMARY

Experienced Professional Seeking to Fill a Position in a Great company that will give me the Opportunity to expand my skills.

SKILLS

• Social media knowledge

• Flexible

• Accurate and detailed

• Respectful

• Friendly

• Great sense of Humor

• Organized

• Punctual

• Windows Excel

• PowerPoint

• Outlook

• Mac OS

• Great Customer Service Skills

• Telephone Skills

• Filling, Faxing, Scanning and Mailing

• Bilingual (English and Spanish)

WORK HISTORY

Administrative Assistant, 11/2017 to 05/2018

Construction Testing Services – Pleasanton, CA

• Provided clerical support to company employees, including copying, faxing and file management.

• Aggregated and prepared documentation and reports for office meetings, distribution, and filing.

• Answered telephone inquiries from clients, vendors and the public.

• Answered and managed incoming and outgoing calls while recording accurate messages.

• Position was responsible for assisting general office support, responsibilities.

• Worked with geotechnical engineers, project managers, construction inspectors, and material testers, to assure time processing of reports and overall customer satisfaction.

• Data Entry, assisting with project set-ups, gathering information from team member and project documents, word processing, typing, editing, and posting documents for electronic retrieval.

• Document control, collection, inventory of weekly reports, time cards, and expenses.

• Processed reports and uploaded to ShareFile documents control site. Office Assistant, 07/2017 to 09/2017

A Tasteful Affair Catering – Pleasanton, CA

• Ordered all office supplies including ink cartridges, toner, and paper.

• Maintained a clean reception area, including lounge and associated areas.

• Directed guests and routed deliveries and courier services.

• Obtained signatures for financial documents and internal and external invoices.

• Scanned and Faxed Customers Copies of their Proposals, Invoices, and Receipts.

• Responded to customers inquiries in person and over the phone.

• Checked on emails, faxes, and voicemails.

Tier 1 Warehouse, 08/2014 to 05/2017

Amazon Fulfillment Center – Tracy, CA

• Developed new process for employee evaluation which resulted in marked performance improvements.

• Picked up incoming stock and delivered materials to designated locations.

• Estimated weights, heights and centers of balance to make precise placements.

• Worked in several different departments, Packing, Sorting, Fresh, Stow, AFE, and Gift Wrapping during the holidays.

• Managed the FC-Customer Service Slam Operator.

Cashier, 12/2011 to 08/2014

The Home Depot – Livermore, CA

• Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner.

• Processed customer returns.

• Received customer payments.

• Trained new cashiers on procedures, customer service and sales techniques.

• Kept work areas clean, neat and organized for maximum productivity.

• Verified that all customers received receipts for their purchases.

• Followed merchandising guidelines to present visually appealing displays.

• Operated a cash register for cash, check and credit card transactions with accuracy.

• Responded to customer questions and requests in a prompt and efficient manner. Crew Member, 06/2009 to 06/2010

McDonald's – Tracy, CA

• Cleaned common areas, emptied trash and restocked supplies in the restrooms.

• Ensured the cleanliness of the restaurant and that counters and tables were properly sanitized.

• Assisted the new crew members in learning their duties on cooking and preparing food.

• Checking the stock inventory, checked to see if the stock levels and rotation was performed.

• Assisted co-workers whenever possible.

• Emptied and maintained trashcans and outdoor dumpster area.

• Engaged in suggestive selling and other sales techniques. EDUCATION

High School Diploma: 3.50

Merill F. West High School - Tracy, CA

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