Desktop Support Active Directory
Resume:
Prabhu R
Hongasandra cross,
Ward no9, Hosur road, PH: 973-***-****, 807-***-****
Bangalore-68. E-Mail:************@*****.***
Objective
I am currently looking for a career growth with a major corporate, who uses the latest technologies in Networking Domain and to work with commitment and dedication, which will enhance my project/people management and technical skills and realize my potential.
Excellent Organizational and communication skills and would like to seek good position in a dynamic and challenging professional environment.
Highly motivated, enthusiastic & thorough professional, with capabilities of working on own initiative with a systematic approach & a single-minded dedication towards the task at hand.
Professional Experience:
Company Profile 1: Intelenet global services, Bangalore.
Role: Customer support Associate Period: May 2014 to Oct 2015.
Company Profile 2: Elegant Network Services.
Role: Desktop support Engineer Period: March 2016 to Jan 2017.
Company Profile 3: Aegis Customer Support Services Private Limited
Role: IT Executive- L1 Period: April 2017 to Till Date.
Job Responsibilities:
Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.
Remote connectivity/troubleshooting: Net meeting, Dame Ware, RDP, & Server Management Explorer, Data cards, RAS/VPN clients, RSA Wireless LAN, via phone & email.
Handling Incidents and Tasks through ticketing tool Silva- Service Now resolving with in the SLA.
Providing support to Network Team, Voice Team and other IT Team for getting the issue resolved.
Troubleshooting Remote Desktops with the help of remote tool CMRC (SCCM),Dameware or RDC and WebEx.
Password Reset, Domain Deletion, OU movement, Data Pull Out, Bit Locker Recovery Key, Users Permission in Active Directory.
Daily Checklist Performance & Weekly Checklist.
SCCM Console Access for OS Deployment and Software Deployment.
Resolving Outlook issues.
RSA Console Access to check authentication for Wireless LAN and VPN.
Configuration of user’s mail account in Mobile.
Skill Summary
ROUTING:
IP sub netting and VLSM
Implementing IP routing Static and dynamic routing.
Strong hands-on experience with routing protocols like RIP, OSPF, EIGRP
Configuration and Troubleshooting of Routing Protocols like RIP Version2, EIGRP and OSPF.
Configuring Redistribution between various Protocols.
OSPF- (Network Types, LSA Types, Area Types, Authentication, Virtual link, Summarization)
Good knowledge in configuring and troubleshooting ACL's and NAT.
DHCP Configurations.
Avaya IP Phone configurations and Avaya call management.
Knowledge on PRI lines and leased line, resolving the issue by coordinating with vendor.
SWITCHING:
Sound knowledge over LAN technologies like VLANS, VTP, Inter VLAN Routing, MLS, VLAN Trunking (IEEE 802.1Q and ISL).
Spanning Tree Protocols
Port-bundling Protocols LACP, PAGP.
Switch port-security configuration.
Good understanding of OSI model & TCP/IP protocol suite.
STP running & STP Security features like BPDU Guard, Root Guard, Loop Guard and UDLD.
Academic Qualification
Bachelor of Engineering from Narasus sarathy institute of technology (2010-2014) (62%).
Technical Courses
Cisco Certified Network Associate (CCNA R&S).
Personal Details
Date of Birth : 08.04.1993
Father’s name : Rathinavel P
Nationality : Indian
Languages Known : English, Tamil,kannada .
Permanent Address : 7/38, Ambedkarnagar, Kanjanaickanpatti,
Omalur (Tk), Salem (Dt), Tamilnadu.
Declaration
I hereby resolve that the details furnished above are true to the best of my knowledge.
Place: Yours cordially
Date: (Prabhu R)
Contact this candidate