Manager Customer Service

Maryam Moulds

**** ****** ****** ***** ****** • GA 30519 • ******.******@*****.***

• Mobile: 571-***-****

PROFILE

Ø Offering 15+ years of high-level proficiencies in Account Management, Leadership, and Customer Experience that is complemented by broad-based industry knowledge and special expertise in Managing Relationships. Able to employ consultative sales talents and client-focused presentation skills to cultivate customer-business relationship.

• Strong Leadership Abilities in Tough Situations • Relationship Building

• Key Account Management and Retention • Presentation Planning and Delivery

• Extensive Experience dealing with the Public • Customer Service Management

Ø Exceptional record of achievement in sophisticated Customer Experience/B2B/B2C environments.

Professional Experience

High School English Teacher Oakwood, GA January 2017 to Present

• Researched the best learning environment for troubled children and made low-cost changes to

classroom set up to optimize their learning

• Integrate actual life experience in a grammar and literature platform

to prepare students for collegiate level assignments at a rate above school average

• Provides a safe and relevant teaching environment,

performance and outcomes

• Uses own resources to further school priorities and objectives

Financial Peace University Manassas, VA 2013 to Present Coordinator

As a coordinator I promote Financial Peace University classes and facilitate the classes. We have held classes with 2-23 families participating in a video and small group discussion format that systematically takes participants through the learning process of understanding and applying every facet of financial management. As a Financial Coach I am fully trained to help any participant with developing a plan to move forward from any financial situation to a goal of total financial independence.

• Educated over 150 financially strapped clients on how to reduce debt and increase savings

• Consistently offers professional, engaging and friendly advice

• Motivated clients by using emotional intelligence competencies to get them through the course

• Utilized knowledge of investments and investment strategies

• Maintained proper record keeping such as rosters, attendance sheets and client information

Education Atlanta GA, Student, 2010 to 2013

The Land of a Thousand Hills Manager Roswell GA 2009 to 2010

Manager,

• Managed $80,000+ a month, 5 employees, ordering inventory, dealing with suppliers, developing a marketing strategy and perform other daily managerial duties

• Ensured customer satisfaction by ensuring the staff greeted and rendered proper courtesies to all customers

• Overseen schedules to ensure we always had the appropriate amount of staff to serve our population

• Trained and inspected facilities for cleanliness

• Supervised the administration, maintenance, discipline, organization, training, and employment of the staff

Virgin Atlantic Airways Crawley, UK Senior Reservation Agent, 2006 to 2009

As a Sr. Reservation Agent, I took initiative to develop a new VIP clientele system that the company later implemented in a special reservations department. Compelling sales skills built effective relationships while commanding brand integrity. Promoted VAA by forming new and innovative ways to showcase products and engage clients.

• Recognized the elite-status clients and gave tailored and specific services to meet their scheduling and travel requirements

• Generated and set record-revenue goals of in excess of $1,000,000.00+ per year

• Participated in projects to create improvements, which increased revenue 20%+

• Advised clientele of international cultures and visa requirements

• Coordinated clients’ schedules and their travel needs

• Demonstrated the ability to prioritize and meet deadlines with no supervision

• Took a leadership role and resolved passenger dissatisfaction

Peugeot Automotive Richmond, Surrey 2004 to 2006

Senior Marketing Research Member,

• Designed and implemented training manuals for new team members pertaining to their roles

• Advised consumers at auto dealerships or car repair facilities about the need for regular maintenance

• Listened to customer concerns and their requirements pertaining to new vehicles

• Primary responsibility was to serve as the liaison between dealerships and customers

• Handled any complaints the customer may have and made sure the customer was satisfied with the service provided

• Served as a team mentor and training new team members on the job and its policies

ICTS Gatwick UK Airline Security Agent 2002 to 2006

• Conducted interviews with passengers traveling to the United States

• Often observed and analyzed the flow of passengers for any suspicious body language and behavior

• Communicated actionable information with British law enforcement officials

• Liaised with British immigration officials to find solutions on resolving incorrect or suspicious visa information

• Enforced air travel security requirements

EDUCATION

Barney Fletcher Real Estate School (October 2017 - December 2017)

Pre-licensing course

Ashford University (July 2012 - May 2015)

BA in communications and Business

University of Phoenix (September 2010 - July 2012)

AS in Education

ACHIEVEMENTS AND CERTIFICATIONS

• Successful part-time Finance Counseling business

• Award of Excellence

• Certification in CPR and First Aid

PERSONAL

• Weekly work-out routine

• Literature, Reading literary fiction, commercial fiction, poetry and inspirational books

VOLUNTEER WORK

• Ministry Coordinator at Influencers

• Planning Committee Leader - Organization of Events

REFERENCES

• Available upon Request

Contact this candidate