Customer Service Manager

Patricia Wear

** ** **** ** ******** Oregon ***** 541-***-**** *******@***.***

Qualifications:

Ability to prioritize and remain focused on the essence of an issue

Excellent with customer support services

Skilled at learning new concepts quickly while working well under pressure Experience:

SEDGWICK CLAIMS MANAGEMENT SERVICES-SEPT 2014-NOV 2017

Customer Service Associate. Filled out workers compensation, auto liability general liability, state disability/FMLA claims and property claims

SUTHERLAND GLOBAL, ROCHESTER NEW YORK - JULY 2012 – SEPT 2012

Work from Home technical support agent for Cox Communications. PACIFIC AIR COMFORT, ROSEBURG OREGON - JULY 2008 – MAY 2012

Scheduled service and installation technicians

Managed HVAC projects: purchasing/ receiving, permits, billing and collections

Managed multi line phone system, processed customer files and other bookkeeping duties OPERATIONS/RETENTION MANAGER FOR CALL CENTER ACS, FEB 2005 – OCT 2007

Trained and assisted 40 supervisors in team management for 300 agents

Managed site handle time, customer satisfaction scores, retention issues, absenteeism

Created reports detailing training/attrition costs

Customer service supervisor with hands on experience taking calls FACILITIES MANAGER – 22 MILE LAKE AREA PYRAMID LAKE RESORT, GORMAN CALIF MAY 1997 – APRIL 2003

Managed office documentation, ordering for bait shop and snack bar

Scheduling employees in various locations, trained new hires and did payroll

Greeted and directed visitors to their destination and provided general information.

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