HR Manager
Resume:
Leonard C. Homer
*** ****** **** *****, ********** MA 02346
*******.*****@*****.***
PROFESSIONAL EXPERIENCE
High Point Treatment Center - Brockton, MA October, 2017 - present
Billing Clerk
Review daily bed assignments and update projected discharge dates in preparation for daily Billing meeting with Clinical Directors of each unit and Utilization RN; and entry into TIER software. TIER is an electronic health record (EHR) solution for organizations that provide inpatient or outpatient care for abstinence-based addiction treatment. TIER also offers intuitive financial management tools for claims generation, billing and aging.
Data entry of daily Admissions & Discharges into TIER.
Receive Prior Authorizations from Insurance companies for each client admitted to the facility and enter the data into TIER.
Enter adhoc medical visit charges into TIER.
BJ’S Wholesale Club - Quincy, MA January 2017 – January 2018
Human Resources Manager
●Responsible for compiling all departments’ schedules and entering into WorkForce Management (WFM) scheduling software.
●Responsible for tracking all discipline correctives, preparing all corrective forms, and ensuring corrective meetings are held between supervisor/manager and team member.
●Ordering all supplies for all store departments.
●Preparing all job postings; tracking applications/resumes; scheduling and performing initial screening interviews; preparing notes; and scheduling additional interviews with department supervisors/managers.
●Performing oral drug tests for selected candidates; and forwarding to diagnostics lab.
●Performing orientation for all new employees.
StrikeIron, Inc. – Cary, NC 2003 to 2011
Director of Operations and HR Director (2003 to 2011)
●Collaborated, communicated, set priorities, and organized the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
●Communicated tactfully and effectively, both orally and in writing, in order to meet program objectives. This included all work in the HR office having to communicate effectively with on site and remote employees. Prepared reports in various formats and presenting data to various organizational levels including staff, management, Board of Directors, Investors, Lawyers, and Accountants.
●Accountable for establishing and governance of all Healthcare policies and procedures, including selection of all benefit plans (health, dental, STD, LTD, Vacation, Sick, 401k). This required advanced knowledge of the technical health care process as it relates to access to care.
●Additionally, held liable for handling all finance related activities, including A/P and A/R, audit preparation and support, and report generation in preparation for Board of Directors meetings.
●Played key role in recommending and developing all HR policies and procedures by collaborating and engaging with Board of Directors to gain consensus and go-forward approval.
●Set clear business operating and employee performance expectations, aligned with policies and procedures, by authoring and adopting corporate employee manual.
●Consulted to both management and employees on Employee Relations matters.
●Contributed to successful launch of operations by creating financial books and performing all A/R and A/P activities prior to hiring of full-time CFO.
●Ensured high levels of customer satisfaction while spearheading finance and customer support services.
●Use of Scheduling software to accomplish tasks, schedule responsible team members, and project status and completion.
●Responsible for managing all office operations including space, equipment purchase and repair, heating and air maintenance, network and communication software and hardware, and office supplies. Also responsible for scheduling staff to ensure customer calls and call-backs are completed in accordance with standard operating procedures.
Essential Business Solutions – Wake Forest, NC 2000 to 2011
Business & Human Resource Consultant
●Advised on the development of Operational, Administration, and HR, and operations management infrastructures. Developed components and transitioned oversight to clients and served as interim management as needed.
●Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
●This required advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
●Implemented all HR policies and procedures for software development company specializing in linguistics technologies for humanlike conversations to help customers make purchases or resolve customer support issues over the web.
●Managed $3M angel investment fund for company investing in 9 entrepreneurial companies in the first three years.
Adjunct Professor at UNC Kenan Flagler Business School (2000 to 2004) Fall semester course entitled “Building Infrastructure for Growth and Success.” The course was geared to the entrepreneurial track of the MBA program and focused approximately 80% on human resource activities and 20% on other business infrastructure activities such as administration, accounting processes and procedures, and facilities management.
IntraSoft, Inc. – Durham, NC 1996 to 1999 Earlystage Software Development Company
VP of Human Resources and Software Development - coordinated analysis HR benefits program and adoption of final plans, including Employee Stock Option Program ; orchestrated payroll, including interfacing with thirdparty payroll service, flexible benefit vendor, and 401k administrator; advised both management and employees on Employee Relations matters; led software development and release of 3 major version of application; wrote Employee Handbook.
Seagate Software – Durham, NC 1995 to 1996 Earlystage Software Development Company
VP of Software Development & Operations for this 30person division of Seagate’s Software Division in Durham. Following the acquisition of CI Technologies by Seagate Software (later acquired by Veritas), became general manager of the Durham office, reporting to headquarters in Cupertino, CA. In addition to managing the product development team, he was responsible for the division’s administrative, HR, and facilities management efforts and personnel.
American Management Systems (AMS) – Arlington & Fairfax, VA 1988 to 1994 (AMS) was an international business and information technology consulting firm that leveraged deep industry expertise to manage complex IT, eBusiness and systems integration projects for clients including 43 state governments, most federal agencies and hundreds of companies in the FORTUNE 500TM.
Business Analyst and Project Manager for clients including: MetPath Clinical Laboratories (1993 to 1994) New York City’s Parking Violations Bureau and Transit Adjudication Bureau (1992) SmithKline Beecham Clinical Laboratories (1990 to 1991) Philadelphia Traffic Court (1988 to 1990)
This required Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
Commonwealth of Massachusetts Office of Management Information Systems – Boston, MA 1984 to 1988 - Customer Service Manager for this state agency’s data center. Managed the 30-person Customer Service Department responsible for customer agency job setup, report and form distribution, and telephone customer support.
EDUCATION - B.A. in Communications, Bridgewater State College – Bridgewater, MA
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