Customer Service Executive Assistant

Melissa Goodman

** ******** ****, ******** ****, Ontario

******************@*****.*** 416-***-****

PROFESSIONAL SUMMARY

Dedicated, enthusiastic professional with over 20 years of administrative, customer service, sales and real estate experience, seeking a new challenge. Excellent interpersonal skills allowing me to effectively interact in a caring and empathetic manner with all individuals inside and outside the organization. Possess a calm demeanor with the strong ability to handle high pressure situations. Excel at working independently, but am also comfortable working in a team atmosphere. Detailed, organized individual with a strong desire to continually learn new things. Superior written and oral communication skills. Possess strong computer skills, including Microsoft Word, Excel and PowerPoint. PROFESSIONAL EXPERIENCE

HomeLife Bayview Realty Inc.

Real Estate Agent 2005 - present

•Negotiating contracts with vendors proving I can get them 98% of asking price

•Provide guidance and assist sellers and buyers in marketing and purchasing a property.

•Determine client’s needs and financial abilities in purchasing a home.

•Perform comparative market evaluations to estimate property values.

•Display and market property to buyers.

•Prepare necessary paperwork, such as offers, leases, amendments and waivers.

•Promote sales through open houses, marketing and advertising.

•Knowledgeable about real estate markets, keeping current on trends and regulations through continuing education courses.

HomeLife Bayview Realty Inc.

Administrative Assistant 2004 – 2005

•Assisted team leader in building the business by matching buyers and sellers.

•Implemented all lead generation systems daily.

•Inputted listings on multiple listing services, including pictures and tours.

•Marketed and advertised current properties listed for sale.

•Performed cold calling to increase sales.

•Managed and distributed all marketing materials by coordinating with printer and Canada post. Seven Continents

Customer Service Manager 2001 – 2003

•Managed a team of customer service reps, ensuring the client’s needs were met when placing and receiving orders.

•Acted as liaison between production and clients.

•Assisted with placement of orders, refunds, or exchanges.

•Advised clients on company information and which product will suit their need.

•Trained new customer service representatives.

•Met with upper management once a week regarding new products, manufacturing issues, client care, human resources issues and other issues as applicable. Apollo Corporation

Customer Service Representative 1999-2001

•Mange all in bound calls for orders

•Manage all spreadsheets for inventory

•Provide customers with bills of lading, shipping information, and order status

•Assist the president and vice president with all phone inquiries, personal matters and day to day operations of the organization

Grey Advertising

Executive Assistant to the Vice President 1997 - 1999 Executive Assistant to the Vice President

•Managed all emails, phone calls, appointments, travel arrangements and meetings for the Vice President.

•Took notes in all meetings, ensuring all items are followed up as needed.

•Drafted and sent out letters to all clients updating them on the company's direction.

•Maintained the Vice President’s calendar.

EDUCATION

Seneca College 1993 - 1996

Human Resources Diploma

York University 1990 - 1992

Psychology courses

AWARDS

Awarded HomeLife Bayview Realty Inc. President’s Award – 3 times Awarded HomeLife Bayview Realty Inc. Gold Award – 3 times

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