Operations Management

Actively seeking a position as

Director of Operations

with an organization in need of a highly qualified professional with demonstrated success in operations, operations management, IT operations management, project management, staff and team management, optimizing business efficiency, and achieving corporate objectives

Accomplished and success-driven Operations Director with over 12 years of exemplary experience in operation management, information technology project management, strategic project life-cycle management, problem analysis, and cross-functional project team management. Able to create a true customer driven project management environment. Strong leadership and motivational skills; proven ability to quickly build rapport, establish trust, train and motivate people of all levels. Possess track record in providing support to diverse infrastructure environments, matrix reporting, and identify new business needs. Able to work independently or in a team.Recognized for professionalism, positive mental attitude, and commitment to excellence. Demonstrated proficiency Microsoft Office Suite, web conferencing, and presentation skills. Effective written and verbal skills from both business operations and client base perspectives.

Administration and Management: knowledgeable of management principles involved in control operation, strategic planning, resource allocation, leadership technique, and coordination of diverse people and resources

Resourceful and well-organized: skilled in activity planning, task management and project follow through

Problem solver: respond rapidly and appropriately to changing circumstances. Evaluate problems, make astute decisions to effect positive change, and refocus on new priorities

Keen sense of responsibility: solid professional standards. Excellent track record of integrity

Management of Personnel Resources: motivating, developing, and directing people as they work, identifying the best people for the job

Effective communication skills: adept in public and customer relations, negotiations, diversity awareness, proven conflict management, and executive coaching and mentoring

Core Competencies

Project Management

Program Life Cycle Planning

Strategic Planning

OSHA 30

Customer and Public Relations

Control Operation

Cost-Effective Planning

TeamBuilding and Leadership

Multi-Project Scheduling

Budget Allocation and Management

Risk Assessment

Problem Resolution

Resource Allocation

Monitoring and Coordination

Core Competencies

Software: Salesforce-Serena-Office Suite-Solomon-Axapta-Onyx-Microsoft Project

Professional Experience

Director of Operations

A1 National Fire dba All American Fire- Las Vegas, NV May 2012-Present

Established Operation Manuals for all departments. Serve as Rangehood and Extinguisher Department Manager. Working closely with the owners of the company was able to establish a goal and put in place programs to double company revenue within four years. Established additional programs and processes to repeat the double, this time in two years.

Successfully implemented cost savings within the first 6 months to allow the company to show a profit 11 out of 12 months the first year.

Doubled monthly invoicing to over $90,000.00 per month with process change and system support for Technicians.

Established plans to allow the company growth to accelerate ahead of staffing requirements. Creating a staffing cost savings of $100,000.00 per year.

Improved gross profit margin by establishing procedures to maintain 60% GPM. This is over 15% above business plan.

Oversee 5 departments servicing over 6000 customers.

Designed and established all process management documents and procedures.

Manage all company IT needs and requirements.

Director of Operations

Eat Club-Palo Alto, CA March 2011-May 2012

Accountable for 4 distribution hubs as well as corporate office including P&L, sales, distribution, and margin improvement.

Launched 4 new distribution sites including new building, new equipment, 10 new hires, and training in new systems. Team efforts resulted in a zero defect launch, <2% team member turnover, and turned a profit 6 months early.

Hired, trained, and developed leadership team to be successful in the operation and maintaining world class service and quality in our food offerings and delivery model.

Vice President of Operations / Information Services

Bella Pictures-Pahrump, NV 2004-2011

Served as Project manager for multiple major projects that were completed on time and within the budget. Led and managed the transportation of image printing to new vendor and eventually in-house. Developed and implemented cost effective process to centralize company’s imaging and information processing functions. Designed methodologies to procure, manage and enhance utilization of technology resources deployed to users located in the field.

Identified and defined the project specification and established the metrics as to the success of the project.

Successfully accomplished project resulting save $400.000.00 annually and improved labor cost.

Led and directed strategic plans to enhance scalability of Operation Center processes.

Grew production by 100% annually from 2005 to 2008 by identifying production process capability.

Held gross profit margin greater than 55% by managing and developing workflow procedures.

Designed and established all process management documents and procedures.

Manage IS department to allow other departments achieve: Cost savings, create operations budget and build labor Standards.

Senior Windows Server Consultant

eBay-San Jose, CA 2003-2004

Identified, monitor and report the current conditions of their Windows servers as Project Manager. Promoted and implemented modifications to improve client servers an use to standard company wide configuration.

Director of Information Technology

BrassRing LLC-Santa Clara, CA 2000-2003

Administered and led innovative and modern business projects to enhance process efficiency and utilized cost-effective technology solutions and new methodologies resulting to increase profitability.

Served as Project Manager of Corporate Standard Desktop Build; Drastically improved computer uptime and boosted software costs control through efficient management.

Managed and led design and build Electronic Registration for Talent Conferences resulting to generate savings over $20,000 per event.

Created Help Desk Response and Asset Tracking systems building process maps to 270 tickets per month.

Worked closely with President and Directors on human capitol management programs including performance reviews, bonus plans, and completing job descriptions.

Early Career

Professional career includes additional experience as National Technical Operations Manager for Silicon Entertainment in Campbell, CA. Served as Project Manager of $800,000 budget per new site opening. Efficiently led and managed projects to ensure the company offered cutting-edge technology within cost, reliability, and safety parameters. Also Transportation Department Technology Coordinator for Kraft FoodService, Bensenville, IL. Highly engaged in project management, process analysis, cost reduction planning, technology enhancement, and end-user training.

Educational Background

Bachelor of Science in Business Administration-University of Phoenix Current

Data Base Concepts and Design-University California Santa Cruz Aug 2001

Certification

E1 Certificate of Registration with Nevada State Fire Marshal-Salesforce Administrator-Serena Administrator-Microsoft Office Suite Certified-Microsoft Windows Professional

Contact this candidate