Sales Manager

Steven Thompson, MBA

** ****** ****** **. ***********, WV 25427

304-***-**** ******.*************@*****.***

Sales

Personnel Management Sales Management Client Development

Accomplished and resourceful sales manager with more than 25 years of B2B and B2C sales. Proven track record of successful client prospecting and development, growing and maintaining client base through extensive customer service skills. Strong team leader, effectively coaching staff to meet and exceed sales goals. Articulate communicator, cultivating excellent long-term relationships with clients, maintaining ongoing interactions and facilitating solutions to address concerns.

Client Prospecting

Personnel Management

Customer Support

Cold Calling Ability

Sales Management

Coaching Skills

Problem Management

Marketing Initiatives

Consultative Sales

Strategic Growth Initiatives

Collections Management

Microsoft Office Suite

Professional Experience

HOME PARAMOUNT PEST CONTROL, Hagerstown, MD Oct 2015 – Present

Branch/Service Manager

Responsible for managing day-to-day operations of busy branch, supervising six pest and termite technicians and two outside sales inspectors.

Direct, monitor, and motivate staff of branch service department to provide quality service to all customers efficiently and courteously.

Lead strategic growth initiatives and marketing campaigns, increasing revenue by 134%, adding$195k in the first quarter of 2016.

Manage collections, reducing 60-day accounts receivable from 29% to 7.7%.

Provide outstanding customer support, responding quickly and diplomatically to client concerns and complaints to ensure superior service and satisfaction.

TERMINIX INTERNATIONAL, Cumberland, MD Dec 2010 – Dec 2013/Nov 2014 – Sep 2015

Senior Sales Inspector

Responsible for facilitating inbound leads, cold calling potential clients, and re-inspecting commercial and residential sites.

Exceeded inbound call closing expectations (55%), maintaining closure percentage of 84%.

Promoted sales of ancillary products, increasing sales to 34% of existing customer base from division low of 14%.

ACCEPTANCE NOW, Frederick, MD Jan 2014 – Oct 2014

Sales Manager

Responsible for implementing strategic sales programs through leading and developing a small sales team.

Managed collections, reducing past due accounts from 29% to 9% or lower.

Set performance goals, increasing BOR (balance on rent) growth by 32 customers, an increase of 15%.

Provided enthusiastic and knowledgeable customer support, increasing total gross revenue by 11% from the first to second quarter of FY2014.

Professional Experience Continued

COSTCO WHOLESALE, Houston, TX Jul 2009 – Mar 2010

E-Team Leader

Responsible for increasing eCommerce sales, managing team of associates, coordinating work flow and prioritizing and delegating tasks, providing motivation and direction to create a positive work environment.

Launched successful marketing campaigns, increasing executive level percentage to top 10 status.

Resolved customer service issues. Earned accolades from “secret shoppers” on 11 different occasions.

GODISH.COM, Houston, TX Jul 2007 – Jan 2009

IP Sales Professional

Responsible for increasing satellite provider sales, working directly for key providers.

Earned top 5 status in direct product sales and number 1 in ancillary product sales for 15 straight months.

Promoted to IP (work from home status) in first six months with company (normal time for consideration is 12 months).

ANYTHING WIRELESS, Tomball, TX Feb 2005 – Jul 2007

Director of Sales & Marketing

Responsible for developing and implementing marketing campaigns, ranking Anything Wireless second in satellite providers in the midwestern region.

Launched a variety of marketing initiatives, including direct mail, radio advertisements, and television commercials.

Initiated usage of National Fulfillment Program for both DISH Network and DirecTv, increasing company exposure from 21 to 32 states and decreasing cost per sale by 29%.

Education & Affiliations

Master of Business Administration, University of Phoenix Online, Phoenix, AZ

(Graduated October 2017) (GPA 3.95)

Bachelor of Science in Business Management, University of Phoenix Online, Phoenix, AZ, 2015

Focus on Manufacturing Sector (GPA 3.90)

Coursework (100 credit hours), Biochemistry, Oklahoma State University, Stillwater, OK

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