Manager Customer Service

Lori Bergstrom

Email: l **************@*****.***

Cellphone: 858-***-****

Address: **** ******* ***** ***** *****

Qualifications:

Over twenty years of diversified and increasingly responsible experience in Operation, Management and Sales, demonstrate the ability to establish priorities, initiate and implement effective and profitable programs. Highly motivated, excellent leadership techniques, professional attention to detail, clarity of expression, ability to organize, influence and stimulate others.

Experience:

● Best Western Gateway, Orlando

September 2017 – Present

E xecutive Assistant Housekeeping Manager

Responsible for overseeing the housekeeping department, ensuring the safety of employees and guests, quality of rooms and property. Scheduling,payroll, budgeting of department. Interfacing daily with all management to ensure guest satisfaction.

● Discovery Cove Orlando and Seaworld, Florida

March 2015 – September 2017

S upervisor

Responsible for guest reception, customer service and satisfaction, employee relations and scheduling and managing of employees. Financial responsible for revenue and money transactions

● LB’s Sports Bar and Grill Oceanside, California

January 2009 – May 2012

O wner/ Operator/ Manager

Responsible for every aspect of operating a bar and grill from new design, menu changes, hiring and training of staff, payroll, purchasing, managing and customer service.

● Park Place Cleaners Reno, Nevada / Las Vegas, Nevada / Solana Beach, California October 1992 – January 2009

General Manager / Owner

Built, opened and operated five dry cleaning and laundry plants. Responsible for hiring and training for employees, payroll, and managing.

● Ritz Carlton San Francisco, Ritz Carlton Palm Beach March 1992 – September 1992

H otel Consultant / Trainer

Created programs for uniform and dry cleaning and laundry departments to ensure quality, cost, and motivation of employees

● The Ritz Carlton Rancho Mirage, California

June 1989 – June 1992

L aundry Manager / Uniform Manager

Responsible for cleaning hotel linens, towels, tablecloths, napkins, and dry cleaning clothes for guests and employees, hiring, training, and managing employees, ordering product, quality control, and safety programs. Interfaced with other departments to insure a high quality of guest service.

● Nordstrom San Jose, California

November 1988 – June 1989

Sales Associate of men’s wear

● The Rusty Pelican Restaurant Cupertino, California May 1987 – October 1988

Cocktail Waitress / Trainer

Responsible for cocktail service and training of new staff

● Valley Isle Dry Cleaners and Laundry Kahului, Maui September 1985 – March 1987

Responsible for managing and training of staff, delivery driving to all hotels, organizing of all incoming orders from hotels, interfacing with hotel departments to insure guest satisfaction.

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