Employee Relations Manager

LYDIA R. HARRIS, BSBA, MSM, SHRM-CP

317-***-**** ****************@*****.***

HUMAN RESOURCE EXTRAORDINAIRE

Strategic and innovative HR Manager executing visionary initiatives into improved performance, growth and employee engagement. Fifteen-year talent management consultant attracting high quality and diverse talent in specific industries of education, manufacturing and healthcare. Empowering leader supporting executive enterprises with a perspective and appreciation that human capital is every organization’s greatest asset. Genuine influencer that thrives on tough challenges and translates talent management opportunities into leveraging organizational effectiveness. Recognized as a high quality performer with preeminent relationships in “Fortune 100” and “Top 50” institutions as a value-added Society of Human Resource Certified Professional with unique and proven practices. SIGNATURE PROFICIENCIES

Talent Acquisition / Recruiting Organizational Development HR Best Practices

Supervision / Management Title VII / Legal Compliance Change Management

Top Talent Interviewer HRIS / EMR Technologies Benefits Administration

Educator / Trainer / Facilitator

Employee Relations / Inclusion

Leadership Career Development

Professional Coaching / Mentor

Stakeholder Partnerships

Top Quality Performer

PROFESSIONAL EXPERIENCE

NATIONAL EXPRESS, LLC (North America’s largest school bus transporter) 2018 – Current HR Manager

Providing HR support, guidance and training to employees, staff and management teams within a specified region on range of HR issues and practices.

Initiate and implement HR programs to achieve business objectives and ensure HR support for internal customers.

Investigating and resolving various employment matters including internal employee complaints, hot-line issues, EEOC, Human Rights Commission, Wage and Hour and others in conjunction with labor relations and the legal department

Represent the organization during union meetings, grievances, arbitration and mediation cases

Ensure compliance with all federal, state and local laws.

Guiding the performance management and performance appraisal process.

Promoting employee engagement and a positive and optimistic work environment.

Assist with the development and delivery of employee or management training.

Build strong partnerships and work collaboratively with internal and external customers.

Conduct special projects as requested

CRAFTMARK BAKERY, LLC (North America’s largest frozen food plant) 2017 HR Manager

Partner with employees and management to communicate various HR policies while adhering to federal and state regulations.

Conduct exit interviews, analyze data and make recommendations to the leadership team for continuous improvement and corrective action.

Investigate and respond to employee relations, harassment allegations, employee and civil rights complaints

Provide employee coaching, management training and facilitation of employee engagement and disciplinary actions of the workforce.

Create, coordinate and maintain employee recognition, awards and wellness programs

Employee suggestion and company-wide event planning for increased retention and turnover minimization during growth spurts of expansion opportunities.

Employee compensation program and total rewards, benefits administration and compliance.

FMLA, LOA, new hire orientation and onboarding facilitation and administration for workforce development.

HR Project management, mentor, train, coach and leadership advise on all facets of HR legalities and trends. INDIANA UNIVERSITY HEALTH (Indiana’s largest healthcare network) 2015 – 2017 HR Consultant

Developed and managed sourcing strategies for full cycle recruitment processes for Revenue Cycle Services (RCS). Maximizing potential pools of top talent while advancing new hires from the candidacy stage.

Crafted, negotiated, delivered and tracked all offers to candidates. Ensure administration of interview techniques are applicable and consistent with organizational goals, yearly goals and back-to-basics yearly initiatives.

Coached business areas to ensure strategic initiatives were executed effectively and evaluate outcomes including turnover trends and retention rates within designated business units.

Achieved compliance requirements best practice policies as an experienced HR education coach to implement quality training programs for all new employees encompassing internal and external new hires.

Designed and implemented quality standard of workflows and communications for well-balanced processes and procedural resolve of full cycle recruitment processes.

Ensured adherence to data integrity, corporate compliance requirements and established EEOC guidelines as related to hiring practices.

Educated and coached HR policies for fellow trainers and executives for consistency and governing regulations.

Coordinate and facilitate new hire orientation bi-weekly for regional locations to ensure consistencies in state-wide onboarding and corporate partnerships for varying revenue management units.

Gated the integrity of record and data maintenance for most areas within RCS and advising managers of data intelligence, utilization, training and implementation of software including data security administration in Lawson.

Counseled and constructed Individual Employee Plans (IEP) for probationary employees to ensure restructured training in fundamental areas of specific curriculum and career elevation opportunities for professional development.

CONSULTING SERVICES 2005 – 2015

Strategic HR Project Business Consultant

Develop and manage sourcing strategies for full cycle recruitment including interviewing, onboarding, benefits, training, employee relations and other HR functions in education, healthcare and manufacturing. Advising vice presidents, executives and directors to ensure operational goals and initiatives are met with tact and efficiency. INDIANAPOLIS PUBLIC SCHOOLS (Indiana’s largest public school district) 2000 – 2006 HR Supervisor

Managed full cycle recruitment Application Center for non-licensed personnel poised to acquire top quality talent.

Transformed organizational structure by implementing new applicant tracking database with Microsoft Office Access software for all HR Shared Services data management utilization from old HR Tools software. Input information into GHRS system.

Trained small groups of HR staff on HRIS technologies in benefits, employee relations and recruitment initiatives to enhance HR data integrity, privacy and corporate compliance.

Leveraged broad HR best practices creating healthy pools of human capital while executing a detailed strategy for meeting targeted outcomes. Implemented new background screening processes for candidates ensuring quality standardizations.

Developed sourcing plans to capitalize on candidates from diversity events and career fairs.

Crafted, negotiated and delivered all extended offers to candidates.

Lead manager debrief meetings utilizing key coordination efforts to ensure interface and collaboration.

Gated data integrity and supervised the data management team for HR Shared Services advising more than 50 employees of intelligence, utilization, training and implementation of HRIS technologies and software.

Acquired qualified top talent for key positions through a robust experience for all business areas and management.

Scheduled, coordinated and conducted more than 500 face-to-face interviews to assess relevant work experience and education to recommend best-qualified candidates for selected positions to hiring supervisors.

Facilitated monthly new employee orientation for all new hires to ensure a smooth onboarding for our top talent.

Performed thorough and in-depth background investigations which included evaluation of law enforcement data, employment references and coordination of pre-employment physical examinations and drug testing while maintaining HIPAA compliance records of exam results on all non-licensed personnel.

Investigated proceedings involving employee complaints, grievances and hearings including the review of employee transfer requests while adhering to union guidelines and corporation policies.

Achieved Affirmative Action reporting to ensure adherence to federal and state hiring practices and EEOC guidelines and statistical data.

Record maintenance and requisition coordination to manage job posting processes for assigned business units to evaluate current turnover rates and trends.

Coached 4 HR professionals in recruitment partnerships and assessment evaluation management. Drove coordination of pertinent employee tracks for the organization during unemployment hearings with the Indiana State Administrative Law judges. Presented and submitted evidence to confirm burden of proof for claim denial. EDUCATION, CERTIFICATIONS & ADDITIONAL TRAINING

SOCIETY OF HUMAN RESOURCES MANAGEMENT

Certified Professional (SHRM-CP) Certification

INDIANA UNIVERSITY HEALTH

Selection & Retention

Transformation Core Team Training

Lean Green Awareness

A3 Thinking & Problem Solving

Managing Your Workforce

Affinity Diversity Group for Minorities

CHAMBERLAIN COLLEGE OF NURSING

Clinical Rotation @ Sidney & Lois Eskenazi Hospital UNIVERSITY OF INDIANAPOLIS

Clinical Rotation @ Veterans Administration (VA) Hospital INDIANA WESLEYAN UNIVERSITY

Master of Science

Bachelor of Science

THOMPSON INTERACTIVE

Managing Difficult Employees

INDIANA CHAMBER OF COMMERCE

How to Hire, Fire and Discipline Your Employee

CAREER TRACK

Creating Optimism in the Workplace

LORMAN EDUCATION SERVICES

Human Resource Audits, Wage and Hour Law

CHARACTER FIRST

Leadership Training

FRANKLIN COVEY

Time Management Workshop for the Entire Business of Living ROCKHURST COLLEGE

Powerful Communication Skills for Women

IVY TECH COMMUNITY COLLEGE

Associate of Applied Science

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