Executive Assistant Customer Service

Suraya Nanabhai

**** ********* ***** *** *** Mississauga ON

647-***-**** ************@*******.*** H 905-***-****

OBJECTIVES

I am a self-driven and highly motivated individual with a track record of proficient

performance. Always willing to share knowledge and help wherever necessary. Enjoys

interacting with clients and colleagues. Now seeking a new challenge with a progressive

company that offers opportunities for skills development and scope for growth.

SKILLS AND DEVELOPMENT

Well organized with efficient time management skills

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Customer service and goal orientated

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Able to multi-task and prioritize and strong attention to detail

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Problem-solver who enjoys being challenged and always willing to acquire new skills

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Uses initiative and being proactive works well without supervision

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Excellent written and verbal communication skills, with experience in various fields

•

of work

Implements sensitivity to confidential matters with discretion

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Computer Profiency: MS Outlook / MS Word / MS PowerPoint / MS Excel

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IBM Skills development – Effective Speaking, Effective Presentations, Woman in

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Business

EDUCATION

Senior High School Diploma – Chris Jan Botha Secondary School South Africa

Secretarial Diploma – Earnmor College – South Africa

Business Management – Damelin College – South Africa

CAREER PROFILE

2010 – 2014 Executive Assistant – Business Development Group – Canada

• Perform Administrative Duties for Senior Level Management

• Support the team with extensive calendaring, scheduling meetings and

teleconferencing

• Customer Service and being proactive in following up queries and communication

• Prepare and arrange Financial statements

• Assisting with Business Plans for new businesses

• Assisting with Tax rebates

2007 -2009 Executive Assistant – Vice President – Loblaws - Canada

• Assisting four Executives with calendaring, scheduling of meetings, booking

conference rooms, arranging travel both domestic and international

• Assisting with Profit Planning, Capital Budget planning and Risk Management

• Preparing and collating Financial Reports, Forecasts Reports, Budget Reports and

distribution to Senior Executives

• Maintaining data base for distribution and keeping track of all projects

• Ensuring that all presentation and documents are ready for meetings, calls and

presentations

• Executing sign–offs and bank drafts for financial Institutions

• Independent follow-up on correspondence and being proactive on incoming mail and

queries on behalf of executives

• Assist Executives and team in reviewing priorities – follow-up on

commitments/requests and completing all important tasks including project co-

ordination

2001 – 2006 Executive Assistant – IBM Global Services - Canada

• Executive Assistant to Vice President and three Senior executives – Global Services

• Interacting with Senior Management and customers on an executive level

• Arranged international and domestic travel including booking conference calls,

conference rooms and extensive calendaring

• Independent follow-up on correspondence requests and outstanding issues to ensure

timely and satisfaction resolutions

• Arranged co-ordinated and attended one on one with executives, board meetings,

committee meetings and customer meetings including taking minutes

• Scheduled international interviews, forecast reviews and arranged customer events

• Presentations, reports, budgets and maintaining data base, vacation planners for

employees

1995 – 2000 Management – Chapel Close Corporation – South Africa

• Business Administration and marketing management

• Profit planning, handling cash flow and capital budgeting

• Responsible for monthly sales figures, debtors and creditors

• Preparing invoices for tax rebates

• Measured and analyze all inventory and replenishment flows from vendor to store

• Aligned product flow with demand forecast

• Costing, merchandising, marketing and sales of products

• Supervises employees, payroll including medical funds and labour related issues

1987 - 1995 Executive Assistant – IBM – South Africa

• Assisted and supported Executives in Finance and Communications

• Extensive Calendaring, booking of conference rooms, arranging meetings and travel

• Controlled media and sponsorship requests

• Presentations for briefings, distribution of internal notice announcements, bulletins

and press releases via maintained data base

• Proactive on memoranda and delegating requests

• Assisted with corporate events and customer events e.g. golf days, product

announcements and employee incentive packages, conferences, etc.

• Dealt directly with customers to set up customer briefings for local and overseas visits

1982 – 1987 Administrative Assistant – Industrial Machinery Supplies – South Africa

• Administrative duties, accounts payable, creditors and debtors including purchasing of

company vehicles, maintenance and insurance claims

• Assisted Managers with calendaring, arranging meetings and travel

• Supported Product Managers with preparing tenders for Industrial Equipment

eg.Street sweepers, cranes, etc

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