Customer Service Representative
Resume:
Doel Miranda, CCFP
HC-* Box *****, Río Grande, PR 00745-9607
***********@*******.***
S., Conservation and Resources Studies (1983), UC Berkeley, CA
Education
UC Berkeley, B. S. Conservation of Natural Resources Studies (1983)
Highlights of Qualifications
Financial Consultant, Customer Service
Environmental Consultant, Insurance Agent
Health & Safety Advisor
Emergency Response, Hazardous Waste & Remediation Sites’ Supervisor
Bilingual; English/Spanish
Computer literate - Word, Adobe Acrobat, Power Point and Excel.
Specialized Certifications:
Certified Financial Consultant
40 Hours – OSHA/RCRA Hazardous Waste and Emergency Response Certified
Licensed Life and Health Insurance Agent
Relevant Experience
11/2017 – Present – Small Business Administration, Customer Service Representative (Assist homeowners, renters and businesses owners throughout the hurricane Maria disaster recovery effort. Assist disaster survivors by helping them to fill out the SBA loan application. Ensuring that all documents such as tax return forms, proof of insurance, deeds of trust, and lien contracts have been submitted to determine loan eligibility. Assist applicants in closing loans for the processing center)
2008 – 2017 – Financial and Environmental Consultant / Insurance Sales Representative
1996 – 2008 – Scientific Environmental Associates, Inc., Environmental Scientist Leader Under the Environmental Protection Agency (EPA) Region 2 Superfund Technical Assessment and Response Team (START) contract, managed a staff involved in 24-hour emergency activities, hazardous waste site preliminary assessment and removal projects in coordination with the state and federal agencies, and the affected community.
1993-1996: Environmental Services and Technology Corporation (ENSAT), San Juan, Puerto Rico. Project Manager, Health and Safety Trainer; Provided OSHA/RCRA 40-hour courses, 8-hour refresher courses, and Confined Space courses to employees of private companies, federal and state government agencies.
1988-1993: Commonwealth of Puerto Rico, Environmental Quality Board, San Juan, Puerto Rico. Environmental Specialist. Water and Underground Storage Tank Divisions dealing with all aspects of environmental regulations enforcement to the regulated community.
1986-1988: Commonwealth of Puerto Rico, Department of Natural Resources, Scientific Manager, Caja De Muertos Natural Reserve Island Resident Supervisor responsible for the environmental and historic preservation of the island natural resources and man-made structures.
1974-1976: U.S. Army, Honorable discharge
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