Manager Program

TRISH SUTTER, PMP

Armada, MI

Mobile: 586-***-****

Email: ************@*********************.***

http://www.linkedin.com/in/trishsutter

PROGRAM MANAGER

Senior Technical Leader managing $25 million ($25M) plus of departments, programs & portfolios of projects with cross functional and remote teams numbering 200+. Consistently & successfully deliver a variety of technology and business environments: large complex application development, integrations, migrations, infotainment, COTS, infrastructure, department turn-around, lean executive and more. Delivering on time and in budget, impacting the bottom-line with predictable positive return on the investment (ROI)!

STRENGTHS

Bachelor of Science from Oakland University, PMP Certified, LEAN Certified.

Automotive Telematics Program Manager: Up to $25M program of hardware & software meeting vehicle launch. Infotainment systems architecture, release engineer, security protocols and vulnerability points.

Information Technology Director: On executive management team supporting P&L for mid-sized companies. Strategic planning, and execution. Successfully completing priorities in high growth companies.

Remote Health-care Program Manager: $20M portfolios of large complex application development and infrastructure.

Owner – Residential Property Rentals - Acquisitions, maintenance, renovation, construction, tenant screening, tenant relations, leasing, collections, evictions and more.

Partner & collaborate with business stakeholders for strategic planning. Develop plans and technical road maps for a broad range of business applications. Multiple turn-around of troubled programs & more.

Team Development: Manage teams up to 200+. Mentor, develop career paths for associates.

Technical Expertise: RDBMS, SQL and Database manipulation tools.

SOX, HIPAA, Health-care reform compliance. Lean implementations and downsizing activities.

Thought Leader: Author and speaker on large program/project management and leadership. Consulted as expert for trade journals. Contributor to corporate blogs.

EXPERIENCE

Armada Business Consulting, Inc, Armada, MI July 2013 – Current

Principal Consultant of small privately owned consulting company providing leadership expertise in technical program management of information systems, strategic planning, process improvement, automotive telematics and infotainment, lean, health care and social networking. Business development, project portfolio management, program management, e-commerce development, IT/CIO and lean advising. Highlights include:

Program Manager to Kellogg. Manage $12.9M Big Data Analytics Program – with $20M ROI. Technology included, purchased data, distributed databases, AWS, Hadoop, Tableau to name a few. 3 Project Managers and numerous executives. Also organizational & process development of Analytics Dept.

Uconnect Architect, Program Manager & Release Engineer to Fiat Chrysler Automotive (FCA). Manage infotainment / telematics programs, conversation from NGTP to MQTT protocol . 60 Project managers, engineers and vendors. Uconnect architecture & documentation, agile software projects, release engineering (software) and vendor management. Draft & issue technical RFI and RFPs, review SOWs. Mentoring engineers & architects. Saved FCA over $.5M hard dollars.

Program Manager to EGS for new customer relationship management (CRM) call center (1000+ 800 numbers). In one month, turn around a $2M program with $4M ROI that had been struggling for 2+ years.

CIBER Inc, Southfield, MI February 2010 – July 2013

Consulting Program Manager to United Health Care (UHC) for a large pure-play international system integration consultancy and outsourcing company. Manage portfolios, programs, projects, and vendors up to $20 million in budget of health care initiatives using Client’s PMI based program & project practices. Program responsibilities include: governance, project intake, vetting, establish budget, scope, timing. obtain project priority & staffing and organize project teams. Lead and mentor project managers. Monitor status & budgets. Provide monthly financial forecast, earned value report (EV) and executive summary reporting on all programs. Guide high budget programs/projects through multiple additional tollgate reviews and process requirements within the UHC project arena (quality, ITIL, security & compliance, PMO, financial, architectural reviews, socialization and release.) Manage remote teams (200+): client, business leaders, users, project managers (40 or more), application executives and leads, finance managers, test leads and more. Programs and projects included extensive application integration, mental health, annual subscriber out-of-pocket from multiple providers, customer web portals, CMS, claims processing, pharmacy applications, anti-fraud and infrastructure upgrades, to name a few. Agile development processes. Provide continuous improvement. HIPAA, SOX and health care reform compliance. Vendor management

Hollywood Management Services, LLC, Armada, MI June 2011 – Current

President of property management services company. Manage approximately $2 million of residential rental properties. Sales, acquisitions, renovations, leasing, tenant relations, collections, evictions. Quotes, RFP, governmental regulations, contract negotiation & management.

Armada Business Consulting, Inc, Armada, MI July 2008 – February 2010

Principal Consultant of small privately owned consulting company providing leadership expertise in project and program management. Projects include:

Property Management & Construction Project to acquire & rehabilitate a 4 unit, 3800 square foot apartment complex to produce income. All construction was completed within 5 months and unit was 100% rented within 6 months of acquisition with a positive cash flow.

Integration Program Manager for Ford’s $25M SYNC Gen 2 telematics / infotainment system to make the SYNC operating system extensible. Implemented CMMI compliant standards, engineering program processes and project planning. Meet Prototype build schedules.

Bush Hog LLC, Selma, AL November 2006 – June 2008

Director of Information Technology reporting to the president, for a private mid-sized, international agriculture equipment manufacturer, supporting 3 domestic plants, 2000+ dealers, 200 independent sales reps and 700 employees. Budget responsibility: $1.1M in SG&A, $2.9M in capital projects. Gap analysis of Bush Hog’s people, processes and technology. Develop vision. Collaborate on strategic plans. Building a strong project management office and department re-organization. Develop road maps for enterprise applications and infrastructure. Establish performance metrics and career paths for IT staff. Turn around IT to an efficient high tech team. Upgraded infrastructure resulted in increased systems up time over 25%. Implement application road map: new WEB presence, online ordering systems, bar coding and new supply chain & manufacturing software for over $12M cost savings.

Other roles Through January 2007

Principal Partner of an IT start-up for a suite of web development tools (WebControls, WebTools, WebGrid) that reduces web development time by 60% or more. Information Systems Manager / Project Manager for a lean, mid-sized, tier-one automotive supplier supporting 4 domestic plants, 1 foreign subsidiary & satellite sales offices worldwide and 1000 employees. Project Manager for direct mail marketing company. Applications Architect and Project Manager (Agile Scrum SDLC Waterfall) for major Japanese automaker (Nissan). Progressive career growth and responsibility from entry level analyst to project manager in 5 years. In-house agile development of engineering PLM systems, business intelligence (BI) systems.

EDUCATION / CERTIFICATIONS

Project Management Professional Certification (PMP, 218482), Project Management Institute, 2001 - 2020

Bronze Lean Knowledge Certificate– Society of Manufacturing Engineers, 2008 - 2011

Oakland University, School of Engineering, Bachelor of Science, Computer Science

ACCOLADES

Named in top 5 performers in field of over 1000 fellow program/project managers at CIBER by CIBER’s Project Management Practice Lead, Myra Marlow.

James Tgiros Senior Manager (IT) at Nissan North America (via Linkedin)

“Trish was a creative force and got things done. She definitely thought out of the box and brought a different perspective to problem solving…”

SKILLS

Portfolio, Program and Project Management, PMBOK, Change agent, Turnaround, Performance Management, Excellent team building, Outstanding written and presentation skills, Consensus building, Mentoring, Strategic Plans, Business Initiative Projects, Application Development, Infrastructure Projects, international, Technology Road Map, Earned Value, Buy/Build Analysis, Business Readiness, Continuous Improvement, Requirements, Gap Analysis, Scope management, Negotiation, Contracts, RFP, RFQ, RFI, SOW, Quotes, Scorecards, Vendor Management, Coach Staff, Mentor, Hire, Fire. Entrepreneurial, Auto Dealership, Mission, Vision, Goals & Objectives, Strategic Planning, Strategic Alignment, Program Governance, Portfolio Governance & Oversight, Prioritization, Funding, Staffing. Budget Development, Program Initiation, Project Planning, Risk Management, Scope, Budget, Schedule, and Staff Management,

Information Systems, SQL language, DDL & DML, data warehousing, data modeling (Star Schema, 3rd NF), performance tuning, database utilities, QMF, DB2, DB2 EXPLAIN, OMEGAMON, ORACLE 8i,, ACCESS, MS SQL Server, Transact-SQL, dBase, XML, ISG Navigator, Attunity, IBI. HATInfotainment / Telematics, Human Machine Interface, HMI, Driver Distraction, Systems Architecture, Mobile (android, ios, iphone) enterprise systems architecture, RDBMS, S, WebSphere, R&R report writer, Arpeggio, ETL tools, SAS, Minitab, Oracle Forms. 3-tier web application development, AJAX, iframe, WebControls. Languages: SQL, COBOL II, IMS/DC, VB, JCL, CLIPPER, HTML, C#, .NET, ASP, Visual Studio .Net, VSS, XML, ACCESS VB, Windows Script, PL/SQL, JAVA Script, JAVA, DOS, DOS Batch, MS Office, Hadoop, AWS, Tableau. NGTP, MQTT, CAN BUS, KONA, some SOAP.

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