Customer Service Mental Health
Resume:
Earl Morgan Jr
****.********@***.***
Objective: A challenging and rewarding position that will allow me to use both my demonstrated leadership and customer service skills to service others and have a positive influence on their lives and well-being.
Career Summary
Accomplished leader with demonstrated ability to think critically, problem solve, motivate, and direct others while maintaining high interest and achievement. Articulate communicator able to effectively interact with diverse populations. Consistently maintain excellent relations with customers, clients, coworkers, and supervisors. Self-motivated with strong planning, organizational, and leadership skills.
Special Achievements
• Serve as co-chairperson and co-founder of the Earl Morgan Sr. Scholarship Fund, which assist college bound highs school athletes with college tuition and book cost.
• Serve as active member of the Germantown High School Alumni Board.
• Serve as volunteer coach of the Germantown High School Football Team.
• Instrumental in coordinating and designing, and facilitating training programs for Septa Public Transportation Services.
• Recognized as Septa Employee of the Month for two months in a row.
• Recognized as Septa Employee of the Year.
Work Experience
PROGRAM COORDINATOR, 2015-Present
DEVEREUX FOUNDATION
Experienced In:
• Modifying treatment plans according to changes in client status.
• Referring patient, client, or family to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy.
• Counseling and aiding family members to assist them in understanding, dealing with, and supporting the client or patient
• Collaborating with counselors, physicians, and nurses to plan and coordinate treatment, drawing on social work experience and patient needs.
• Monitoring, evaluating, and recording client progress with respect to treatment goals.
• Management of shift staff and day to day operations.
AFTER SCHOOL PROGRAM SUPERVISOR, 2015-2017
CHELTENHAM SCHOOL DISTRICT
Experienced In:
• Supervision of site program staff and/or volunteers.
• Ensuring activities and site are safe for participants and staff.
• Determining appropriate staff ratios and communicate with Site Coordinator to this end.
• Providing organization, leading, and instructing individuals and groups in specified programs.
• Preparing instructional objectives and lesson plans.
• Supervising and implementing safe practices as it relates to participants, programs, and facilities.
• Maintaining attendance, and activity records and make required reports.
PERSONAL CARE ATTENDANT, 2014- 2017
THE VANGUARD SCHOOL
Experienced In:
• Providing companionship and personal care for youth (ages birth to 21) with developmental disabilities
• Assisting the client in a home or center based setting as needed
• Attending to activities of daily living as required
• Maintaining the physical environment in appropriate condition
• Providing input to appropriate parties regarding care and/or problems
• Maintaining open communication with parent/guardian
CHAUFFEUR DRIVER, 2012-2014
STERLING LIMOUSINE SERVICES
Experienced In:
• Picking up and delivering clients to and from various urban and suburban locations.
• Providing client transport to and from airport and train stations.
• Utilizing applications to prepare additional and alternative routes.
• Coordinating all travel via telephone and e-mail with dispatch.
BUS OPERATOR, 2005-2012
SEPTA PUBLIC TRANSPORTATION SERVICES
Experienced In:
• Providing excellent customer service to the public.
• Ensuring the safety and well-being of the passengers.
• Reporting delays, accidents, or other traffic and transportation situations
• Checking the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order.
• Complying with traffic regulations in order to operate vehicles in a safe and courteous manner
MENTAL HEALTH TECHNICIAN, 2007-2010
FOUNDATIONS BEHAVIORAL HEALTH
Experienced In:
• Modifying treatment plans according to changes in client status.
• Referring patient, client, or family to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy.
• Counseling and aiding family members to assist them in understanding, dealing with, and supporting the client or patient
• Collaborating with counselors, physicians, and nurses to plan and coordinate treatment, drawing on social work experience and patient needs.
• Monitoring, evaluating, and recording client progress with respect to treatment goals.
SOCIAL WORKER, 2003-2005
YOUTH SERVICES INCORPORATED
Experienced In:
• Participating in training, supervision and team meetings.
• Facilitating both individual and group sessions.
• Maintaining accurate records and preparing reports for legal action.
• Offering information and counseling support to service users and their families.
• Outreaching to social service programs and hospitals on the behalf of clients.
YOUTH BEHAVIORAL HEALTH TECHNICIAN, 2002-2005
WORDSWORTH BEHAVIORAL HEALTH SERVICES
Experienced In:
• Promoting the personal, educational, and social development of children and young adults.
• Monitoring the distribution of medication to youth patients.
• Monitoring and ensuring that all safety precautions are being taken in the event that a patient has to be restrained for the safety of themselves and others.
• Managing and administering youth and community projects and resources.
• Assessing the needs of young people, and planning and delivering programs related to areas such as health, fitness, smoking, drugs, relationships and bullying.
• Befriending and supporting individuals in various settings.
ASSISTANT OFFENSIVE/DEFENSIVE LINE COACH, 1999-2013
GERMANTOWN HIGH SCHOOL FOOTBALL TEAM
Experienced In:
• Assisting in planning and setting-up activities, practices and games.
• Maintaining necessary records and completing required paperwork in a specified time and manner.
• Enforcing discipline policies and emphasizes sportsmanship and healthy lifestyles.
• Supervising students in locker rooms at home and away games and ensures appropriate behavior.
• Checking and securing all office, storage room, outside doors, locker rooms and all lights after last player leaves after games and practices.
• Maintaining a safe environment and facilities for student athletes at all times.
Education
Bachelors of Science Degree in Commercial Recreation Management- 2001, East Stroudsburg University
Dear Employer,
My name is Earl Morgan Jr and it is with great pleasure that I am seeking employment within your organization. I have a combination of experience and skills that I believe will match well with your organization's needs. A copy of my resume accompanies this cover letter, and I would like to highlight here my qualities and credentials I believe are most relevant to your organization.
I have extensive leadership and customer service experience in both the non-profit and public sectors. Due to both my critical thinking and problem solving skills, I have a proven record of success in getting initiatives off the ground and flourishing. I have over a decade of experience with servicing the public in various capacities. I enjoy working with diverse populations and using my expertise and skills to provide assistance to others.
I truly believe that I can be a valuable asset to your organization. I look forward to meeting with you in person so that we can further discuss how my skills can best meet the needs of your company. Please feel free to contact me at the number provided below.
Sincerely,
Earl Morgan Jr
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