Customer Service Representative

Cheoke Vinzant

**** ****** ** *** ***

Cordova, TN 38016

901-***-**** • *******@*****.***

Customer Service Representative

Performance driven customer relations professional with five years of successfully facilitating support services and working in fast-paced work environment. Strong organizational and communication skills with the ability to concurrently perform multiple business activities. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction.

Computer literate - MS Office Suite

Time Management

Multi-tasking

Customer service

Communications

Detail oriented

Professional Experience

Advanced Services Inc. Memphis, TN 2008- 2013

Customer Service Agent

Maintained daily direct and indirect client relations operations when customers call in, providing company information to customers and directing customers appropriately based on their needs. Demonstrated the ability to articulate relevant information to troubleshoot customer’s appliance problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience. Followed established troubleshooting procedures, including use of appropriate resources and desktop tools. Checked emails daily to stay informed on any necessary business changes. Scheduled service calls and maintained the confidentiality of customer’s information.

Highlighted Accomplishments:

•New to working in a call center environment. Strove to learn and understand the appliance aspect of the business and became a top performing factory service agent at the company by the end of 2009.

•Recognized for outstanding call handle time, which consisted of taking an average of 12 calls per hour while the standard call taking time was 8 calls per hour.

•2011, 2012, 2013, recognized for reducing the expense on service calls by over 150k per year.

•Awarded for consistent excellent customer service

Arby’s Restaurant Memphis, TN 2004- 2006

Assistant Manager

Responsible for providing and promoting excellent customer service to the guest. Handled day to day operations of the business while motivating employees to generate sales through up-selling for store #1473.

Highlighted Accomplishments:

•Placed in the top 5 highest annual sales volumes in Memphis from 2004 to 2006. In 2006, had the #1 annual sells in the state.

•Between 2005 and 2006, received an average score of 98 from secret shoppers.

•Recognized as one of Arby’s top assistant managers

Education

LeMoyne-Owen College 2015- 2017

Bachelor in Business Administration, Management

Southwest Tennessee Community College 2007- 2009

General and Business Administration Courses

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