Information Technology Project Management

KRISTAN M. DUDA

703-***-**** *******.****@*****.***

Centreville, VA 20120 www.linkedin.com/in/kristan-speice-duda INFORMATION TECHNOLOGY PROJECT MANAGEMENT

Professional project manager with extensive experience, award winning skills in streamlining projects and increasing efficiencies, and background that spans from technology management to marketing communications. Keen ability to thrive in challenging positions, utilizing skills from project management, systems analysis, quality assurance, and test planning/execution capabilities to get results for the team and the business. Agile Methodologies Cross Functional Collaboration Integration Change/Release Management Software Development Life Cycle Project Management Team Leadership Customer Experience Communication

PROFESSIONAL EXPERIENCE

CENTURYLINK (acquired Level 3 Communications on 11/1/2017), Ashburn, VA 2017 - 2018 Manager, Information Technology

Managed a team of five developers, two analysts, one QA tester and one project manager.

• Integrated technical teams to ensure timely and error free deployment of solutions.

• Handled broad-based complex technical implementation solutions, often requiring new concepts and approaches to be developed.

• Maintained collaborative relationships with key departments in the company to build and maintain high performing applications.

• Drove customer notification platform to automation of legally required templates – reducing the time spent to create/send a customer notification by an average of 4 minutes per notification. A notification automated at the end of February 2018 led to a savings of almost 200 hours over the manual template process in just March and April 2018.

LEVEL 3 COMMUNICATIONS (acquired TW Telecom on 11/1/2014), Ashburn, VA 2014 - 2017 Manager, Information Technology

Managed a team of five developers, two analysts, one QA tester and one project manager.

• Directed a team creating a global customer notification platform for consistent, branded communications to improve customer experience and satisfaction. Since implementation, it has evolved to provide accurate, easy- to-use templates with 90% of information automatically populated from source systems.

• Established tactical plans for achieving business objectives and ensured projects and deliverables were on scheduled and within budget.

• Identified process improvement opportunities and new solutions to business problems to optimize results.

• Participated in cross-functional team projects and program initiatives. Worked with users to achieve clarity of issues and requirements.

• Participated in Mentor Rings program in 2015, which was reserved for high performing employees and by invitation only.

TW TELECOM INC. (acquired Xspedius Communications on 11/1/2006), Sterling, VA 2006 - 2014 Manager, Software Development

Managed developers, analysts and quality assurance testers.

• Introduced capabilities to the growing Customer Portal.

• Managed, controlled, coordinated and prioritized systems development to ensure task completion.

• Identified, created and fostered business relationships within and across departments.

• Participated in agile training for teams, strengthening successful implementations for the Customer Portal.

• Received Shining Star Award in 2008.

Kristan Duda *******.****@*****.*** page 2

XSPEDIUS COMMUNICATIONS (formerly e.spire Communications, Inc.), Sterling, VA 2001 - 2006 Manager, IT Order Entry Systems, 2005 - 2006

Managed a team of three developers and two analysts. Oversaw all areas of telecommunications order entry and workflow system utilized by all areas of the company, including Sales, Service Delivery, Operations, Engineering, Credit and Billing.

• Managed relationship with Marketing to convert product development guides into unified requirements for order entry systems and manage those projects to completion.

• Prioritized systems, process and operational needs/issues for order entry systems.

• Coordinated multiple business systems and technical areas to streamline system processes, reducing the ordering process by an average of 10 minutes per order. Senior Systems Analyst, 2003 - 2005

Performed systems analysis, business analysis and project management for multiple software enhancement projects, including an order entry management system and a provisioning application.

• Awarded Xspedius 2004 President’s Club winner recognized for productivity and exceptional effort. The only member of the IT Department to receive this distinguished honor for 2004.

• Gathered specifications from multiple business areas and documented project requirements.

• Prepared test plans, test cases and test execution schedules.

• Worked directly with developers and the user community, including Production Support functions. Project Manager and Documentation Specialist, Quality Assurance & Documentation Group, 2001 - 2002 Performed system, integration and unit testing for an order entry management system developed in-house using Oracle, Visual Basic and XML.

• Supervised the collection and documentation of end-user requirements.

• Managed the Integrated Technology (IT) division intranet site, including HTML coding and content.

• Created policy and procedures documentation and project plans. ADDITIONAL RELEVANT EXPERIENCE

INTEGIC CORPORATION (e-Business Solutions

Company), Chantilly, VA

Junior Project Manager, e-Government Division

IMCI TECHNOLOGIES (Telecommunications and

IT Company), Ashburn, VA

Marketing Associate

FAIRFAX COUNTY ECONOMIC DEVELOPMENT

AUTHORITY, Vienna, VA

Publications and Research Coordinator

WILEY, REIN & FIELDING (Law Firm), Washington, D.C. Marketing Coordinator

Desktop Publisher

AD FACTS, INC. (Competitive Intelligence/Advertising Research), Newark, DE

Senior Project Manager

FRANKLIN/LAKE (Advertising Agency), Wilmington, DE Account Coordinator

RELATED SKILLS AND EXPERIENCE

• Microsoft Word, Excel, PowerPoint, Access, Project, Visio; Version One; CA Rally; SharePoint; .NET Framework Solutions; Adobe PageMaker, Photoshop, Illustrator and PageMill; Claris FileMaker Pro; Claris Draw; TestDirector; HTML; QuarkXPress; Visio; FrontPage; Lotus Notes; WordPerfect; WingZ; MicroStat and Systat.

• Trained through Element K for Oracle 8i and Java 2. EDUCATION

Bachelor of Science - Business Administration

Concentration: Market Management, Minor: International Business University of Delaware, Newark, DE

Continuing Education Coursework in Commercial Art

Business Administration

The American University in Paris, Paris, France

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