Customer Service Social Media
Resume:
MONICA MORA
**** ******* ******, **** #**, Walnut Creek, CA 94595 C: 209-***-**** *********@*****.*** PROFESSIONAL SUMMARY
Experienced Professional Seeking to Fill a Position in a Great company that will give me the Opportunity to expand my skills.
SKILLS
• Social media knowledge
• Flexible
• Accurate and detailed
• Respectful
• Friendly
• Great sense of Humor
• Organized
• Punctual
• Windows Excel
• PowerPoint
• Outlook
• Mac OS
• Great Customer Service Skills
• Telephone Skills
• Filling, Faxing, Scanning and Mailing
• Bilingual (English and Spanish)
WORK HISTORY
Administrative Assistant, 11/2017 to 05/2018
Construction Testing Services – Pleasanton, CA
• Provided clerical support to company employees, including copying, faxing and file management.
• Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
• Answered telephone inquiries from clients, vendors and the public.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Position was responsible for assisting general office support, responsibilities.
• Worked with geotechnical engineers, project managers, construction inspectors, and material testers, to assure time processing of reports and overall customer satisfaction.
• Data Entry, assisting with project set-ups, gathering information from team member and project documents, word processing, typing, editing, and posting documents for electronic retrieval.
• Document control, collection, inventory of weekly reports, time cards, and expenses.
• Processed reports and uploaded to ShareFile documents control site. Office Assistant, 07/2017 to 09/2017
A Tasteful Affair Catering – Pleasanton, CA
• Ordered all office supplies including ink cartridges, toner, and paper.
• Maintained a clean reception area, including lounge and associated areas.
• Directed guests and routed deliveries and courier services.
• Obtained signatures for financial documents and internal and external invoices.
• Scanned and Faxed Customers Copies of their Proposals, Invoices, and Receipts.
• Responded to customers inquiries in person and over the phone.
• Checked on emails, faxes, and voicemails.
Tier 1 Warehouse, 08/2014 to 05/2017
Amazon Fulfillment Center – Tracy, CA
• Developed new process for employee evaluation which resulted in marked performance improvements.
• Picked up incoming stock and delivered materials to designated locations.
• Estimated weights, heights and centers of balance to make precise placements.
• Worked in several different departments, Packing, Sorting, Fresh, Stow, AFE, and Gift Wrapping during the holidays.
• Managed the FC-Customer Service Slam Operator.
Cashier, 12/2011 to 08/2014
The Home Depot – Livermore, CA
• Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner.
• Processed customer returns.
• Received customer payments.
• Trained new cashiers on procedures, customer service and sales techniques.
• Kept work areas clean, neat and organized for maximum productivity.
• Verified that all customers received receipts for their purchases.
• Followed merchandising guidelines to present visually appealing displays.
• Operated a cash register for cash, check and credit card transactions with accuracy.
• Responded to customer questions and requests in a prompt and efficient manner. Crew Member, 06/2009 to 06/2010
McDonald's – Tracy, CA
• Cleaned common areas, emptied trash and restocked supplies in the restrooms.
• Ensured the cleanliness of the restaurant and that counters and tables were properly sanitized.
• Assisted the new crew members in learning their duties on cooking and preparing food.
• Checking the stock inventory, checked to see if the stock levels and rotation was performed.
• Assisted co-workers whenever possible.
• Emptied and maintained trashcans and outdoor dumpster area.
• Engaged in suggestive selling and other sales techniques. EDUCATION
High School Diploma: 3.50
Merill F. West High School - Tracy, CA
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