Manager Customer Service

Barry Marcom

Houston, TX 832-***-**** ********@*******.***

Solutions-focused professional with a progressive, comprehensive career marked by notable accomplishments in process improvement, inventory management, facilities management, quality control, and supply chain processes.

Safety-oriented leader highly skilled in managing day-to-day operations of warehouse, including freight, returns, receiving, parcels, and transfers while maintaining high levels of accuracy and unparalleled customer service.

Areas of Expertise

Performance Metrics

Operations Management

Internal/External Audits

Strategic Planning

Continuous Process Improvement

Strategic Sourcing/Procurement

Health and Safety Compliance

Staff Training and Development

Materials Management

Budget Administration

Quality Control/Assurance

Supplier Relationship Management

PROFESSIONAL EXPERIENCE

O’Rourke Petroleum & Distribution Houston, TX 4/2015 – 3/2018

Operations/Facility/Dispatch Manager

Managed and ensured workplace safety within the Lubricants Warehouse in Houston and Beaumont. Oversaw the arrangement of equipment and inventory within the warehouse including tank storage requirements for customer and projects; inspected tanks for leaks and clear and legible labeling. Performed weekly cycle counts and quarterly inventories to manage controls and accuracy; utilized FIFO to monitor slow-moving and antiquated inventory.

Key Achievements:

Achieved a 90% score on the Distributor Product Quality Assurance Audit at Houston and Beaumont locations, which was essential for the quality control of lubricants.

Staggered the start times of all personnel to significantly reduce unnecessary overtime by 35%+.

Revised and implemented the standard operating procedure (SOP) for shipping/receiving to optimize and sustain FIFO accuracy.

Planned, coordinated, and facilitated training and development for staff members and oversaw new employee on-boarding.

Measured productivity, goal achievement, and identified the need for cost reductions or program improvements through the review of financial statements, sales reports, and additional performance data.

Directed all employee initiatives to meet and surpass performance goals for the location.

Oversaw the organization and cleanliness of areas within the warehouse and supervised the loading and unloading of shipments to include accurate data entry utilizing the warehouse’s inventory management software.

WireCo World Group Houston, TX 12/2013 – 4/2015

DC Manager

Spearheaded daily operations including employee supervision, customer orders, shipping and receiving, inventory management, and operating within controllable cost per ton budgets. Conducted training on taper weld practices to improve service quality for customers. Directed inventory, personnel, safety, and expense management functions in adherence with corporate standards while collaborating with subject matter experts at all levels within the company.

Key Achievements:

Improved inventory accuracy to 95% and adopted an alphanumeric system for bin locations.

Implemented a 5S improvement to eliminate scrape wire rope waste.

Conducted negotiations with a local scrap vendor and negotiated for vendor to pay for the company’s scrap wire per pound; the same partnership with vendors was established globally to add $75K to the company’s bottom line.

Oversaw safety management to prevent accidents and remain in compliance with governmental regulatory standards; promoted safety through the facilitation of frequent safety training meetings.

Built an efficient team of individuals through the completion of all personnel management functions including supervision, selection, utilization, training, development, and terminations.

GE Oil & Gas - Manufacturing Houston, TX 2/2010 – 11/2013

Operations Supervisor/Certified ISO Auditor

Supervised functions pertaining to inventory accuracy, material flow, kitting, and direct material preservation and storage. Educated team on business procedures, policies, and work instructions pertaining to material transactions. Achieved business goals and objectives regarding customer owned property, revenue recognition, milestone material identification, direct material storage, and defect resolution.

Key Achievements:

Received 15 Awards and Recognition from Sales and Operations Managers due to exemplary customer service.

Oversaw 3-day inventory for the facility and sustained a 95% accuracy rate on $144M worth of inventory.

Drove continuous improvement programs to improve work order picks, stock times, material receipt, and the accuracy of inventory, pick, kiting, and production preservation.

Revised shipping and receiving SOPs and delegated assignments based on employees’ strengths, which increased employee productivity by 30% for the 2nd shift.

Bradford Global Logistics Houston, TX 10/2007 – 9/2009

Facilities Manager (Multiple Locations): Chemicals, Oil and Gas, Retail

Drove operational excellence through the management of warehouse process plans, coordination of activities, and communications with suppliers to obtain maximum production and utilization of human resources and equipment. Provided consulting regarding production, quality standards, budget, and cost controls. Performed warehouse inspections to assess the condition of the facilities.

Key Achievements:

Coordinated and trained all employees to ensure proper education on company, government, and customer policies, procedures, and regulations.

Increased storing capacity by 40% by installing racking in the warehouse added additional inventory storage of 2 million.

Revised the SOP for shipping and receiving, which minimized the number of customer complaints.

Implemented processes to repack inventory to withstand the transit process, resulting in reduced damages to inventory.

Exel Logistics Houston, TX 7/2006 – 10/2007

Operations and Dispatch Supervisor for Dow Chemical Products

Oversaw high volume shipping, 44 docks, and a 500,000 square foot warehouse. Scheduled labor force to reduce the need for unplanned overtime for two (2) shifts working seven (7) days per week. Cultivated relationships with drivers, dispatchers, and customer representatives through the successful coordination of all inbound and outbound, domestic and international traffic utilizing truck, rail, and barge. Completed performance reviews, staff development, and succession planning when necessary.

Key Achievements:

Streamlined and improved processes and increased employee performance, which significantly increased productivity levels.

Conducted pre-shift meetings to ensure compliance with institutionalized site interaction matrix and SOPs.

Ensured adherence to company-wide accounting, operations, safety, regulatory, maintenance, and administrative policies.

Stayed within budget requirements, planned workload and volume forecasting, and directed quality control functions.

ADDITIONAL EXPERIENCE

CenterPoint Energy Bellaire, TX Logistics/Purchasing/Warehouse Supervisor for Construction and Services

EDUCATION

College Coursework, Business Management (95 hrs.), San Jacinto College - North Campus, Houston, TX

Certified Independent ISO Auditor, DPQA Certification, Continuous Improvement 5S, CDL License, Airforce Reserve

TECHNICAL PROFICIENCIES

SAP, JD Edwards, MS Office Suite (Word, Excel, PowerPoint), Stock Master, Omni Inventory, PC Hardware, QuickBooks

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