Mary Walsh

ac5509@r.postjobfree.com

717-***-****

Experienced Project Manager in Agile methodology with comprehensive experience in government, healthcare, and IT with excellent self-management, problem solving, communication, and teamwork skills.

WORK EXPERIENCE

Adept Consulting Services, Harrisburg, PA Nov 2016 – present

Project Manager/Senior Business Analyst contracted to PA Department of Environmental Protection

●Project Manager for DEP Office of Chief Counsel knowledge transfer plan for new staff.

●Project Manager for West Nile Virus and Black Fly website modernization projects to reach the public, media, and research institution markets with project control documents including project charter, capacity management plan, risk plans, communication plan, schedules, and knowledge management plan. Coordinated with Communications Department, GIS staff, and Bureau of Labs.

●Project lead for mobile inspections for eleven DEP bureaus to reduce 20% time, effort, and staff resources while developing relationships within each bureau.

●Developed Microsoft Office365 and Skype for Business technical user documentation for entire DEP, Conservation and Environment and Delivery Center, and Office of Administration staff by reducing time and expenses for on-site meetings.

●Senior Business Analyst for Enterprise Content Management to create standardizations, identify root causes, make easier work processes, and reduce expenses to support DEP’s ‘Go Green PA’ initiative.

●Senior Business Analyst for Remediation Contract Management System creating screen mockups, testing data, developing Visio process flow diagrams, and writing business requirements to add value and reduce steps for the Environmental Cleanup and Brownfields bureau.

Celerity, Mechanicsburg, PA May 2015 – Nov 2016

Senior Business Analyst contracted to Highmark

●Collaborated with stakeholders to understand business needs, process project specifications, business case development, cost sheet analysis, and data sources through scrum theories.

●Translated business needs into high quality requirements, functional designs, use cases, and system supplemental specifications for new applications and analyzed change requests/enhancements in existing applications.

●Analyzed data to determine business problems, trends or opportunities for process improvements.

●Managed requirements through the backlog to ensure projects were completed on time, in scope, within budget, and with minimal defects.

Administrative Office of Pennsylvania Courts, Mechanicsburg, PA Mar 2003 – May 2015

Database Analyst

●Project manager for online attorney registration process to save money and make the work process more streamlined. Led activities, deliverables, milestones, and schedules.

●Project lead for judicial programs departments to build problem-solving court web pages; created budget web pages for Communications Department. Prepared formal status reports and quality assurance documentation.

●Tested and validated data for the Common Pleas Court Management System and PA Courts web portal to identify root causes and create standardizations.

●Assisted developers and analysts testing docket sheets, calendar schedules, ePay, and attorney registration modules to identify root causes and get better results.

Systems Trainer

●Trained end users and Supreme Court staff in the use of the appellate court case management system to make work processes easier.

●Prepared training materials, help text, and other documentation related to the project to create tools for training.

●Tested new and revised software from end user’s perspective; ensured accuracy and validity of data. Managed user testing of software development and enhancements.

Momentum, Inc., Camp Hill, PA Aug 2001 – Sept 2002

Senior Consultant contracted to Deloitte Consulting & PA Department of Human Services

●Project manager for trade shows, community outreach, team activities, and published articles in technology periodicals to promote company.

●Performed single and multi-day classroom training of internet based software for program staff.

●Designed training materials and job aids to make the work process easier and add value to the end-users.

iCepts Technology Group, Inc., Middletown, PA Feb 2001 – Aug 2001

Director, Marketing & Communications

●Project manager for Information Technology Conference for 150 attendees and 15 vendors and speakers to add value to customers. Facilitated project meetings, prepared agendas, made key decisions, and managed the budget.

●Project liaison for hardware and software vendors to relay vital market information to ten sales reps to maintain excellent results.

●Designed invitations, external ad work, telemarketing lists, topics, topics, and sales guidelines for monthly information technology seminars for end-users to make smarter decisions.

●Wrote press releases and contacted local media as corporate events took place and new employees were hired.

●Selected market appropriate trade shows for sales reps, planned booth designs, attendee attraction, and sales follow-up.

●Wrote sales letters campaigns specific to each sales rep’s market niche to increase customer service. Documented budget and projection logs.

●Collaborated with web site developers to maintain company content to increase market exposure.

SotirIS (fka NetComm Solutions, Inc.), Camp Hill, PA Jan 1998 – Feb 2001

Marketing Manager

●Project manager for promotions, activities, and sales follow-up for hardware and software seminars and trade shows.

●Project manager for bus trip for 70 clients to attend Microsoft Windows 2000 Launch in Philadelphia – largest group at launch with a Microsoft Certified Partner. Earned Employee of the Month.

●Completed and submitted contracts for education (PEPPM), federal (GSA), and state government (ITQ).

●Designed software and hardware product presentations for sales reps. Conducted research, performed studies, and recommended solutions.

●Provided content for local journalists in television, radio, and printed articles to increase company exposure.

●Designed ad work for local periodicals.

●Composed client success stories and published them on corporate web site.

●Created scripts for telemarketers and conducted post-survey analysis to identify root causes.

Companion Technologies (fka Keystone Medical Systems, Inc.), Lemoyne, PA Jan 1996 – Jan 1998

Support Team Leader

●Project lead for planning strategies to document problems, recommend constructive improvements to procedures, and ensured updated policies were written and followed by support analyst team.

●Edited, designed, and co-wrote a departmental procedure manual to reduce steps and increase customer service.

●Trained clients via telephone to make the work process easier using the intense medical billing software.

Konica Minolta Danka, Harrisburg, PA Jun 1995 – Dec 1995

Account Executive

●Designed and instituted time-saving lease option spreadsheet to make work process easier for entire sales department.

●Expanded initial customer database by 500%.

●Established customer relationships to enhance company exposure.

EDUCATION

Bloomsburg University, Bloomsburg, PA 1995

B.S. Business Administration – Marketing Minor: Mathematics

PROFESSIONAL SKILLS

MS Office, Visual Studio, SharePoint, Adobe, MS Publisher, MS PowerPoint, MS Project, Dynamic CRM, HTML, Crystal Reports, Visio, Rapid SQL, Remedy, Daptiv, Skype, Application Testing, Use Cases, As Is/To Be Documentation, Stakeholder management

VOLUNTEER EXPERIENCE

Volunteer – Mechanicsburg Area Senior High School Athletic Booster Clubs Aug 2013 – Present

Various duties for the high school soccer, basketball, track, and field hockey teams.

Fundraiser Coordinator – Broad Street Elementary School, Mechanicsburg, PA Jan 2009 – May 2013

Coordinator for flower and vegetable plant sale at Broad Street Elementary School. Developed new order forms and, as a result, non-profit sales increased by 200%.

PUBLICATIONS

www.amazon.com/author/marywalsh2

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