Manager Office

NILA CAMINO

415-***-**** ********@*****.*** San Francisco, CA

MEDICAL OFFICE MANAGER AND PRACTICE MANAGER

Attentive and Meticulous professional with 15 years' of demonstrated success in extensive direct contact with patients, physicians, and third parties in a busy office environment. Expert at managing clinical office practices, scheduling surgical and interventional procedures, and obtaining insurance authorizations. Skilled adapting, organizing, multi-tasking, communicating, and following-through during the most stressful of days. Dedicated to ensuring that all patients receive the highest level of care. CORE COMPETENCIES

Problem Solving Physician Credentialing Surgery Scheduling Patient Management

Customer Service Insurance Verification Medical Coding & Billing Office Management

Staff Training Accounting and Collections Regulatory Compliance Communication Skills

Prioritization Office Registration and Licensing Recruiting and Hiring Solution Driven

Patient Care Electronic Medical Records MS Office Suite QuickBooks PROFESSIONAL EXPERIENCE

Office Manager and Surgery Scheduler, Hand Center of San Francisco 07/2017 – Present

Oversee the daily activities and general office functions for a medical office and act as Privacy Officer.

Manage the professional schedule of 2 surgeons and communicate scheduling changes or delays.

Hire, train, and supervise a staff of 3 with an emphasis on high-quality customer service and support.

Verify patient insurance, and prepare billing submissions, and maintain accurate documentation and records.

Supervise monetary transactions and banking reconciliations and liaise with billing subcontractors.

Work with patients to schedule and authorize all surgeries as prescribed by the treating physician.

Ensure office compliance with all local, state, and federal regulations, including HIPPA compliance.

Order and maintain office supplies, schedule facility maintenance, and monitor business licensure. Client Services Manager and Office Manager, Practice & Liability Consultants, LLC 01/2017 – 07/2017

Performed insurance plan credentialing for physicians and groups and filed communications and documentation.

Generated billings and managed A/R for clients and insurance companies, including monthly statements.

Provided administrative support to President and managed the daily activities of a busy office. Cerebrovascular Surgery Manager, Pacific Neurosurgery 12/2011 – 07/2016

Supported administration direction and coordination of cerebrovascular and neurosurgery services for 4 M.D.’s.

Scheduled all patient surgeries and appointments and managed physician schedules.

Obtained preauthorization of insurance surgical procedures and ensured proper billing and follow-up.

Organized and focused efforts towards building client base and maintaining quality customer care.

Communicated, counseled, and educated patients on scheduling, appointments, insurance, and payment plans.

Reviewed physician treatment plans and explained surgical processes to patients and their families.

Trained new staff members on practice policies and procedures to ensure quality customer and physician support.

Resolved issues by troubleshooting problems in a timely and efficient manner to satisfy patients and physicians. Practice Manager, Medical Office of Dr. Jeffery E. Thomas, M.D. 08/2006 – 12/2011

Directed, supervised and coordinated the operation of clinical and administrative departments.

Collaborated with accountants and bookkeepers on financial recording systems, statements, and balances.

Managed practice and physician calendars, including vacations and procedures, and processed calendar changes.

Processed physician credentialing paperwork, business license renewals, and other time sensitive filings.

Facilitated staff meetings to discuss practice issues and needs and crafted proposals for process improvements.

Scheduled appointments and procedures and provided patients with care and attentive service. EARLY CAREER HISTORY

Office Manager, Medical Office of Dr. Kenneth Bermudez, M.D. 06/2004 – 08/2006 Patient Coordinator, Medical Office of Dr. Gary Freidman, M.D. 06/2003 – 02/2004 Office Manager, Dental Office of Dr. Dan Linder, D.D.S. 02/1997 – 06/2003 Administrative Assistant, Dental Office of Drs. Jerry Bellen, D.D.S and Paul Tan, D.M.D. 05/1994 – 11/1996 EDUCATION AND TRAINING

Dental Nursing Certificate, Clackmannan College

Diploma / Certificate, emphasis in English, Math, and History, Lornshill Academy

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