Customer Service, Sales, Management, Process Improvement, Analytics
Resume:
Anita Bowers
Orangevale, CA *****
www.linkedin.com/in/anita-bowers-916-***-****
PH:916-***-**** EM: ***********@*****.***
Business Analytics/Administration/Management
Experience in management of customer service, purchasing, inventory control and administrative functions. Effective problem solving through data, process and personnel analysis. Develop, implement and manage process improvement projects. Collaborate with department managers to incorporate best practices in policy development. Professional Experience
Commercial Analyst at International Paper
10/11/2014 - 9/29/2017
Drive performance improvement initiatives to achieve organizational goals through problem resolution related to plant performance and customer satisfaction. Prepare reports and graphs for customer account analysis, inventory performance and financial data. Develop costing estimates and coordinate with sales for customer bid proposals. Conduct cross-functional training of new hires for customer service and retain responsibility for direct servicing of high profile key accounts. Collaborate with customer service, sales and warehouse personnel to reduce aged-inventory and drive FIFO compliance. Lead projects in pallet count reduction, trailer utilization improvement, open receivables reduction and cost savings analysis. Schedule production planning.
Customer Service Manager at International Paper
11/9/2009 - 10/10/2014
Spearhead department restructure project to optimize the quality of customer service through systematic workload assignment, improved work processes and staff development. Supervise department staff to ensure customers consistently receive a superior level of service. Enforce compliance with operating procedures to efficiently and accurately perform related administrative functions. Director of Customer Service and Purchasing at American River Packaging 2/12/2007 - 11/6/2009
Lead acquisition project to integrate 98% of customer accounts from the closure of a competitor. Direct activities for seamless transition during divestiture of a segment of the company. Manage customer service and purchasing staff in multiple locations. Drive efforts to improve inventory performance and maintain service levels for “just in time” customer accounts. Office Supervisor at Unisource Worldwide, Inc.
12/1/1999 - 2/9/2007
Generate $1.8 million in annual revenue from the development of a packaging assembly program. Achieve 60% labor savings through process improvement and quality control project. Direct and reconcile physical inventory to consistently attain satisfactory audit ratings. Supervise office staff for customer invoicing, records retention and vendor claims.
Sales Professional at Unisource Worldwide, Inc.
10/1/1998 - 11/30/1999
Generate annual sales growth of $800,000 with 3.6% profit margin improvement. Develop a customer base consisting of tax supported and redistribution accounts in Solano, Placer and Sacramento counties. Specialize in enhancement of customer value. Prepare competitive bids, arrange joint sales calls with vendors for product promotion and negotiate reduced costs with suppliers. Skills
Proficient in Microsoft Office applications, Oracle J.D.Edwards, Amtech, Witron, Kiwiplan, SAP
Certifications
Beta Gamma Sigma, Stanislaus Chapter - 4/14/2017
Project Management Essentials, Management and Strategy Institute - 11/5/2017 Lean Six Sigma & Lean Culture White Belt, Management &Strategy Institute 12/6/2016 Corrugator Scheduling & Production Control System, Kiwiplan Inc. 5/4/2015-6/26/2016 Education
California State University, Stanislaus
Master of Business Administration with Distinction - 12/20/2016 University of Phoenix, Sacramento
Bachelor of Science, Management with Honors - 1/31/2006 Alison Diploma Coursework
Operations Management - 2/15/2018
Supply Chain Management - 2/20/2018
References
Brendan Bennett, Sales Manager at International Paper 209-***-**** Shelley Ferfes, Operations Manager at International Paper 209-***-****
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