Hospital Administrations/Operations

DR. SUNIL RAJARAM PENDHARKAR

E-Mail: **.************@*****.*** mailto:*************@*****.***

Mobile: +91-986*******

Passport Nationality Location

J2776116 Indian Pune

Objective

General Manager – Hospital Administration

Learner & Receiver: Flair to continuously upgrade knowledge purview & keep updated on latest healthcare quality trends

Competencies Matrix

Strategic Planning & Leadership

Operations Management

Hospital Administration

P&L Accountability, Business Development

Process Improvements

Administrative & Financial Tasks

Budgeting & Facilities Management

Patient Safety & Relationship Management

Cross-functional Coordination

Statutory Compliances

New Setups / Revenue Expansion

Accreditations

Team Supervision

Soft Skills

Excellent leadership skills in working with both the clinical and non-clinical sides of healthcare

Expert knowledge of regulatory standards and protocols

Strong understanding of sound financial management practices

Adept at conflict resolution

Good communicator and listener

Education

M.B.A. - Healthcare Services in year 2015

Sikkim Manipal University

B.A.M.S. in year 2003

Tilak Ayurved Mahavidyalaya, Pune

PREVIOUS EXPERIENCE

Jul’12-Jul’13:

ICICI Lombard General Insurance Company, Hyderabad as Manager - Customer Service

May’08-Jul’12:

Jehangir Hospital in Association with Apollo Hospitals Group, Pune as Assistant Manager Corporate (In Charge Credit Billing Department - IP & OP)

May’07-May’08:

MD India Healthcare (TPA) Pvt. Ltd., Pune as Sr. Auditor / Team Leader

May’06-May’08:

Sahyadri Specialty Hospital, Pune as ICU Medical Officer

Sep’05-Apr’06:

Sahil Clinic Shahada as General Practitioner

Jan’05-Aug’05:

Venky’s India Ltd. (Uttaradevi Charitable Trust & Research Center, Ajmer, Rajasthan) as Medical Officer

Personal Snippets

Date of Birth: 26th August, 1981

Address: Palladium Homes, F-706, S. No. 16/02/4, Dhanori Road, Pune – 411015

Passport No.: J2776116 (Expiry Date: 19/09/2020)

Languages Known: English, Hindi & Marathi

Profile Summary

Cross-functional experience of over 14 years in spearheading Healthcare / Hospital Administration & Operations Management, P & L Management, Business Development as well as Process Improvements. Acts as an internal consultant and resource to all levels of the organization relative to continuous quality improvement processes and standards

Currently working with P. H. Diagnostic Centre Pune as Business Development Head.

Past roles have helped build experience in healthcare regulatory compliance, clinical processes, public relations, budget and financial analysis, Profit & Loss management as well as employee and resource management

Excellent skill to maintain high standards of achievement, behaviour, discipline & punctuality amongst staff members; organizing, implementing and monitoring productivity and process improvement programmes & assessments

Interact easily with people of diverse backgrounds, cultures, and professional levels. Effective communicator with good analytical, problem solving and organizational abilities

Work Experience

Since May’18: P. H. Diagnostic Centre, Pune

Business Development Head

Key Result Areas:

Plan programs and events that build relationships between healthcare personnel and patients, as well as position the centers products and services to achieve the utmost brand image in the community

Ensure that sales efforts are made for a wide reach to cover all potential patients

Identify key sources of business and translation/allocation of targets to the sources i.e. Doctor marketing/referrals, corporate sales, direct marketing

Conceptualize new initiatives for increasing sales and top of mind recall amongst potential patients/customers

Responsible for the achievement of top line and EBIDTA at the company level

Prepare a budget for every quarter for the target planned and propose the same to board after the approval of the marketing

Improve the bottom line by ensuring opportunities are addressed and deals are closed

Identify "bottlenecks" and implement new and improved processes and policies

Document process flows & develop requirements for functional improvements and enhancements to maximize user engagement

Ensure the marketing strategy is deployed/implemented in an appropriate way and as per the budgets set, with the help of team members

Facilitate as Strategic Leader with a successful background in building and leading top performing teams focused on exceeding goals in the areas of Hospital Operations, P&L and Business Development

Mar’17-Feb’18: Surya Mother & Child Care Pvt. Ltd. (Surya Mother & Child Super Speciality Hospital, Wakad, Pune)

Business Unit Head (General Manager – Operations)

Key Result Areas:

Facilitated as Strategic Leader with a successful background in building and leading top performing teams focused on exceeding goals in the areas of Hospital Operations, P&L and Business Development

Planning, developing as well as implementing new SOPs; also recommending changes in existing SOPs, if required

Spearheading wide gamut of tasks involved in overall operational activities entailing Front Office, Billing, Insurance, Biomedical, Facility, Maintenance, Nursing, Radiology, Laboratory, Customer Care, Marketing & Sales, HR, Account, Medical Administration, Medical Record, Operation theatre, NICU & PICU

Held accountable for ensuring NABH Quality standards are maintained; steered several quality improvement initiatives

Monitoring the storage of gas cylinders as per safety standards laid down by regulatory authority; ensuring that all fire extinguishers are filled and in proper working condition

Involved in maintenance of statutory records of Health Department encompassing hospital registration, birth and death certification, municipal certificates and so on

Participated in Bio-waste Management Functions as per State Pollution Control Board Registration with IMA & Association of Hospitals

Worked as Process Owner for NABH & Other Accreditations Tasks

Dealing / liaising with the Housekeeping Agency to ensure the groomed look for every personnel; also ensuring minimal patient complaints pertaining to the Housekeeping needs and attending immediately with a solution

Apr’15-Mar’17: Sahyadri Hospitals Ltd., Pune as Unit Head (Manager - Operations)

Key Result Areas:

Independently performed highly responsible administrative duties in hospital departmental and service management areas with only general supervision from the Hospital Administrator

Handled process improvement functions in terms of process, quality & systems and BD & strategy formulation

Facilitated development of healthcare delivery system through integration & standardization of operational process across departments, programs and services

Collaborated with Medical Staff for providing them with support personnel, equipment and facilities required to carry out their responsibilities

Ensured smooth coordination between cross-functional departments’ viz. Customer Care Services, Maintenance, Facilities, IT, HR and Biomedical Services

Oversaw the management information system and identified problems / found solutions to improve the overall functioning of the hospital

Deftly maintained financial viability, thereby enhancing cost effectiveness of the hospital through review and analysis of financial, statistical and other reports

Create effective an annual budget for operating, capital and cash flow purposes that provided for operational revenues and expenditures and all other duties as assigned

Looked after functioning of Customer Feedback & Grievances, Facilities Management, HR, Materials Management (all stores) and General Administration

Jul’13-Mar’15: Apollo Clinic (Apollo Health & Lifestyle Ltd.), Pune as Center Manager (Manager - Operations)

Key Result Areas:

Mentored & supervised a team of 21 members for administering the Customer, Corporate & Consultants Workflow in the Clinic; ensure achievements of clinic revenues as per set budge

Evaluated & verified employee performance through the review of completed work assignment & techniques

Efficiently & effectively utilized developed techniques to elicit cooperation & participation in potentially volatile situations

Ensured implementation of quality performance metrics; flagged the same to team & appropriate as appropriate

Overlook on every sub process to see that TAT at each stage is as per target; also handled operations tasks i.e. staffing, customer service, revenue, expenditure & accounts, statutory compliance and security & safety

Generated business through sales executives; participated in community camps, health awareness programs, enrollment drives; attracted leading consultants to practice at the clinic and drove business from small local companies

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