Manager Customer Service

R.MATHESWAR SINGH

# No : ** phuzal quarters chennai-600066.

***********@*****.**.**

Mobile Number : +919*********

SKILLS SUMMARY

** ***** ** ********** ********** in Food Service, Housekeeping Department, Front Office Department, manage and operate the system.

Skilled in all housekeeping equipment and various hotel techniques

Committed to providing total quality service in service industry

OBJECTIVE

To work in a challenging environment that demands exceptional performance through which I can further enhance my knowledge, skills and career and simultaneously share my experience which will benefit the organization in Hospitality,QSR,Coffee shop, - Franchise Management etc.

Interpersonal Traits and Attitude:

Self-assured, Excellent communication & relationship building skills, Achievement oriented with positive attitude, Business & Financial acumen, Team building & Intimate knowledge of organizational development.

Restaurant Manager – Sales & Operations in Marry Brown – Franchisee Format at DLFChennai (2013 Apr ~ Till date)

Heading Multiple Stores in complete business Operations encompassing Budgeting, Planning, Resource Management, Cash Flow Analysis, P&L Management ensuring accomplishment of organizational vision and strategies.

Utilizing customer service and public relation skills to develop successful business and community relations.

Conceptualizing and implemented sales & marketing plans in tune with the macro business plans, thereby achieving profitability with focus on advertising budget and marketing strategies.

Setting Balanced Score Card & P&L Targets and making Action Plan in detail with priorities.

Making Cost/Expenditure Projections using Cost of Sales, Labour Cost, and Utilities & Rentals.

Preparing MIS Reports on sales trends, P&L future plans and opportunities/areas of improvement.

Building team’s capability by conducting weekly/monthly/quarterly Stewardship review at regional level.

Ensuring good quality, low cost and maintenance free material use during new store project stage, so as to ensure minimum maintenance cost during operations.

Following every step to follow-up with Architect and Projects team to ensure deadlines are met, so as to minimize on pre-opening expenditure.

Restaurant Manager DQ Grill & Chill in Muscat international Airport – Jawad international project L.L.C Business Group, Muscat ( 2010 July – 2013 Feb )

Working closely with the Restaurant Area Division Manager to ensure all restaurant

Operations are in line with company procedure.

Assist in operational responsibility for the restaurant Working closely with the Operations Team and Business Management

Supervisory experience over team members

Extensive Quality and hygiene assurance

Opening check list : Float money, keep ready to service all food and beverages

To our customer service .

Managing daily opening guides,

Checking product self life,

Checking available of food and Non food items on Daily bases,

Opening and closing of store in according with DQ Grill & Chill restaurant standard,

Making duty schedule of team member,

Handover float money to front crew for the daily business running,

Night shift report checking,

Daily sales report sending to account department and Banking weekly and

monthly

Preparing Weekly & Monthly store inventory and food cost,

Required Weekly food and non food items ordering to PWC

Checking expiry and non expiry regularly

maintain the Restaurant good will and food cost.

Assistant Restaurant Manager DQ Grill & Chill in Muscat international Airport – Jawad international project L.L.C Business Group, Muscat ( 2009 Jan – June2010 ).

Serves as a guide for restocking

Ingredient shelf life

Has completed the following stations having proper Knowledge

Customer service greeting with smiling face .

Table service and phone order taking

Entire dining table setting in accordance with our organization standards.

Maintaining dining area clean and neatness Dining table setting,

Delivering food on customer table fast service,

Maintaining the restaurant standard service

Maintaining Entire kitchen and dining operations opening and closing in accordance with DQ GRILL & CHILL restaurant .

Shift Manager - Hotel Golf Suites, Bangalore ( 2008 March – 2008 Dec )

Managing operations smoothly as per company’s policy.

Responsible for the unit’s profitability - Managing sales and costs

Managing inventory costs and re-order levels

Upkeep and maintenance of restaurant facility and equipment

Recruiting, training and retaining staff as per hr policy

Managing customer service standards and complaint resolution.

Managing the reporting of data and documentation for company and local authorities

Head of Housekeeping Department 2004 September – 2008 Feb

Promoted as Assistant Operation manager - Home Service Apartment, Bangalore,

Front office Assistant - (10 months) 2003 May – 2004 March

Hotel Aavanna Inn, Vellore, India.

Role & Responsibilities

In charge of all guest arrivals/Check in and Check out

Working through various areas of the front office, reception, Concierge desk

Dealing with VIPs and regular guests

Supervising the reception team

Room assignment and rooming

Giving show-round for existing or potential guests

Handing all incoming telephone calls (both internal & external) and assisting callers with all hotel related enquiries

Allocating rooms for the days arrivals accordingly

Having all amenities placed in the respective rooms accordingly

Liaise with the housekeeping, room service and other necessary departments in regards to guest requirements

Interact with guests regularly

Follow up with airport representatives about guests arrivals

Handling check outs and make sure bills are ready with no delays at check out

Assuring the high level of service of the reception are at all times

Liaise with the Duty Manager/Lobby Manager when necessary

Acting as a Duty Manager/ Lobby Manager when required

Up selling whenever possible

Role & Responsibilities

Allocation of rooms for preparation of staff under them.

Supervising room cleaning process.

Responsible for checking the room cleanliness for the required standards.

Responsible for signing requisition for material for their floors.

Liaisoning with the Guests on the Floor.

Supervises all sections of the Housekeeping which are functioning in the night Shift.

Handles in a special manner as required all desk control functions.

Responsible for keys, controls extra ordinary issues of material like linen, amenities and uniform in case of emergency.

Responsible for the discipline and proper functioning of the Housekeeping department in the night shift.

Management in Trainee (16 months) 2000 December – 2003 April

A.G.K Hotel, Kanchipuram, India.

EDUCATIONAL BACK GROUND

Bachelor of commerce – Pondicherry University

Diploma in Hotel Management (DHM)

Diploma in Computer Application (HDCA)

Higher Secondary – Desia matriculation – Vellore

Computer Knowledge

Ms Office (MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Access), Internet surfing.

PERSONAL INFO

Name : MATHESWAR RUSTHAM SINGH

Date of Birth : 26/09/1979

Language Known

English, Hindi, Telugu & Tamil.

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