Developer Customer Service
Resume:
*******.******@*****.***
Chirayu Bansal
Salesforce certified Developer with an engineering background (Computer Science) offering 7.9 years of experience currently associated with Cognizant Technology Solution, Bangalore as Sr. Associate - Projects.
Has 7.9 Years of IT experience encompassing entire life-cycle of Software including Design, development, Administration, deployment, bug fixing and requirements gathering of applications in Health Care, Sales, Service and Engineering/Construction domain.
Over 6.9 years of experience in the Salesforce.com CRM space that includes Administration, Configuration, Implementation and Development experience.
Extensive experience in SFDC Customization and Configuration adhering to best practices in the industry. Key Expertise in Lightning, Communities, Apex, VF Pages to suit the exact business requirement.
Experience in integration like Callidus, PayPal (Adaptive Payments API, Website Payments Pro Hosted Solution), Amazon Mechanical Turk, Hotel USA Xml Service, TDS Arena, Linkedin, Google APIs (Charts, Maps, and Gmail), Facebook and other two integrations with client’s internal team. Also have experience in web services.
Proficient in Agile and Waterfall Methodology.
Knowledge in developing web-based applications using PHP, XML, CSS, HTML, JavaScript and AJAX Technology.
A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.
EMPLOYMENT HOSTORY
Name of the Company
Designation
From
To
Cognizant Technology Solutions
Associate - Projects
September 2014
Till Date
TEKSystems Pvt Ltd
Software Developer
December 2013
September 2014
Aspire Software Consultancy
Software Engineer
December 2011
November 2013
Brother Softs India
Software Engineer
August 2010
October 2011
EXTERNAL CERTIFICATION
No
Name of Institution
Certificate
Year of Completion
1
Salesforce.com
Force.com Certified Developer
2013
2
Salesforce.com
Platform App Builder
2016
3
Salesforce.com
Platform Developer 1
2016
AWARDS
No
Title
Year
1
Employee Of The Quarter
2018
TECHNICAL SKILLS
Programming Languages
Apex, SOQL, PHP, MySQL
CRM Tool
Salesforce.com
Salesforce.com
Lightning, Communities, Classic, Profiles, Roles, Permission Set, Sharing Settings, Workflow Rules, Approval Process, Reports and Integrations, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers),AJAX, Batch Apex, Java Script, JQuery, CSS, HTML, OOPs, Interface, Abstract class and wrapper class
Integrations
Callidus, SAP PI, Paypal(Adaptive Payments API, Website Payments Pro Hosted Solution), Amazon Mechanical Turk, Hotel USA Xml Service, TDS Arena, Linkedin, Google APIs (Charts, Maps, Gmail), Facebook and other two integrations with client’s internal team
Databases & Tools
SOQL, MySQL
Other Utilities
Data Loader, ANT, Eclipse, Dreamweaver
INNOVATIONS
No
Title
Type
Year
Team
1
Mass Reassignment
Unmanaged Package
2016
1
2
Address Locator
Unmanaged Package
2015
1
3
Inline Address Locator
Unmanaged Package
2015
1
PROJECT HANDLED
Company
Cognizant Technology Solutions
Project Title
Customer Service Portal
Client Name
Philips Health Care
Duration
June 2017 – till date
Programming Languages
Lightning, Communities, Apex (Classes and Triggers), Napili template, Integrations and SOQL,
PROJECT DESCRIPTION:
Customer Service is designed for providing support to Philips Health Care customer on health care domain. Using this portal, customer can see their accounts, products and manage cases raised by them. It deals with customized lightning community of Salesforce.com for following purposes:
1.Customer can see their accounts, Products, contracts and warranty.
2.Customers can create and see cases related to their products.
3.Show data from its legacy system as well.
4.Customer manager can create other portal users.
5.Customer can see standard reports and dashboard.
6.Customer can search shared records in communities.
RESPONSIBILITIES:
Lead a team of 6 developers, provide guidance to the team and involved in Analysis, designing, development, testing and deployment phase.
Involved in developing Lightning components, triggers and apex classes based on the requirements.
Directly interacted with various user groups to understand and gather requirements and conducted demos to show prototypes.
Integrated the Web Services for extracting the data from external systems.
Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
Requirement gathering from product owner, creating Solutions and distributing tasks to the team.
Taking responsibility of the sprint deliverables.
Working on lightning community.
ROLE:
Lead Salesforce Developer
Company
Cognizant Technology Solutions
Project Title
C&W Opportunity Management
Client Name
Cushman & Wakefield
Duration
October 2015 – May 2017
Programming Languages
Apex (Classes, Controllers, Triggers and Batch Apex), Visualforce, Integrations and SOQL,
PROJECT DESCRIPTION:
It deals with customized Sales cloud of Salesforce.com for following purposes:
1.To manage Brokers, Opportunities, Account, Properties etc.
2.Inbound and outbound opportunity data with different external systems (Workday and Callidus).
3.Reporting with different type of Opportunities, Users and Accounts.
RESPONSIBILITIES:
Configuring the Salesforce.com instance as per the client need - Creation of Objects/fields, Tabs, Workflows and Validation rules.
Customizing the application with Visualforce pages and controller as per the requirements.
Writing code in Salesforce.com using Apex Language (Trigger, Apex Class, Batch Job and Test class).
Creating reusable code and thereby optimizing the resources to be used.
Migrating the code from Development to Test and to Production environment using Change sets.
To integrate Callidus system for fetching data into Salesforce.
ROLE:
Salesforce.com Developer
Company
Cognizant Technology Solutions
Project Title
Retail/Wholesale Management
Client Name
Levi Strauss
Duration
October 2014 – September 2015
Programming Languages
Apex (Classes, Controllers, Triggers and Batch Apex), Visualforce, Webserive and SOQL
PROJECT DESCRIPTION:
It deals with customized Sales cloud of Salesforce.com for following purposes:
1.To give training to their store associates and store managers.
2.To broadcast/publish communications to stores regarding sale/market/promotions.
3.Manage store teams.
4.Reporting for wholesale stores and sales rep targets.
5.Reporting for store associates and their training completion.
RESPONSIBILITIES:
Analyze and understand the client’s requirement to provide Estimation and Optimal design.
Configuring the Salesforce.com instance as per the client need - Creation of Objects/fields, Tabs, Workflows and Validation rules.
Customizing the page using Visual Force as per the requirements
Writing code in Salesforce.com using Apex Language (Trigger, Apex Class, Batch Job and Test class)
Creating reusable code and thereby optimizing the resources to be used.
Migrating the code from Development to Test and to Production environment using Change sets
Writing web service to integrate SAP PI system. PI sends employee and other wholesale data into salesforce.
Writing Visualforce page for custom reporting where it will show aggregated data on a page as a report. This data will aggregate from huge number of records in database through SOQL and Apex.
ROLE:
Salesforce.com Developer
Company
TEKSystems Pvt Ltd
Project Title
Careforce
Client Name
Hewlett Packard (HP)
Duration
Dec 2013 – September 2014
Technology
Visualforce Page, Apex, Trigger, Standard Object, Custom Object, Validation Rules, Custom Setting, Workflow, SOQL, HTML, Javascript, CSS
PROJECT DESCRIPTION:
Careforce is the implementation of the Service component of the Salesforce.com CRM suite. Careforce is a customer relationship management system which enables a 360-degree view of a customer, from the perspective of customer service. Careforce help HP to provide more responsive customer service, increase agent productivity gains more visibility into the service organization.
RESPONSIBILITIES:
Configuring the Salesforce.com instance as per the client need - Creation of Objects/fields, Tabs, Workflows and Validation rules.
Customizing the page using Visual Force as per the requirements
Writing code in Salesforce.com using Apex Language (Trigger, Apex Class, Batch Job and Test class)
ROLE:
Salesforce.com Developer
Company
Aspire Software Consultancy
Project Handled
Cancer Trial Tracking, Gearslutz.com Invoice Management, Kipax - Typing Master
Duration
December 2011 – November 2013
Technology
Visualforce Page, Apex, Trigger, PayPal Integration, Standard Object, Custom Object, Approval Process, Validation Rules, Reports, Workflow, SOQL, HTML, Javascript, CSS
RESPONSIBILITIES:
Analyze and understand the client’s requirement to provide Estimation and Optimal Design.
Configuring the Salesforce.com instance as per the client need - Creation of objects/fields, tabs, workflows, validation rules and Approval Process
Implementing Approval Process through Apex API
Develop force.com public site.
Integrate Paypal for invoice payments.
Worked on PDF and CSV download functionality.
Customizing the page using Visual Force as per the requirements.
Writing code in Salesforce.com using Apex Language (Trigger, Apex Class, Batch Job and Test class)
Migrating the code from Development to Test and to Production environment using Eclipse, Change sets and ANT tool.
ROLE:
Sr. Salesforce.com Developer
Company Name
Brother Softs India
Project Handled
IMA - Online Examination, Zawok Infoarch - All India Architects, Infonexus - My Grid View, Worldoils - Viking
Duration
August 2010 – October 2011
Programming Languages
PHP, MySQL, Zend, Integration with Facebook (Graph API, Rest API, Insights, FQL, FBML), HTML, Javascript, CSS
RESPONSIBILITIES:
Integration of user-facing elements developed by front-end developers
UI Designing
Build efficient, testable, and reusable PHP modules
Solve complex performance problems and architectural challenges
Integration of data storage solutions {{may include databases, key-value stores, blob stores, etc.}}
Write “clean”, well-designed code
Produce detailed specifications
Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
Contribute in all phases of the development lifecycle
Deployments with FileZilla
ROLE:
PHP Developer
EDUCATION
Title of the Degree with Branch
College/University
Year of Passing
Bachelor Of Technology in Computer Science
Rajasthan Technical University
2010
PERSONAL DETAILS
Date of Birth
24th Nov 1988
Languages known
English, Hindi
Current Location
Bangalore
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