Service Technician

Kenneth Shea 727-***-****

**** *. ***** ******* ****** ********@*****.***

Apt. 1523

Clearwater,Fl.33759

Work Experience

Aircraft and automotive diagnostics, complex problem solving and repair. Supervised numerous

employees. Analyzed made parts and repaired machines used in Aluminum casting processes.

Order, locate parts and repair vehicles for customers at Dealerships. Shop foreman. Liaison

between the customers and company. Help customers locate and make purchase decisions in a

retail setting. Correct billing issues, and maintain records.

Lexus Of Clearwater-March 2018 To Present/Checking In Customers,Moving Cars To Back Shop,Writing Up Walk In Customers,Delivering Customers To Home Or Work,Answering Customer Questions,Setting Up Customers With Service Advisor

Wal-Mart - Clearwater,Florida- Sept. 2016 To February 2018

Hardware Dept. Associate/Customer Service Retrieving Freight and stocking. Mix paint, Zone stock on shelves, assist other Departments.

Wal-Mart - Garden City, SC April 2015 to august 2016

Sales Associate / Cashier

Cashier and Associate at Lawn & Garden, Toys, Hardware departments. Processed payment by cash, credit cards, and checks. Assess Customer’s needs. Assisted customers in person as well as over the phone.

Startek Enterprises Inc.- Myrtle Beach, SC November 2013 to March 2015

Customer Service Representative – Call Center

Healthcare – Assisted with all forms of information for Members. Explanation of Benefits, Copays, transfer to proper facilities for appointments, documenting notes of conversation, worked with multiple programs to achieve job expectations and Hipaa trained.

Spitzer Volkswagen- Amherst, Ohio May 2013 November 2013

Service Technician / Automotive Sales, Service & Repair

Diagnosed and repaired all different issues to include Engine, wiring, suspension, brakes, steering, and Sensors. Use of Computer with Automotive programs to diagnose with “Real time functions.” Notate all information to relay to Service Writer. Spoke with Customers before and after repair and or servicing of their vehicle.

Ganley Volkswagen-North Olmstead, Ohio December 2012 May 2013

Service Technician / Automotive Sales, Service & Repair

Diagnosed and repaired all different issues to include Engine, wiring, suspension, brakes, steering, and Sensors. Use of Computer with Automotive programs to diagnose with “Real time functions.” Notate all information to relay to Service Writer. Spoke with Customers before and after repair and or servicing of their vehicle.

Metro Lexus-Cleveland, Ohio September1991 January 2012

Service Technician / Automotive Sales & Service / Team leader

Diagnosed and repaired all different issues to include Engine, wiring, suspension, brakes, steering, and Sensors. Use of Computer with Automotive programs to diagnose with “Real time functions.” Notate all information to relay to Service Writer. Spoke with Customers before and after repair and or servicing of their vehicle.

* Team Leader for 10 years- Distributed work orders and assisted with job performance of 8

Techs to assure work completed and on time

Bedford Porsche Audi-Bedford, Ohio July 1982 October 1991

Auto Technician / Lead Tech

Diagnosed and repaired all different issues to include Engine, wiring, suspension, brakes, steering, and Sensors. Use of Computer with Automotive programs to diagnose with “Real time functions.” Notate all information to relay to Service Writer. Spoke with Customers before and after repair and or servicing of their vehicle.

Ohio Aluminum Foundry-Garfield Heights, Ohio July 1981 July 1982

Foreman of Casting Division / Manufacturing Co.

Set and repair Molds, Casting Analysis, maintain all related hardware to assist and complete the job. Write reports and analysis for daily manufacturing processes. Supervised 15 employees

Goodyear Aerospace & Defense - Akron, Ohio December 1977 June 1981

Aircraft Mechanic / Goodyear Blimp

Aircraft diagnostics, Inspections, maintain structures including wiring and power plants, pre-flight

inspections to be signed off as part of my responsibilities. Complex problem solving and repair.

Education

High School graduate - Aurora, Ohio 1975

Associates Degree- Pittsburgh Institute of Aeronautics 1977

Trained in HIPPA

Certifications & Membership/Awards

Audi Master Technician Guild

ASE Automobile/Light Truck (A Series)

2nd Place Audi Tech challenge

Rated top 6 Audi Techs in the US

Team leader several times

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