Pharmacy Technician Customer Service

Elisabeth Poli

**** ******** *** *****, ** ***** 718-***-**** *******@***.***

Professional Experience

THROGGS NECK PHARMACY, BRONX, NY

Pharmacy Technician, November 2014 – Present

• Assists patients upon arrival with “Drop-off” or “Pick-up” Prescriptions

• Updates patient information into the computer database

• Assumes cashier duties whenever needed

• Takes in the daily order

• Answers customer phone calls and assists customer over the phone

• Assists customers in the aisle with OTC drug questions (or any questions)

• Pulls, counts, and labels prescriptions

• Completes out of stock orders

• Completes patient outreach calls (refill reminders, new Rx reminders, etc.)

• Assists vendors

• Processes new and refill prescriptions to insurance companies

• Makes photo copies and sends out fax to doctor offices RITE AID, BRONX, NY

Pharmacy Technician, September 1999-November 2014

• Completed Doctor calls for Refills, Prior Authorizations, and Prescription Verifications

• Answered doctor calls for new prescriptions

• Typed prescriptions, counted tablets, and worked at the cash register

• Sent expired drugs back to wholesalers

• Customer Service: Dealt with Insurance companies to resolve billing problems

• Traveled to other Rite Aid locations to cover shifts (If short staffed) Technician Trainer, 2006-2007

• Taught “Technician Certification Course” as per Rite Aid’s technician requirements

• 3 Separate Classes surrounding the following categories: Drug Uses, Drug Schedules, Proportions, Calculating Drip Rate, Calculating dosages, etc.

Photo Department Management, 2007-2008

• Customer Service: Helped customers with any issues, helped customers personalize their photo orders

• Organized the daily order

• Made customer phone calls

• Trained other employees for this position

Book Keeper, 2008-2009

• Check in vendors

• Covered breaks for employees (each department in the store)

• Entered invoices into computer

• Performed daily audits

• Prepared registers for following day of sales

• Made sale signs for store

• Kept office space clean and organized

THRUWAY DIRECT COURIER SERVICE NYC

Secretary, 2000-2004

• Filed information into the computer system

• Answered and transferred phone calls

• Made daily deposits for the company

• Organized the work space as well as the pre-printed paperwork for customers KEYFOOD SUPERMARKET, BRONX, NY

Cashier, 1997 – 1999

• Rang up and packaged customer orders

• Restocked Shelves

• Conducted store announcements

• Provided training for new workers

• Counted cash registers at end of shift

Education

ST. CATHERINE ACADEMY (1995-1997)

ST. HELENA’S COMMERCIAL HIGH SCHOOL (1997-1999)

• Graduated with High School Diploma

Additional Skills

• Implements organizational skills in and out of work place

• Positive attitude with fellow employees as well as customer service

• Experience with accounting and book keeping

• Web and tech savvy, require little to no training

Contact this candidate