Manager Staff

Noel de Guzman

**********@*****.***

Mobile: 604-***-****

Objective: Secure Senior Management position at an established Hotel, Private Club, or High-End Restaurant.

Personal Character Traits:

Enthusiastic Hard-working Self-motivated

Dependable Accountable Attentive to Details

Team Leader Team Player Ethical and Fair

Positive and Upbeat Independent Great Judge of Character in Hiring Staff Summary of Work History:

Thirty-plus years of work experience in the Hospitality Industry, working at all levels and covering a broad range of services.

Work History:

Food & Beverage Manager University Women’s Club of Vancouver Vancouver, BC

March 2017 – Present

Supervision of all front of the house operations with management service, rentals, customer relations and maintenance.

Contribute to development, production and delivery of Member and non-member events from proposal to event day.

Conduct site inspections and event consultations for rentals.

Communicate, maintain and develop Member and guest relationships

Provide leadership, motivation, direction to support the staff

Order liquor, pop, paper supplies, coffee, tea and maintain applicable inventories.

Pick-up of liquor and needed supplies.

Liaise with DJ including monitoring sound levels as per City bylaws

Oversee wedding rehearsals

Oversee annual building maintenance plan

Coordinate clients with beverage arrangement on wedding events

Negotiate function contracts, completions, function summaries and post function evaluation.

Recruitment of quality staff

Billing and collections of payments using JONAS POS System. Events Manager

April 2014 – Present

Provide client and Member-centered services to UWCV.

Execute and supervise summer season weddings.

Set, communicate and maintain timelines and priorities for Event Staff

Created Catering Package for 2015 - 2016

Manage supplies including product sourcing, pricing and maintaining records.

Maintain relationship with contractors including those of fire prevention and security system.

Prepare ceremony Banquet Event Order Forms for Staff according to set-up needs

Assist with daily set-up needs for the Club Membership (e.g. coffee, AV, event lunch or dinner service)

Accounts receivable for all chosen offsite caterers Dining Room Manager and Banquet Manager Bayshore Inn Resort & Spa Waterton Park, Alberta

April 2013 – March 2014

Managed a busy dining room with monthly revenue of $100,000

Trained all dining room staff

Developed a Cashier opening and closing duties training program

Coordinated with kitchen on menu development

Dealt with customers concerns, complaints and feedback

Set Staff schedules

Allocation of staff’s gratuity

Catering Sales Manager and Banquet Manager Pomeroy Hotel Fort St. John, British Columbia

April 2011 – September 2011

Responsible for $2M annually in Catering and Banquet Operations

Coordinated and executed all Banquet Events.

In charge of Staff Training and Program Development

Sourced out new business via cold calls, community relations and social media

Increased revenue by 15% in 6 month period

Food & Beverage Manager Frobisher Inn

Iqaluit, Nunavut

January 2010 – March 2011

Accountable for the overall success of the Food & Beverage Operations of the entire hotel

Responsible for running a busy fine dining restaurant and cafe shop with a revenue of $5M annually.

Supervised all the set-ups for all Corporate Events and Wedding Events. Banquet & Catering Manager Days Inn Hotel

King George Hwy, Surrey BC

October 2007 – April 2008

Maintained existing business and brought in new business to the property

Negotiated function contracts

Floor supervisions and execution of banquet events.

Completed event contracts, summaries and post-event evaluation

Promoted business and reduced employee turnover

Achieved budget targets while keeping quality consistently high

Recruited and trained of staff

Director of Catering Delta Town & Country Inn

Delta, BC

August 2006 – March 2007

Maintained existing catering business and brought in additional revenue

Negotiated function contracts

Advised clients on menu and beverage selections, making product recommendations.

Promoted business and reduced employee turnover. Coordinator for Business Development Century Properties Inc.

**Sales job (non Hospitality Industry)** Richmond, BC April 2005 – August 2006

Sales of overseas properties including their financing

Trained Sales Agents

Successfully marketed and promoted properties to clientele within the province

Achieved position as Top Sales Revenues amongst all Trainers and Staff Catering Manager The Boathouse Restaurant

New Westminster, BC

June 2003 – September 2004

Established dress code and uniform standards for Banquet Staff

Conducted employee evaluations with Catering Supervisor Catering Manager/Banquet Manager Marine Drive Golf Club Vancouver, BC

1998 - 2003

Ran the day to day Catering and Banquet operations and services in the Club generating revenue of $5M annually

Led Team of Chefs and Catering Staff

Delegated responsibilities to catering staff to ensure all objectives were met

Managed operations with passion, integrity, and knowledge while promoting the culture and values of the Club

Handled Accounts Payable and Receivables

Consistently checked and reviewed catering operations and consulted with staff to identify any problems, concerns, and opportunities for improvement

Provided coaching and feedback to staff and performance assessment on an ongoing basis

Created a positive guest experience by delivering a high level of service

Managed the catering services to meet or exceed standards in food quality, safety, cleanliness, and timeliness

Constantly monitored product and labor costs to remain within financial goals

Solicited guest feedback to understand the needs and wants of customers

Responsible for hiring of qualified staff

Conducted extensive Marketing and Promotion of the Club and its services Catering Coordinator

1997 – 1998

Trained and coached staff on guest services principles and practices Banquet Supervisor Banquet Server

199*-****-**** – 1996

EDUCATION AND TRAINING:

CPR Level 1, PAD Certification

Hospitality Management Degree, Universal Learning Institute Richmond Secondary Grade 12 Diploma

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate