Program Manager

BACKGROUND

Results-driven technology manager who offers a strong balance between business acumen and technical savvy. Experience utilizing technology to drive the performance and profitability of diverse public and private organizations – most notably in healthcare, pharmaceutical, automotive, government and consumer products manufacturing industries. Oversee all aspects of IT operations to align technical resources with corporate goals and financial objectives. Leverage solid consulting, business analysis and software engineering skills to lead the development and implementation of cost-effective IT infrastructures and enterprise systems that streamline day-to-day business processes. Core competencies include:

Strategic IT Planning IT Governance Product & Project Management Business Analysis

Requirements Gathering Software Development System Design, Testing & Implementation Process Optimization Business Transformation & Change Management Communication Skills

Vendor & Client Relations Staff Training & Mentoring Team Building, Leadership & Motivation

PROFESSIONAL EXPERIENCE

NORTH HIGHLAND CONSULTING • 2017-Present

Management consulting firm based in Atlanta Georgia.

Management Consultant – Principal

Providing management consulting services to fortune 500 clients via program delivery and strategy assessments.

Project managed the Application Architecture Assessment (AAA) data tool strategy for a Major Financial Services company. Work will drive IT Portfolio management direction with data driven decision capabilities.

Lead the Embedded IT Playbook for a Major Financial Services company on the West Coast. Playbook will drive $65M program to reduce/eliminate shadow IT in 2018.

PACIFIC GAS & ELECTRIC • 2012-2017

Leading Utility Company in California

Director – OCIO/IT Program Office

As the Director of the IT Program office, my duties are to assure that proper controls and processes are in place to support all IT functional areas as well as the IT PM community.

Management oversight of 13 PG&E managers and planning analysts to support business enablement.

Oversight of the yearly prioritization planning of the PG&E IT project portfolio.

Implementation of Project Health Checks to audit and monitor project delivery effectiveness for all IT portfolios. This includes all dashboard reporting, escalation processes and monitoring.

Implementation of the Hybrid iterative project methodology as a complement to existing waterfall approach.

Implementation of the PMO Quality Metrics program to monitor core areas of IT in regard to project delivery effectiveness, compliance, and risk.

Operationalization of IT Investment Governance to support Business Technology and I/O portfolios for S2 and ad-hoc work.

Creation of multi-year roadmap to increase project management maturity within PG&E IT.

SLALOM CONSULTING • 2010-2012

Leading management consulting firm in the bay area.

Management Consultant – Client Services Lead (Director Level)

Providing management consulting services to fortune 500 clients via project execution and IT maturity optimization programs. Responsible for $2-5M of sales revenue per year.

Pacific Gas and Electric – Corporate Services Project Management Office

Served as the lead Sr. IT Project Manager for the Corporate / Shared Services organization

Project execution of major CS initiatives for 2012:

Global Available to Promise (GATP) SAP supply chain project

Enterprise Risk Management implementation via the ECTS platform

Online Claims Phase 1 implementation to support San Bruno claimants

BIO RAD – SharePoint Implementation

Served as the lead project manager for the Bio-Rad SharePoint 2010 implementation. This effort supported the Global SAP team which consists of 500 team members that are geographically dispersed around the world.

Project Scope:

Communities – for team collaboration

MySites – personal hub

Document Management

Document and Content Search

UAT Coordination and execution

Training strategy and execution

WALMART.COM - Project Management Office

Established and managed Walmart.com’s Web Operations Project Management Office consisting of 7 consultants and 5 associates to drive Walmart’s $4B global eCommerce presence.

Management oversight of senior project managers by providing weekly quality checks on health of projects as well as communications to Executive Leadership

Tools and processes: established baseline PMO capabilities (issues management, reporting standards, project plan standards, service catalogue, escalation process, post mortems, and resource capacity management tracking) in order to have PMO standards compliance within the team.

Served as lead IT Program Manager for Execution of major infrastructure and Stress testing projects that supported Black Friday readiness. (Holiday Stress Testing Support, US Site Scalability, Holiday Capacity Build out and Database Statistics Tuning).

Strategy: Co-created the WebOps capacity model used for resource planning throughout the year to make decisions on release support.

Created multi-year strategy roadmaps which consisted of organizational effectiveness, process, and Bi metrics programs to move from lagging to leading levels of PMO maturity.

ARCHSTONE CONSULTING • 2010

Boutique consulting firm in the bay area.

Consulting Manager

Provided IT consulting services to public and private clients in the pharmaceutical, financial, manufacturing and technology industries to identify and analyse their functional needs as they relate to IT capabilities and strategies.

Created Enterprise Architecture logical model and recommendations for the Business Information Warehouse uplift project of a major medical device company on the west coast.

PMO Maturity Model: Managed all aspects of a major process improvement and cost reduction program which consisted of a PMO reorganization, application rationalization, as well as recommendation for an SDLC redesign for a major east coast financial services company.

BLUESHIELD OF CALIFORNIA • 2004-2010

Non-profit organization dedicated to providing high-quality healthcare plans to residents of California.

Sr. Manager, Provider Internet Services – Business Transformation & eBusiness (2008-2010)

Served as the Product Manager of BlueShield of California’s online provider portal (www.blueshieldca.com). Defined its long-term, strategic direction and vision to support business unit growth strategies while enhancing end-user experiences.

Conducted customer surveys as well as competitive analysis and usability studies to develop operational plans for supporting product roadmaps.

Established operating metrics to monitor site performance to measure ROI results.

Lead and supervised a cross functional team of internet service managers and business analysts tasked with coordinating operational enhancements to ensure alignment with customer objectives and business goals.

Generated significant administrative cost savings, supported business unit growth and improved customer satisfaction after successfully executing multi-year roadmaps to optimize web portal functionalities and usability.

Senior Manager, Application Architecture – IT Department (2006-2008)

Devised and implemented a 3-year Service Oriented Architecture (SOA) roadmap for BlueShield’s IT Department. Created and communicated the departmental resource plan, mission statement and charter to ensure IT project alignment with the SOA roadmap.

Responsible for technical scenario creation in the areas of legacy migration interfaces, performance and capacity, and test/monitoring tool selection for legacy modernization program.

Served as Lead Architect tasked with designing, developing and updating HCS systems to ensure alignment with BSC enterprise standards and the legacy modernization program.

Supported the Claims, Medicare and Customer Service departments while serving as the IT Program Manager of the Group Medicare Advantage Pt. D Master Data project.

Senior Business Services Manager – Large Group Business Unit (LGBU) (2004-2006)

Acted as the central point of communication between LGBU and the IT Department. Leveraged solid business analysis skills to identify and align LGBU needs and functional requirements with value-added IT solutions. Conducted buy vs. build and cost benefit analyses in addition to authoring and presenting business cases and proposals to secure management approval of strategic IT initiatives.

Instituted proven best practices to facilitate the development of complex enterprise application architectures.

Created and deployed the Shared Advantage IT solution for the motion pictures industry.

KAISER PERMANENTE • 2003-2004

The largest managed care organization in the US.

IT Solutions Design Consultant

Coordinated the design and implementation of enterprise systems to modernize Kaiser Permanente’s day-to-day operations, most notably benefits management and processing functions. Consulted with stakeholders to identify and align business needs and functional requirements with high-quality IT solutions. Created high-level design specifications to guide enterprise system development, integration and improvement projects.

Improved Southern California Health Connects’ benefits administration software by designing and migrating the FTP interface logic from Foundation Systems to Epic Benefits Engine.

Coordinated all aspects of a project to reengineer Kaiser Permanente’s National Benefits Administration Processing System (NBAPS), which included gathering requirements as well as creating use cases.

DELOITTE CONSULTING • 1999-2003

One of the world’s leading accounting and management consulting firms.

Consulting Manager

Provided IT consulting services to diverse public and private clients in the healthcare, pharmaceutical, government, manufacturing and technology industries. Liaised with all members of an organization to identify and analyse their functional needs and business requirements. Managed entire project lifecycles to ensure the on time and within budget delivery of IT services and business solutions.

REGENCE BLUESHIELD – Healthcare Technology Infrastructure Development

Managed all aspects of the Trizetto ePlan (Provider / Member) web portal build out project – ranging from development, user acceptance testing and implementation – while serving as the Project Manager and Technical Lead.

NIKE WORLD HEADQUARTERS – eRetail Technology Re-Chartering

Conducted technology workshops to reengineer all business and system level processes of the major sports equipment manufacturing company’s online retail operations for the footwear and apparel lines.

Leveraged business analysis skills to gather and prioritize system level requirements in addition to creating work breakdown structures for each technology thread.

DICARTA – E-Business Middleware Development

Orchestrated the development of a custom middleware infrastructure that interfaced with all of the contract management company’s legacy ERP systems to exchange business objects in a bilateral manner using XML documents.

Oversaw the entire project lifecycle – ranging from requirements gathering and documentation through to architecture design, development, testing and integration – while serving as the Lead Architect and Project Manager.

CALIFORNIA DEPARTMENT OF WATER RESOURCES – SAP Development

Headed a team of 15 Deloitte Consulting developers in charge of designing and developing a custom SAP Controlling (CO) module for the cost allocation engine of a major utility company.

Generated $650M in annual revenue for the State of California after implementing the SAP CO module within the Department of Water Resources’ cost allocation system.

EDUCATION

Master of Science in Data Science (Graduation 2019)

Syracuse University, Syracuse, New York

Master of Science in Engineering & Client / Server Technology

Thesis: EAI Integration to SAP R/3 via IBM Visual Age for SAP

San Jose State University, San Jose, California

Bachelor of Science in Mechanical Engineering & Materials Science

University of California, Davis, California

CERTIFICATIONS

Certified SCRUM Master • Scaled Agile Framework (SAFe) - #501*****-****

Academy X Web Developers Certification Track

Master’s Certificate, Data Analytics, Cornell University, Ithaca, NY

Master’s Certificate, Business Analysis, Villanova University, Villanova, PA

FOREIGN LANGUAGE

Spanish – Conversational and Written

TECHNICAL SKILLS

Development Tools/Languages: Java, C/C++, SAP ABAP, SQL, HTML, XML, PHP, Macromedia Dreamweaver, ColdFusion MX

Databases: MySQL, Oracle 11g, MS SQL server,

Project Management Tools: MS Project, Telelogic Doors, Clarity, HP PPMC, SAP PPM, Primavera P6

Productivity Tools: MS Office Suite (Excel, Word, PowerPoint, Access)

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