Medical Assistant Customer Service

Fabiola Diaz

*** *. ****. **. • Long Beach, CA 90806

CELL PHONE 562-***-**** Email: ********@*****.***

OBJECTIVE

To obtain a position as a Medical Assistant where I can utilize my skills, education, and passion to support patient care.

QUALIFICATIONS

•EMR knowledge with Epic System

•Able to perform front/back office procedures

•Knowledge in medical terminology

•Positive attitude and self-motivated

•Quick learner with the ability to adapt to new objectives

•Proficient in speaking and writing Spanish

•Strong computer skills and exposure to Microsoft word, PowerPoint

•Highly reliable, self-starter

•Versatile and multi-skilled person

•Great customer service and patient care skills

•Surgery scheduling knowledge

MEDICAL SKILLS

EMR/EHR System, Epic

Medical Terminology

Collection of Specimens

Patient History

Physical Exams

Injections

Vital Signs

PROFESSIONAL EXPERIENCE

Glucose Test Draping/Positioning

UA- Micro

Visual Acuity

Patient Room Set Up

Autoclave

Aseptic Techniques

Insurance Verification

Patient Records

Alpha-Numeric Filing

Telephone Etiquette

Customer Service

CPR Certified

HIPAA Regulations

Dr. Kelly Francis Fountain Valley 09/2016-Current

Front Office/Back Office/ Surgery Scheduler

Front Office Responsibilities

•Answer phones, scheduling appointments

•Verify insurance eligibility

•Greet patients

•Submit authorizations and follow up to obtain authorizations

•Schedule out of office procedures

•Collect co-pays and deductibles

Back Office Responsibilities

•Order supplies/stocking exam rooms

•Assist physician with wound care

•Interview patients to obtain medical information and measure patient vital signs, weight, and height

•Clean and sterilize instruments and dispose of contaminated supplies

•Prepare and administer medications as directed by a physician

•Show patients to examination rooms and prepare them for the physician

•Explain treatment procedures, medications, diets and physicians' instructions to patients

•Obtain outside records

Surgery Scheduling Responsibilities

•Scheduling patients for outpatient and inpatient surgeries

•Reviewing pre-op clearances

•Obtain authorizations

•Instructing patients on pre and post op instructions

•Scheduling post op appointments

•Coding surgery procedures

•Follow up calls 24 hours after surgery

Dr. Jessica Rayhanabad Los Alamitos, CA 03/2016-09/2016

Breast Surgical Oncology/General Surgery

Surgery Scheduler/Back Office

Back Office Responsibilities:

•Record patients' medical history and vitals

•Prepare treatment rooms for patient examinations, keeping the rooms neat and clean

•Restock rooms

•Clean and sterilize instruments and dispose of contaminated supplies

•Show patients to examination rooms and prepare them for the physician

•Explain treatment procedures, medications, diets and physicians' instructions to patients

•Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing

•Surgery Scheduling Responsibilities:

•Schedule patients surgeries within a timely manner

•Insure patients understand instructions i.e. check in times, location, pre-op instructions

•Obtain authorizations from HMO's and obtain Pre-certification from PPO's

•Obtain pre-op clearance from patient's primary care doctor

•Make post-op calls the day after surgery

•Review medical clearances

Dr. Linda Wang- Los Alamitos, CA 06/2015- 3/2016

Endocrinology, Thyroid & Metabolism

Front Office Responsibilities:

Greet and sign in patients

Verify insurance coverage, collect co-pays/deductibles

Answer phones, schedule and confirm appointments.

Submitting follow-up authorizations, prior-authorizations for procedures, schedule out of office procedures,

Back Office Responsibilities:

Take patient vitals

Educate patients how to administer insulin

Reconcile medications, interview patients and ensure patients have an understanding pf physician instructions • Refill patient medications

Kmart Long Beach, CA

•Unit integrity on merchandise within the store

•Customer Service and Layaway

•Data entry

EDUCATION

07/2010-06/2015

American Career College, Long Beach,Ca 08/2015

Medical Assistant Certificate

Awards and Certifications: Honor Roll, American Heart Association CPR/AED

Parkridge Private School, Long Beach, CA 2014

High School Diploma

Contact this candidate